Servis Apartment di Royal Borough of Kingston upon Thames

"Breakfast was fine-be aware that they provide boiled eggs and cold cuts. The pastries are freshly baked. Good selection of cold cereals, breads, etc. Nice start to the day! Breakfast staff are friendly. Suite was very nice with well stocked kitchenette, two nice tv’s. Also had a washing machine. I had booked a ground level suite which is not the first floor-it is the lower level (stairs/elevator)"

"The hotel is not close to London Underground. The hotel is not well maintained - bathroom plumbing was blocked & TV received no stations."

"Friendly team and efficient check in and out Great location for Paddington and Hyde Park"

"Great modern boutique hotel with beautiful design and features. Clean, smells brand new still and centrally located. Front desk staff was very friendly and staffed 24 hours. Bed was comfortable, blackout blinds effective, kitchen as described, and towels large and clean. My only complaint is that the so-called fitness centre is not really that at all. It is a tiny room with a treadmill and a couple light dumbbells. They would be better off affiliating themselves with a local gym and give us...

"Large room for a family especially in London. Very handy to have a washer/dryer in the room."

"This isn't our first time here: We've consistently had problems getting our luggage to the front of the hotel – and the staff just shrugs. At these prices and with such poor service, you'd expect at least a bit more friendliness. And you have to pay an extra 25 pounds per day for room cleaning. Awful! Otherwise: good location, good room amenities, spacious rooms. But: Give your staff some training in friendliness!"

"Not what was advertised Elevator was out of commission for our entire stay Staff was excellent, not their fault"

"Personal war super nett und hilfsbereit aber das Mobiliar war leider sehr in die Jahre gekommen und ziemlich ramponiert, was bei uns trotz des netten Personals doch leider einen etwas schäbigen Eindruck hinterlassen hat"

"Die Zimmer sind sehr klein, Flure, Fahrstuhl und Lounge insgesamt sehr bedrückend. Das Hotel hat auch keine Klimaanlage. Die Luft ist ingesamt auch sehr schlecht. Des Weiteren ist es sehr hellhörig."

"Spacious and great location. Very clean and easy check in process"

"Rooms do not have AC instead you are given a fan , which isn't sufficient when it's 31 degrees outside. Water pressure was low in our room so we could not shower until after 2pm despite reporting the issue at 10am. The room we were given was on the ground floor and did not have an outdoor area therefore we were unable to use this to dry our clothes outside in the warm weather. The photos of the rooms make it look like every room as some outdoor space. Washer dryer supplied was not good quality,...