Outdoor pool

Reviews of Wassup Youth Hostel

2 out of 5
Wassup Youth Hostel
No.495E Jalan Penang, George Town, Penang

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 145 reviews" "
Rating 8 - Good. 59 out of 145 reviews" "
Rating 6 - Okay. 23 out of 145 reviews" "
Rating 4 - Poor. 7 out of 145 reviews" "
Rating 2 - Terrible. 5 out of 145 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Just an overnight stay here but my room was better than a lot of hotels I’ve paid double to stay in! Definitely stay here again if I’m in Georgetown.
Stayed 1 night in Jun 2023

10/10 Excellent

Setiawan

Travelled with family, Travelled with group
Liked: Cleanliness
Please
Please always keep office boy or teller or anyone there every shift. if any customer want to check in or get inside.
Stayed 4 nights in Sep 2022

6/10 Okay

Xiao Fang

Liked: Staff & service
Conveniently located and nice if you need a place to rest.
Stayed 3 nights in Sep 2022

8/10 Good

Peter

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the concept of this hostel
Stayed 3 nights in Nov 2019

2/10 Terrible

Nur

Disliked: Staff & service, property conditions & facilities, room comfort
Worst ever..... 😡 -5days stayed without any channel...tv can’t function at all -aku ade anak 1tahun, bole pulak constructions drill dinding -bilik ta dpt mcm dlm post... damn it -parking sendiri ye... rm4-rm3 per day. Ta bole claim... Tapi -location sgt2 terbaik.. so puas hati kat location je !
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Izni

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I like the service they gave but disappointed with the parking spaces available. Besides, the cleanliness is quite poor at the pool side..
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for low budget
Stayed 3 nights in Aug 2019

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
Decent but room a little ragged
Good location. Nice pool but little small. Room was clean. But condition of walls were deteriorated. Needs some refurbishment.
Stayed 2 nights in Aug 2019

6/10 Okay

Charles, Johor

Disliked: Staff & service
..................................................
Stayed 3 nights in Jul 2019

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Room comfort
Hostel stay
My first time staying in a hostel and it wasn’t too bad. You obviously get what you pay for. If you’re looking for mod cons and an ultra cool hotel or something luxurious, this won’t be for you. However, if you want a nice cheap place to get your head down in a fairly good location then it’s Perfect. No real problems as I knew what I was getting when staying here, the only real issue I had were the noise of some kind of generator and the bed is extremely uncomfortable. That’s the only complaints I had.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Easy to find the location
Stayed 3 nights in Jan 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel
This is a nice hostel. I had a private room and was satisfied with the cleanliness and comfort. However, there was a constant bad smell emanating from the bathroom drain. I spoke with reception and was offered another room which was smaller and I declined. Upon request, I was given a can of room spray to help with the odor. It worked somewhat, but the smell still lingered. I got used to it, and it wasn't a huge problem. The pool, although small, is great, and the temperature is perfect. There is a kitchen area with everything need to prepare a meal and to keep things cold in the refrigerator. A hot kettle in the room is handy for instant coffee in the morning (which they provide) and to make instant soups and noodles. . The location is very good, located close to Komtar and the bus station. There is a free local bus for the central area, and it was great to be able to hop on and off to see the sights of Georgetown. The staff was helpful, friendly, and respectful. I would definitely stay there again.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Joyce

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy downstair No toiletries
People partying downstairs until midnight. At our first night, people partying, jamming, singing, talking, laughing, shouting downstairs. But 2nd night, no more, 3rd night, party again.... One thing quite sad is no toiletries, only toilet paper available.
Stayed 3 nights in Sep 2018

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Lau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Encountered problem with checkin. It took a while for them to locate my booking. Turned out that my booking was under Expedia which I was unaware of. As the aircon of room i was supposed to stay in was spoilt, they kindly upgraded my room. So I had comfortable stay. Excellent location close to bus interchange and also Chowrasta market.
Stayed 1 night in May 2018
Response from Wassup on 11 Mar 2019
Dear Lau, We glad that you had a good time in Penang Thank you & We hope to see you again :)

10/10 Excellent

Shareen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
They let me come in early and hang out before my check-in time. Service was great. I had a private room and it was clean and functional with a working A/C. I did notice some bugs come out at night when I put an ice cream wrapper on the night table. They promptly disappeared when I threw it out. Other than that, wifi was good, place was clean and functional. Perfect location in the city. Close to the Komtar and on the hop on hop off bus service. 5 min walk to everything. Enjoyed my stay there.
Response from Reservation on 7 May 2018
Dear Shareen, Glad to know that you had a great stay with us and Penang Hope to see you again ! Have a nice day

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
few time stayed with this hostel because great location near to station and easy walk around .
Stayed 1 night in Apr 2018
Response from Wassup on 16 Apr 2018
Thank you for stayed with us Richard! Glad that you had a great time in Wassup Youth Hostel and Penang Hope to see you again in the future :)

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel
Nice place , roomy , clean bed, nice staff. Place near shopping mall, food court and play zone (very strategic place to stay)
Stayed 6 nights in Mar 2018
Response from Wassup on 16 Apr 2018
Thank you for stayed with us Setiawan! Glad that you had a great time in Wassup Youth Hostel and Penang Hope to see you again in the future :)

8/10 Good

Suraiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is a bit difficult to find. Had to call the hotel few times to ask where i can park my car, but the hotel staff is very nice to answer and give direction clearly. The hotel is so nice! We had a surprise for my friend bcoz shes getting married.
Stayed 1 night in Jan 2018
Response from Reservation on 20 Jan 2018
Thank you for your feedback Suraiya Glad to hear that you had a great time here and Happy Marriage to your friend ;)!

4/10 Poor

Kenneth , Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
My Stay At Wassup Youth Hostel
This is my fourth time staying at the hostel. The last time was 2 years ago and I really enjoyed my stay. Over the years, they have upgraded the facilities in the hostel and seems to be building up their brand. But when they started to upgrade the hostel facilities they neglected the room facilities are most essential to travellers. I was given room 115 and my window is below the staircase to level 2. The room cleanliness was at the worst state. The bedsheet was dirty, there was different hair of different lengths on the floor, the air con was leaking and the water pressure was terrible. On day 2, I requested for housekeeping. When I reached the hostel at night, my room was not tidy up and a new towel was left on my bed. The rubbish was still lying there and the toilet floor was still wet. I went down to the reception and was told that the housekeeping staff has left. On day 3, I decided not to ask for housekeeping and when reached the hostel at night the room was tidy up. The staff was no longer friendly except for the Chinese girl in glasses and I think she is one of the old staff I met 2 years ago. The rest of the counter staff has no smile, no greeting. I am disappointed and will not patronize the hostel again. Sorry Wassup Youth Hostel, you have failed me.
Stayed 3 nights in Dec 2017
Response from Front Dest on 29 Mar 2018
Thank You

8/10 Good

Patrick, Thailand and USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location, reasonable price.
I had to book Wassup Youth Hostel at the last moment and didn't have time to do much research into the hotel. As it turned out, this hotel was at the most convenient location to all of the malls and shopping on Penang Island. It is less than a 5 minute walk to the bus station, so you can conveniently go to anywhere on the island. The staff were very friendly, helpful, and spoke good English. Everything in the hotel was kept reasonably clean. Compared to three other hotels at the same price, this hotel was the cleanest, rooms were spacious, and was the most conveniently located. For anyone looking for convenience at a very reasonable price, I highly recommend this hotel. It also has a small spa swimming pool which most of the hotels in this area don't have. A real gem.
Stayed 3 nights in Dec 2017
Response from Front Desk on 23 Jan 2018
Thank You

8/10 Good

TAMILCHELVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WISH THE WIFI IS STRONGER
Stayed 1 night in Nov 2017
Response from Front Desk on 23 Jan 2018
Thank You

8/10 Good

Diah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, easy to reach n strategic location
Stayed 3 nights in Sep 2017

10/10 Excellent

TEH

Liked: Staff & service, property conditions & facilities, room comfort
Overall is clean. Toilet need to do maintenance.
Stayed 1 night in Aug 2017

6/10 Okay

Karolien

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms in bad shape, not great location
The first room we got was extremely moldy, the sink leaking and the aircon dripping on your face when lying in bed. The second room had again a moldy carpet. Its location is far from the old town of Georgetown. There is a bar by the pool which is very noisy at night,but the hotel just claims it is not part of their property so nothing they can do
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right at the center of Gerogetown.
Near to the malls, famous Chendol, Kimberly street, and many other street food vendors
Stayed 3 nights in Jul 2017

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hostel in good location.
Staff were a bit unfriendly. Facilities are ok. The en-suite toilet is good. Noise level is ok, though guestroom doors slam quite loudly.
Stayed 2 nights in Jul 2017

8/10 Good

sii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good, easy to get the public bus. But the wifi in the room is poor should be improve.
Stayed 2 nights in Jul 2017
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Looking forward to see you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic place to stay and rest
Great place. Near shopping mall, food paradise. Near komtar bus station. Strategic place to go.
Stayed 5 nights in Jun 2017
Dear Guest, We're happy to hear that you had a pleasant stay in Wassup. We look forward to welcoming you and your family for a next stay in Wassup.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Guest, Thank you for stayed with us! We hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice clean room with comfortable bunk beds. My first experience staying in dormitory style rooms. Made a couple of friends. Overall a pleasant experience and highly recommended. There was indeed some noise from the outside as it is directly beside the road and I think there is a club nearby but it is at bearable levels. No parking but those visiting I would suggest parking at Prangi Mall or another place (can't remember name Lebuh something..)
Response from Front Desk on 16 Jul 2017
Dear Guest. Thank you for taking the time to review your stay with us.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard

Liked: Staff & service, room comfort
Friendly staff
Nice hostel with very friendly reception staff Free tea and coffee in the lobby The room smelt bad - it seems the air con had leaked before which meant the room smelt very bad Lockers are provided in the room with a key Comfortable beds and pillow

10/10 Excellent

Simon, Perak, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel for backpackers
Reasonable price, friendly staffs, good environment especially the common area

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel
Good place to stay, strategic hostel because near bus stop, shopping center and food court(kopi tiam) and restaurant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Danielle, NY, NY

Disliked: Room comfort
Incredibly loud and on dangerous streets
This "youth" hostel was mainly filled with middle aged Asian groups who were incredibly loud until 1am in the common rooms. Some of them had crying babies as well. Rooms were not well insulated so you could hear everything! Plus the beds squeaked like crazy so the whole bunk in a dorm would shake with any movement the other person made. Location was awful. Across several busy highways from the main attractions in Georgetown and not pedestrian friendly at all. I felt misled from prior reviews. To top it all off, when I went to check out the receptionist was sleeping (it was early morning but I had told them beforehand and they said they were 24/7). He was loudly snoring and wouldn't wake up no matter how many times I yelled. Finally had to awkwardly shake him so I could get my deposit back.

10/10 Excellent

Chris, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Komtar bus terminal
This hostel is close to Komtar bus terminal, 5-7 mins walking distance. I arrived this hotel much earlier than the check-in time, but the hotel staff allowed me to check in anyway cuz the room was already ready. I Highly appreciate it! It also has a board listing out all the recommended places to visit in Penang. It should be noted that the shower water is warm only, and there's no toothpaste nor toothbrush provided. You can buy them in the store just next to the hostel.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibes!
Nice hotel/hostel. Open areas to chill. Kitchen, TV in common areas for veiwing( no English channels though) but they did have English DVDs. Only 2 streets over from the bus station and very large malls. However the best part was the staff. Everyone was just really friendly and helpful. Especially the receptionist Janet, and the older and younger gentlemen that cleans the rooms together. Super nice! WiFi was OK, but not extremely strong at times. Overall, just a solid choice!

10/10 Excellent

Con Nie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Amazing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

zee, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, with tv and safe
this was my second stay at Wassup. The location is good, in between Georgetown area and Jalan Macalister (where a lot of good durian stalls are, such as Ah Teik at Lorong Susu). Also nearby Joohooi cafe (touristy but has good chendol!). Also great for people who wanna take buses as it's next to Komtar bus terminal. The twin room is very clean, with a hairdryer, tv, safe and fridge, which is rare for a hostel. Cheap and good indeed. Highly recommended!

8/10 Good

Ha, Da nang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Wifi shuold be upgraded

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good service
The hostel's near Kompta Tower bus stop (just about 5 min). However there's no bus stop map to find which bus is suitable to go different sightseeings. Overall the hostel is so good, esp Lin.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hostel in Penang
locate is super and clean room

10/10 Excellent

ViVi, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable, good location, friendly staff
This is quite a big hostel. They have plenty of rooms in different types. I stayed in 4-bed dorm where they provide lockers for each bed and 2 bathrooms inside the room. They also have quite spacious common area that make you feel more at home and comfortable with all the space. The hostel is near the Komtar bus terminal and supermarkets/department stores. There are a lot of street food in the area. The hostel staff are very friendly and helpful. I really enjoyed my stay there and hope to go back soon.