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"Spa was amazing. Staff perfect. Room clean and spacious. Amazing views and grounds. 10/10"

"It is a very beautiful hotel. The room is beautiful and spacious. The bed is very clean and comfortable. We used both private and public onsen, it was a great experience. We also had kaiseki dinner which was also an amazing experience. The breakfast was wonderful with a lot of variety. Overall it was a great experience and we really enjoyed our stay."

"Gorgeous lake views and large room. Fabukous food and love the walking trails and shuttle to airport. "

"From the amenities, views, service, and overall facilities, this property is truly exceptional. The food stands out for both its quality and variety, and the spacious hot tub is a highlight. The only minor drawback is that the room feels a bit tight for four people, as it’s originally designed for two—adding two futons required removing the coffee table to create space. That said, everything else the property offers more than makes up for it, to the point where the room size hardly mattered. Even our room overlooked the stunning Lake Ashi, making the stay all the more special. Overall, it was an unforgettable experience."

"Clean, modern hotel. Staff was very helpful. They provided robes and slippers. Had a very pleasant stay."

"Nothing"

"The staff always smiling, helpful and professional "

"The gym was the size of a postage stamp The wooden wall walls were a bit dated and had a lot of wear and tear But everything was immaculately clean"

"Room was always kept and made up. Housekeeping staff were very courteous and friendly. Front desk staff were helpful in finding venues of interest and professional."