Shangri-La Hotels and Resorts Usj 21 hotels

"Good"

"My email enquiries were always promptly replied prior to my arrival. The check-in service at the club lounge was courteous, but I had to wait about 1.5 hours for the housekeeper to clear the booked club room. The room was very clean, and had a clear and direct view of Petronas Twin Towers and the KLCC Park. I like the buggy ride provided between the hotel and Suria KLCC, it saved me a lot of time. Checking out was very smooth, and the doorman kept a lookout for my e-hailing car. The stay made my New Year very special."

"Room condition is very good .... location is convenience and many convenience store nearby too"

"I have been to KL 11 times but never stayed at The Holiday Inn Express. It was because there are a few Holiday Inns where I live in Australia and it didn't sound special enough. Well I was wrong! I absolutely loved my 7 nights at this hotel! The Assistant Front Desk Manager, Mohamed Hafiz Bin Abdul Rashid, found me a room where I had good sleep for the first time in months! It was a very clean, spacious room and I really liked the colourful rug and wall art. Very comfortable bed and pillows. Aircon worked well and apart from hearing an occasional door shut (which happens in most hotels) there was no sound from adjoining rooms! At breakfast there was a good selection of food and beverages. Must thank one of the breakfast staff, Mohammad, for his caring nature. I wasn't feeling well and he kept checking if I needed anything. The hotel was much more modern than I had imagined. Eclectic furniture in the reception and breakfast area, all in good taste. There is a cocktail bar with comfy armchairs and a vending machine at reception. Outside the hotel is a Family Mart, McDonald's, Zeus Coffee and a huge grocery store. It's approx a10 minute walk to the Pavilion but there's a bus stop just outside the hotel where the GOKL buses take you to the centre of Bukit Bintang. On the other side of the road there are GOKL buses to Chinatown and Masjid India etc. In other words this hotel has it all! I'm returning in April for 14 nights. Thanks again to all the wonderful staff! 🤗"

"Great hotel"

"Clean room and great staff service "

"Amazing"

"Good service, good location."

"Perfect! "