Hotel Shangri-La Hotels and Resorts di Batu Caves

"The hotel is new and clean, the room is big, and the reception staff were friendly and helpful during check-in. A good place to stay if you’re in KL for business."

"Spacios, clean and easy access"

"good"

"Very good and fun resort"

"Convenient , close to kl Sentral "

"Lifts are very slow. I have waited more than 20 mins for a lift to come on my floor. This is embarrassingly slow. The first time I experienced this in my hotel stays in the world. Pool side was full and also had to take food on the floor like a beggar while paying for a hotel. "

"Friendly and service at it best as usual. Searching for available car park lot can take a bit of time, but this is kind of normal for Kuala Lumpur isn’t it. Overage high recommending this hotel to everyone visiting KL. "

"Great as usual. Friendly staff"

"1. Loved the room & the view 2. I had requested a smoking room in my reservations & even sent a message to remind. I received an email back saying allocation is based on availability. But during check-in I was informed that the whole hotel is non-smoking. Would be good if I was informed of this prior so I can manage expectations. "