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Reviews of Swiss-Belhotel Kuantan

3.5 out of 5
Swiss-Belhotel Kuantan
Jalan Tanjung Lumpur, Kuantan, Pahang

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 14 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mohd Ridzuan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to all area. The studio room is very spacius and well maintained. Everywhere goes is very near
Stayed 2 nights in Jul 2022
Response from Natasha on 17 Aug 2022
Hi Mohd Ridzuan, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Chee Kheong

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from General Manager on 3 Apr 2021
Dear Chee Keong, Thank you for the rating and my apologies for any short coming. We will continue to improve accordingly. Have a pleasant day ahead and stay safe, stay healthy.

8/10 Good

HAFSAH

Liked: Staff & service, property conditions & facilities, room comfort
The sea views which can be seen from my room was amazing. However, cleanliness need to be improved. The cleaner left 2 glasses drink in the sink in the toilet with the cleaning towel. I believed she forgot to clean the glasses. The box of shower cap, and other amenities in the toilet were soggy and were not replaced with new ones. Overall, the room was okey.
Stayed 1 night in Mar 2021
Response from General Manager on 31 Mar 2021
Dear Hafsah, Thank you for the constructive comment and my apologies for the shortcoming that you encounter. We have escalate this to the attention of the housekeeper and we will address this accordingly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Suitable for family getaways. Feel disappointed with bathroom which not so good
Stayed 1 night in Dec 2020
Response from General Manager on 11 Dec 2020
Dear Guest, Thank you for the comment and my apologies for the shortcoming. We will review it accordingly.

6/10 Okay

suriani

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
the pool was soooooo crowded, shd give some limits or time on who shd use it and for how long.
Stayed 1 night in Oct 2020
Response from General Manager on 13 Oct 2020
Dear Guest, Thank you for the comment and my apologies for this.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from General Manager on 12 Oct 2020
Dear Guest, Thank you for the rating and my apologies for any shortcoming.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Overall room is ok but you cannot control the speed of the fan, either off or on with max speed which is terrible. The waiting time at lift is crazy especially during check out peak time..waited for more than half an hour.
Stayed 1 night in Oct 2020
Response from General Manager on 12 Oct 2020
Dear Guest, Thank you for the comment and my apologies for that matter.

8/10 Good

Siti

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on 7 Oct 2020
Dear Siti, Thank you for the rating and looking forward to welcome you again.

8/10 Good

LynnAdnan, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fine.accomadation is good. Good services from front desk and cafe staff. Love the foods of Swiss cafe. Notes: please ensure all customer are follow S.O.P COVID-19. Put a security to control the lif. Bad experience.in lif more than 6 person. People's didn't follow sop at all. Hotel need to strict on the sop.
Stayed 2 nights in Sep 2020
Response from General Manager on 22 Sept 2020
Dear Lynn, Thank you for the comment and rating. We look into this and address it accordingly.

8/10 Good

MUHAMMAD TAQIUDDIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view, near to Ana ikan bakar.
Stayed 1 night in Sep 2020
Response from General Manager on 22 Sept 2020
Dear Muhammad, Thank you for the rating and comment. Looking forward to welcome you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nee
Spacious room, with sea-view. Rooms is very clean, and new. We enjoy our stay.
Stayed 1 night in Aug 2020
Response from General Manager on 9 Sept 2020
Dear Guest, Thank you for the rating and comment. Indeed, its a very beautiful picture.

8/10 Good

Syahrul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and nice. Only advice is to try limiting the amount of people at the pool.
Stayed 2 nights in Sep 2020
Response from General Manager on 7 Sept 2020
Dear Syahrul, Thank you for the comment and we will continue to improve on this.

8/10 Good

khairul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from General Manager on 2 Sept 2020
Dear Khairul, Thank you for the rating and looking forward to welcome you again.

10/10 Excellent

Yoke Fong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Door open by house keeper
I got a shock that my room door was open by house keeper when i was sleeping in the room. This create less secure for me to stay in the room
Stayed 1 night in Aug 2020
Response from General Manager on 15 Aug 2020
Dear Yoke Fong, Thank you for the comment. We will look into this matter and review again over procedures. My apologies for this matter.

10/10 Excellent

Fathiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jul 2020
Response from General Manager on 15 Aug 2020
Dear Fathiah, Thank you for the comment and rating. Looking forward to welcome you again.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from General Manager on 1 Aug 2020
Dear Guest, Thank you for the rating.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in took forever (more than 20 minutes). Only 1 pillow given. Any additional pillows requested, need to pay. Very less choices for breakfast.No sea-view for Twin sharing rooms.
Stayed 1 night in Jul 2020
Response from General Manager on 1 Aug 2020
Dear Guest, Thank you for the constructive comment. My apologies for the shortcoming. We will addressed this accordingly.

8/10 Good

Redzuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on 26 Jul 2020
Dear Redzuan, Thank you for the rating given. We will continue to improve.

10/10 Excellent

akutopsecret, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“excellent hotel, big rooms, great facilities, really good restaurant on the premises and very nice staff! Would definitely recommend staying here if you want a bit of luxury. Excellent value for money!”
Stayed 1 night in Jul 2020
Response from General Manager on 21 Jul 2020
Dear beloved guest, Thank you for the comment and we are looking forward to welcome you again.

6/10 Okay

Maskrider, Singapore

Travelled with family
Liked: Cleanliness, staff & service
Overall ok. Only not follow SOP properly. Swimming pool full of people with no social distancing practise. All people not wearing mask and follow sop
Stayed 1 night in Jul 2020
Response from General Manager on 21 Jul 2020
Dear Guest, Thank you for the comment and we will continue to remind all our guest pertaining to the SOP. Looking forward to welcome you again.

10/10 Excellent

NUR HAZIELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from General Manager on 8 Jul 2020
Dear Nur Haziela, Thank you for the reviewed. Glad to know that you enjoyed you stay with us. Looking forward to welcome you again with us.

6/10 Okay

Lucas

Stayed 1 night in Jun 2020
Response from General Manager on 16 Jul 2020
Thank you Lucas for the rating. Looking forward to welcome you again.

10/10 Excellent

Yusrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from General Manager on 29 Jun 2020
Dear Yusrina, Thank you very much for the reviewed. We are glad to have stay with us. Looking forward to welcome you again in near future.

8/10 Good

FAJAR

Business traveller
Liked: Cleanliness, staff & service
Pro: Room was big and clean. Single bed felt bigger than normal size. Sea view is beautiful. swimming pool look nice but unable to try it due to MCO. Con: Slow lift, room felt a bit hot even with aircond and fan
Stayed 1 night in May 2020
Response from General Manager on 21 Jun 2020
Dear Fajar, Thank you for choosing Swiss-Belhotel Kuantan and for the constructive comment given and my apologies for the shortcoming. I has escalate the issues to the maintenance team for rectification. Again, Thank you for addressing it to us and look forward to welcome you in near future.

8/10 Good

yusra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from General Manager on 22 Sept 2020
Dear Yusra, Thank you for the rating.

8/10 Good

Anizawati

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from General Manager on 1 Jul 2020
Dear Anizawati, Thank you for your reviewed. We are honoured to have you with us. Looking forward to welcome you again in near future.