Residences in Basildon District

"The breakfast choices was vast. There was a lot of choice. Unfortunately the croissants were doughy and not light and flakey as expected. Room was large and spacious. Linen clean and bed comfortable. "

"Very friendly hotel and nicely located for the tube into centrak London, just a few stops away. Hotel housekeeping was very good. They kept the room lovely, cleaning every day. When we came back late after watching a shiw, they rustled up some food, even though it was 11pm. Staff were super friendly and helpful. Loved the quietness of the area, although we stayed at the weekend when the lical offices were closed. Would recommend this hotel to you."

"Right next to the airport terminal. Fab staff and super friendly and efficient. One of our quickest check ins ever. Room was fantastic and spotless. Credit to the housekeepers. Overall a great stay."

"We booked to stay at the Limehouse Library for the day after our wedding. We were off to Paris and wanted a nice stop-over before heading off on the Eurostar. Limehouse Library looked great, quirky and something a bit special for the night after our wedding. I had, unbeknownst to my husband, ordered and paid for the Wedding Package (£35) as a surprise for when we arrived. When we arrived and entered the room, I was immediately disappointed. The banner in the room didn't read 'Just Married' as expected, but instead said 'Happy Anniversary'. The banner itself was cheap and tacky, not at all like the banner advertised on the package photo which looked more premium. There were balloons and rose petals, but no prosecco and no chocolate covered strawberries. It felt cheap and thoughtless and greatly disappointing. When we spoke to the staff the next day, it felt like the blame was on us for not raising it immediately with them. It would defeat the point to have them come in a remake the room, and we also had to rush straight out to a dinner reservation so couldn't raise it straight away. They did also mention they couldn't guarantee 'fresh items' - I'm not sure what they meant by this as I'd specifically paid for this package with prosecco and strawberries. The hotel itself was nice, clean, quirky, although the rooms were a bit smaller than I imagined. It was the failure to deliver the wedding package that really let us down and ruined our stay. "

"Great located hotel … easy to park and access central London using the Elizabeth Line. Hotel is modern and spacious rooms "

"I like the room, was small but comfortable. I just didn’t like the fact my room was next to the rooms access door, was to noise. "

"If you are going to Stansted I would highly recommend staying at another hotel as there are cheaper ones in the area and this one is not worth the price. Why? The staff. Whilst the room is a nice size with a nice bed the staff are the reason not to stay. The first issue I incurred was at check in, they ignored the fact there was a queue and started serving people that just walked into the hotel ignoring the people who had waited ages. When this was raised the staff member started to have an inside joke with the people who had queue jumped making me feel uncomfortable and feeling upset as I felt ridiculed for following the rules. Additionally, the rooms are sound proof yet at 11:45pm the bar was empty ( I had a room looking out to the bar and could see all the seats and it was empty and about 5 staff members) so the staff decided to turn the music up so loud that even in a room where you can't hear your neighbours you could clearly hear the music loudly and the songs. I phoned reception to ask them to turn it down as they only turned it up as it was only staff in the bar only to have no apology and the staff member laugh at me for making a complaint. Unacceptable. In the morning I went to make a formal complaint about the staff members and it ended up being the staff member that laughed at me on the phone. I told him I never experienced this sort of behaviour from a Radisson before and said to him I wish I stayed at a different hotel and he said yes maybe you should. Which "

"Very small room and bed, very noisy on level 19 due to swimming pool on level 20, also very hot with no AC, reported TV not working and they said it was a building and could not fix it."

"Pre-checked in online, staff welcoming, explained where our room was, breakfast and took payment for parking. Our room was on the ground floor, just before the main corridor of rooms to the left of the reception. Our door was opposite staff access to I think the restaurant, the window out onto the garden area. The room was clean (although the net curtains were worn), spacious with a large bed, fridge, desk and fan. Bathroom was clean also. The room was fine, but people seemed to gather outside our door as the corridor area was wider, looking for room numbers on the signage etc. We listened to many conversations, late into the night, hearing them continue to tell others in the party to be quiet when entering the corridor to the other rooms. We were woken at 3am to a group chatting loudly outside our door and again at about 6am to what sounded like staff moving trollies outside the door. The weather was not great, but i think in the summer you would have the noise of the bar garden late into the night too. We used the gym at 7am, a nice well equipped facility, and the pool looked nice also. The restaurant was ok, but expensive! We visited for dinner, my husband said the brisket was bland. The cheese board was nice, but no cutlery apart from a sharp knife was provided, and no small plates given to share. The staff were nice, but no check was done and we had to call someone over for the bill. Breakfast buffet was good, but the hash browns under cooked and the coffee awful."