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"The Pavilion is an excellent hotel. We had a corner room, with large windows making up the 2 external walls - it was a little noisy, but the views more than made up for this. We booked a 'club' room, in order to have use of the 'club lounge' - this worked very well for us and we made use of it every morning (for a peaceful breakfast) and evening (for drinks and a light meal). We have used many 'club lounges' over the years, and this was one of the better ones. The hotel staff couldn't be more helpful and attentive and all of the public areas are well maintained. Overall, the Pavilion is a very good hotel, and its location, sitting on top of a shopping mall, is surprisingly convenient."

"Great breaky choices and it was lovely to relax in and around the pool after going out nearby. I do think the pool area needs more umbrellas for shade options. Housekeeping staff were wonderful, friendly and thought of everything we needed before we even asked. Kader in particular stood out for his professional demeanour, helpfulness and friendliness. We will be back again and recommending to friends."

"Great location - next to Petronas Towers. Short walk to bars, restaurants, shopping mall and metro station. We stayed in a club room and the club lounge was like an oasis - lovely food and drinks with perfect views from the 24th floor. Swimming pool area was lovely - got very busy but always managed to find a sunbed. Staff were exceptional, particular the lovely man from Penang in the club lounge (sorry can’t remember his name) and the doormen. Only slight disappointment was breakfast - just didn’t do it for me. Would go back in a heartbeat."

"We had a wonderful stay at Star Suites KLCC and would happily return. The view was absolutely stunning — waking up to the KL skyline and Petronas Twin Towers each morning was a real highlight. The oversized king bed was incredibly comfortable (easily one of the best parts of the stay), and the amenities in the apartment were modern, clean and thoughtfully presented. The space felt luxurious yet relaxed, and overall it was a fantastic base in KL. There were just a few small areas for improvement. The kitchen had limited utensils, and while the tea selection was lovely, it was loose leaf with no strainer provided. A simple addition like that would have made a big difference. We also would have appreciated a compendium or even a small sign explaining where to find the pools, bar and other facilities — as first-time guests, it wasn’t immediately clear. Our room key unfortunately locked us out four times, which was a little frustrating. The team did send someone up promptly to change the battery (which we appreciated), though an apology at check-in would have gone a long way. That said, these were small things in what was otherwise a really enjoyable stay. The comfort, the view, and the overall quality of the apartment made it a wonderful experience. We’d definitely recommend it to others looking for a stylish and comfortable place to stay in KL"

"Very clean and comfortable. Room a little on the small side but for me travelling alone it was fine. Location was ok for trips. Not too much around but a few restaurants within a few minutes walk. Nice sky bar and swimming pool which is open until 10.30 which is great for an evening swim. Enjoyed my stay. Breakfast was fine and staff were helpful and polite and always greeted with a smile😁"

"Very comfortable hotel, friendly and helpful staff, great location. Breakfast is also very good. Excellent value for the price."

"All of it. "

"Great customer service in all departments. You are greeted at the enterance by freindly staff and check in was seemless. We were given complimemtary breakfast on our first day. We were given the wrong room number when we arrived and were given complimentary lunch for our troubles. My wife was celebrating her birthday and they provided a complimentary nice cake and treats for her. "

"The apartment was clean and spacious. The daily service was amazing and all the staff from front desk to house keeping are friendly and helpful. The location is great and close to everything. Our family has stayed in the same hotel every time we go to KL because of the positive experience we always have."