Outdoor pool, pool umbrellas, pool loungers
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Reviews of d’primahotel Petitenget Seminyak

4 out of 5
d’primahotel Petitenget Seminyak
Jalan Petitenget 168, Seminyak, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 118 reviews" "
Rating 8 - Good. 46 out of 118 reviews" "
Rating 6 - Okay. 17 out of 118 reviews" "
Rating 4 - Poor. 4 out of 118 reviews" "
Rating 2 - Terrible. 9 out of 118 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Liked: Amenities
I liked that it was very accessible to a lot of amenities. Most staff were helpful. Limitation with language hampers communication. I would not rate the customer service of reception staff the best except for Ella and the Pregnant lady. They do not know what true Customer service is. I’ll just leave it at that.
Stayed 6 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value priced hotel for the quality in Seminyak. A bunch of great restaurants & services nearby.
Stayed 4 nights in Oct 2023

2/10 Terrible

Dimitri

Stayed 3 nights in Oct 2023

4/10 Poor

Beverly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Rara on 19 Jun 2023
Dear Mr/s. BeverlyThank you for visiting d’primahotel Manajemen Indonesia!We are very sorry for the inconvenience caused during the stay. Thank you for the rating and review that have been given, which means a lot for us to continue to improve the quality of our services.We look forward to welcoming you again at d’primahotel with an improvement services.Warm Regards,Management

10/10 Excellent

Ashton, Wolli Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Douglas

Stayed 1 night in Sep 2022

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent views.
Stayed 6 nights in May 2022

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive Boutique Hotel
The location of the Boutique hotel is very pleasant . The room are not so big but we enjoyed it with One adult and two small kids. The facilities are good. The design is very attractive . The staff is good and welcoming.
Stayed 1 night in Jun 2020
Response from Aveda Boutique Hotel on 29 Jun 2020
Dear Dean, Thank you for taking the time to post a review of your recent stay with us. It was lovely to hear just how much you enjoyed your time! Thank you for highlighting our great staff. Thank you once again for staying with us and we hope to welcome you back again sometime soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly noisy hotel.
I had the most uncomfortable stay. The mattress is hard as a rock and the restaurant next door is very noisy every night till 3am morning. In fact the hotel gave out notice about the noise we have to put up with. The breakfast is basic and the food selection is quite limited. The taste is not good either.
Stayed 3 nights in Aug 2019
Response from Rena on 2 Sept 2019
Dear Sir/Madam, Thank you very much for your time to write a review. We really appreciate your constructive feedback and we believe that your review will help us to improve our performance in the future. We are really sorry for the inconvenience during your stay with us, we do hope you will allow us to have an opportunity to serve you better in the future and hope that the remainder of your stay in Bali was the most enjoyable one.

6/10 Okay

Susi Minnarni

Stayed 2 nights in Jun 2019
Response from Rena on 7 Jun 2019
Dear Sir/Madam, Thank you very much for your feedback. We do hope you had an enjoyable stay with us, and we really appreciate should you tell us your experience in details so that we are able to improve our performance in the future. Once again thank you very much, we do hope you will allow us to have an opportunity to serve you better in the near future.

10/10 Excellent

Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Rena on 7 Jun 2019
Dear Sir/Madam, Thank you very much for your feedback. It's a great pleasure to receive an excellence review from our customer. We do hope you had an enjoyable stay with us. We are looking forward to welcome you again in the near future.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs a major renovation. The staff is great, but this hotel is dated and dirty.
Stayed 6 nights in May 2019
Response from Rena on 13 May 2019
Dear Sir/Madam, Thank you very much for your feedback. Please apologize should there's any point that failed to meet your expectation. Glad to hear that the staff was outstanding and absolutely we will maintain our service and pretty sure your comment and suggestion will be able to help us to improve our performance. Once again please apologize, we do hope it will not discourage you to return to Swiss-Belhotel Petitenget Bali.

8/10 Good

Laura, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Hendra on 4 May 2019
Hi Laura, Thank you for staying with us, and we look forward to another chance to serve you. Best regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Nice location, nice pool and decor Cons: Poor sound isolation - heavy footsteps thumping in the morning, smoke smell from neighbors cigarettes travels through walls easily, lots of Chinese tour busses coming and going constantly, breakfast is not very good
Stayed 2 nights in Jan 2019
Response from Rena on 13 Jan 2019
Dear Sir/Madam, Thank you very much for your constructive feedback. Regret to hear that your stay was not enjoyable as expected. Please apologize should the facilities and service failed to meet your expectation, and we thank you for arising the issues for our improvement in the future, Once again we are really sorry it happened to you, we do hope that you will give us an opportunity to serve you better in the near future, and hope that the remainder of your stay in Bali was the most enjoyable one.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
1. Dirty floor 2. Grand deluxe room facing pool was very noisy. Bad quality sound proofing 3. Bed sheets dirty with stains 4. Towel was dirty with stains
Stayed 2 nights in Dec 2018
Response from Rena on 4 Jan 2019
Dear Sir/Madam, Thank you very much for your constructive feedback. Please apologize should during your stay with us, there are some points that thoroughly failed to meet your expectation. Please rest assured that your concerns are being taken seriously to ensure that it's not reoccur in the future. Once again we are really sorry it happened to you, we do hope it will not discourage you to return to Swiss-Belhotel Petitenget.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Rena on 4 Jan 2019
Dear Sir/Madam, Thank you for rating us, we do hope that you had an enjoyable stay with us. Looking forward to welcome you again in the near future.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above our expectations
Fantastic , excellent value for money
Stayed 2 nights in Nov 2018
Response from Rena on 7 Dec 2018
Dear Peter, Thank you very much for your feedback, It's a great pleasure to know that you had fantastic stay with us. We are looking forward to welcome you again in the near future.

8/10 Good

Dean, south africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oz blog
Good value for money
Stayed 1 night in Nov 2018
Response from Rena on 7 Dec 2018
Dear Dean, Thank you very much for your review. We do hope you had an enjoyable stay with us. We are looking forward to welcome you again in the near future.

8/10 Good

Ieva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price, comfy king bed,good location
Such a good value for price. Staff was very friendly and attentive, nothing was a problem for them, room was pretty nice and clean with a very comfortable kind bed. Location is really good, right in the Seminyak centre, next to the famous restaurants such as Metis, Sardine and Da Maria. Breakfast was ok. Would stay here again.
Stayed 2 nights in Nov 2018
Response from Rena on 3 Dec 2018
Dear Leva, Thank you very much for your awesome review. Great to here that you had a perfect memorable stay in our hotel. We value your comments regarding our strategic location, as well as our facilities and services. Once again thank you very much, we are all here looking forward to welcome you back in the near future. See you again!

6/10 Okay

monika

I would not recommend this particular swiss bell hotel. All the other ones in bali are better. I booked a suite and it was dark with no view. They ran out of milk for your coffee at breakfast. Terrible pool
Stayed 5 nights in Aug 2018
Response from Aldon on 25 Sept 2018
Dear monika, Please apologize regarding the unpleasant experience during your stay with us. We are really sorry it happened to you and please rest assure that your feedback has been passed to the department concern to ensure this kind of issue not reoccur in the future. Once again please apologize, we will be very happy should you give us a chance to welcome you back in the near future. Thank you very much Regards Rena Widyarti Front Office Manager

10/10 Excellent

Maha Pramana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Eddy, Bandung west java

Liked: Cleanliness, staff & service, room comfort
its location is good for traffic
the hotel is clean and artistic, lots of restaurants closed hotel. the room are quite spacious and clean with pretty good fixtures. near the legian area, seminyak and Canggu (the developing area) and close to the sunset road. btw nice hotel
Stayed 1 night in Sep 2017
Response from Aldon on 11 Oct 2017
Dear Sir/Madam, Thank you very much for taking the time to post your review. Glad to hear that overall of your stay was enjoyable. We really appreciate your review and We are really looking forward to welcome you again in the near future. Thank you very much

2/10 Terrible

karen, perth australia

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended
Small.no cupboards or drawers for clothing.cold breakfast which mainly catered to asian tourists.dangerous pool area right near the lobby area.overall dissapointing .never stay there again.
Stayed 7 nights in Sep 2017
Response from Aldon on 11 Oct 2017
Dear Sir/Madam, Thank you very much for sharing your stay experience at Swiss-Belhotel Petitenget. We really appreciate both positive and negative review. Regret to hear that there are few things during your stay which failed to meet your expectation, thank you for bring up this matters, trust that it will allow us to improve our quality in the future, and We will absolutely review and take an action to follow it up. Once again please apologize for the inconvenience, We do hope that the remainder of your stay in Bali was the most enjoyable one

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for week- great place, staff are lovely and very accommodating
Stayed 7 nights in Aug 2017
Response from Aldon on 11 Oct 2017
Dear Sir/Madam, Thank you for choosing to stay at Swiss-Belhotel Petitenget Bali and sharing such a lovely comments during your stay in our property. It was a pleasure to having you with us and I am thrilled to know that you had a perfect and memorable stay. We hope to welcome you back to our tropical paradise for your future holiday in Bali. Once again Thank you very much

10/10 Excellent

Ahmed, Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel location with excellent hotel crew
The hotel in heart of seminyak which offers renting motor bikes with good prices The crew are really nice The are all there for serving the guests with warm smile
Stayed 2 nights in Jul 2017
Response from Rena Widyarti on 19 Jul 2017
Dear Sir/Madam, Thank you very much for sharing this lovely feedback. We are so happy to read the comments, surely we will share it with the team for a continuous genuine service to our customer. Once again thank you very much, we look forward to welcome you back in the near future.

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in busy area, surrounded by rice padd
Great value for money in a hip area. Pool situation not great, but free shuttle to beach in the morning was good. Pretty good bfast buffet. Room was v clean with great AC. Lots of food options in the area. I was traveling with a small child and pool was the biggest drawback. I would recco this as the price is great tho!
Stayed 4 nights in Jun 2017
Response from Rena Widyarti on 19 Jul 2017
Dear Sir/Madam, It was great to read that overall of your stay was enjoyable and memorable one, we are so excited to know that our guest love our products and services. Thank you very much for sharing this feedback, we are looking forward to welcome you back in the near future

8/10 Good

Ramond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hideaway with a great price tag and location!
My room had ants in it! However other than that, was so amazing :) Loved it very much and the service was great!
Stayed 2 nights in Jun 2017
Response from The Management Team on 29 Jun 2017
Dear Sir, Thank you very much for your feedback. We really appreciate both positive and negative review. Glad to hear that overall of your stay was enjoyable, please apologize in regards the ants issue in your room, surely we will brief the team to be more attention to details and follow it up. Once again thank you very much, we do hope it will not discourage you to return to Swiss-Belhotel Petitenget Bali.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from The Management Team on 29 Jun 2017
Dear Sir/Madam, Thank You for rating us on Expedia, we look forward to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quieter end of the accomodation areas
Taxi required for beach and shopping in Kuta, quiet with some new restaurants starting up.

6/10 Okay

Kathy, Melbourne

Very small area around pool. Gets extremely slippery near bar area. Don't order coffee, it is disgusting. Breakfast menu selection is average and service generally slow. Overall, staff were friendly but at times hard to communicate due to language barrier.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit and will return again!
Having stayed previously for a few nights at the end of Dec 2015, I returned for a 9 night stay in Jan 2017. Both times I opted for a paddy view room, which I love. Unfortch this time around the local villagers were at the end of their harvest and burning the fields so instead of lush greenery the view was a charred brown field. Completely out of control of the hotel's power and they sent apologist letters to all guests, which was a very thoughtful touch. For me the staff make this hotel, from pickup at the airport to my final departure they greeted me by name each time coming and going out of the hotel. Always met with smiles and offers to help with anything. As for the property itself, it is a no frills kind of place. Probably not appropriate for families nor anyone wanting to laze by the pool. esp as the pool is a small feature in the courtyard of the hotel. You don't come here for the pool. This is more of a "business" hotel feel with efficiently designed rooms. Not without imperfections, like the ever popular 'open shower design' that always floods any bathroom and the toilet behind the door, and the small closet at the front of the room near the door, it is still great value for money for the budget minded traveler who doesn't plan to spend a lot of time hanging around the hotel. One tip - skip the breakfast (it's not good) and avail yourself of any of the amazing cafe and food options in the vicinity! Try Pison, Nook, or Livingston for breakfast. :)
Sunrise view from paddy view room
Response from Muhsin Anwar on 21 Feb 2017
Dear Sir/Madam, Thank you very much for taking the time to share your stay experience at Swiss-Belhotel Petitenget, it was wonderful to read such a lovely comments from our guest, happy to hear that our service especially really meet your expectation, for us it’s a great achievement and surely we really appreciate the staff effort to make your stay enjoyable. We realize that we should get a lot of feedback from our customer so that we can improve our products and services to be better and better. Once again Thank you very much, the entire of Swiss-Belhotel Petitenget waiting for your next visit. Best Regards, Muhsin Anwar General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great price, newer hotel in Seminyak
Price was excellent especially when comparing home prices, and prices also in this central area in Bali. Cab to shops (very close), go to Oberoi, take your board and head to the beach in your cab/bus/ Staff are helpful and this is a great place for stress relief. Has a gym, massage spa and nice pool. Overall- will go again. We received a wonderful welcome as it was our 2nd stay in a month.

8/10 Good

Tania

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Great value for money hotel. Pool area is very small and sun lounges mouldy, but otherwise for price, it is good value. You are at the far end of Seminyak so you need to use shuttle or taxi's to experience shopping etc.

10/10 Excellent

Tara, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Great hotel, in a great location with great staff. Thank you for letting us use the pool really late at night even though you would normally close and for meeting every request we made! We had a fantastic stay :)

8/10 Good

nicola, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in this area
This was my second stay with this hotel. Prices are very reasonable and the hotel is clean and well-maintained. Bar service is a little slow at off-peak times, but hey, you're on holiday, so relax! Pool area is a bit cramped and cushions on sunbeds could do with a clean.

10/10 Excellent

cookie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is fantastic just go see for yourself
Rooms , service, restaurant, pool, spa its all there tried it all just fantastic

10/10 Excellent

Danny, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel with great rates and great location
Great location (lots of cafes, easy access), nice and polite staff, breakfast is awesome, and rooms are very clean. Totally recommend this hotel.

8/10 Good

JC, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Ask for a room overlooking the rice fields! Great, comfortable stay. Good location close to cafes, shops etc. would definitely stay again.

10/10 Excellent

ScottC, Wigan. UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Excellent Value. Foodie area.
It's a very good hotel for the price. It's not without flaws but considering the budget price, it an amazing hotel. Great price. Modern. Clean. Friendly. Good food. Good breakfast. Lots of restaurants in the area. Shuttle bus. Nice balcony overlooking rice paddies. Huge queen Beda that are very comfortable. Minor issues. No hand towels. 100? Rooms, only 5 sunbeds by the small pool. 2 Chinese families of about 12 people was enough to take over the area. The shower drains smell a little when first run. Take away the small gripes and I have to say it's a great hotel for the price.

8/10 Good

petrice, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to great restaurants
Good clean new hotel. Great value. Walk to amazing restaurants. Free shuttle to Seminyak square, potato head beach club.
Rice paddy view room

6/10 Okay

Patricia, San Francisco, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff were rude
Check-in was annoying, male staff were rude & seems uninterested to the whole process. We checked-in aroun 9pm, they put us next to the utility closet where the HK people come & went since 6am. Alas we only had 3 hours of sleep the first night there. We left on the 3rd day because there's really nothing fun around Petitenget area, the hotel itself is noisy & would like some good sleep in a better hotel room.

8/10 Good

Gaby, Houston, TX

Liked: Cleanliness, staff & service
Good for a short stay
This is not close to the airport but is in a cool comercial area, with great restaurants around (metis and sardine) and a good spa across the street. The room was very nice and clean. Good breakfast and the staff very kind.

8/10 Good

christopher

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Anthony, Perth, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Underwhelming but okay
Very compact room but with the essentials provided. Very poor ability to enjoy the swimming pool as only 6 pool lounges were provided and there's something like 100 rooms. Rice paddy view rooms have better outlook and are recommended. Staff seem pretty friendly but service was patchy e.g. Had to wait about 20 minutes to have 2 cocktails made - had to use the bar's phone to call reception and then they had to locate someone to man the bar. Overall, okay for a 2-3 day stay or if you were doing business nearby. Unlikely to stay again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stay else unless deaf - building works next door
Incredibly noisy. Ants crawling all over kettle and room which housekeeping ignored.

2/10 Terrible

mickael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nightmare
the hotel is in construction for a year. i was wake up by noise and have to leave my room because i can not handle it...a nightmare
Response from The Management Team on 21 May 2016
Dear Mickael, Thank you for taking the time to post your reply, we appreciate your sharing your concerns. The hotel is not under construction. There's a project next door, but regrettably we have no control over it. The construction next door is not on our property and we have constantly request assistance to ensure that the hours of works are kept to a minimum so as not to disrupt our valued guests. We are sorry for the inconvenience, and we do hope that the remainder of your trip to Bali was most enjoyable.

6/10 Okay

pauline

Liked: Cleanliness, room comfort
Disliked: Staff & service
Response from The Management Team on 21 May 2016
Thanks for your feedback Pauline!

6/10 Okay

Beng, Melbourne

Liked: Staff & service
Worth to try
Nice place to stay. Staff really friendly and helpful. Not really near the places I want to go, but other people may have different idea. So, worth to try.
Response from The Management Team on 21 May 2016
Dear Beng, Thank you for your positive review and your recommendation, as it’s a great act for the future guests who wish to look for a good destination in the island ;-) We are located in Petitenget street, home to some ace bars, awesome restaurants, and fabulous shopping. We hope to see you soon!