Sunway International School Sunway City Kuala Lumpur

My family decided not to stay at the suite because so much inconvenience of the location and amenities but we still paid for it. I wrote them a constructive feedback but I was given an unprofessional reply which totally a disappointment.

i waited 1 hr before someone checked me in. Hot water system was broken, had to shower in the cold. Pool's visibility less than 2m. Bad experience i had to leave and change to another hotel. Stayed less than 5 hrs, booked 2 nights.