Hotel di Playa del Secreto

"Our check-in was later. It seemed sloppy. Meaning the staff was not attentive to someone checking in. It was 11 pm, and we just wanted to shower and go to bed, but the water was cold. The next morning I explained it to the staffthey said they would send a maintenance person to fix it The maintenance person tried to tell my wife that the C on the tap was Spanish fir hot and we turned thebtap the wrong way. Such a high level of insult. Adrian at tge day shift front desk was great as was Jorge our...

"Clean room. Very friendly & helpful staff"

"Beautiful facility right on the water gray palapa great bartenders snorkel right off the beach"

"Food was great , "

"Overall excellent stay!! We absolutely loved it"

"Extremely friendly staff. Property and room was very nice. Only downside was food. Most meals were mediocre"

"This was my favorite resort in Cancun!"

"We spent a week here (family of 4 with 2 adult children). It was the most relaxing resort stay of my life and I can't say enough about the staff, location and smooth operation of the entire business! Our 2 rooms (one with ocean view) exceeded our expectations, as did the cleanliness, food and attentive but not overbearing service. The all-inclusive package was well worth it for us and the food was fresh, healthy and delicious. The 2 Mexican banquet buffets were fun with games and live...

"Bungalows were the best! Enjoyed waking up and walking out onto the porch for coffee. Only a few steps away from the beach."

"Only one problem Adrian at the front desk was very rude and terrible costumer service"

"Every time we go to Mexico we stay here. There is not a single negative thing to say about it. Great beach, great pool, great restaurants, grade bars, great coffee shop, great everything."

"Nice"

"Nice and quiet, great place"

"La comida deliciosa"

"Excellent service friendly staff delicious food & drinks 10/10 recommend"

"El hotel está muy bien limpio y moderno tiene una excelente vista frente al mar y puedes ver llegar los barcos, la habitación está muy cómoda con muy buen clima y agua caliente en la regadera el desayuno está muy bien y todos los días hay variedad el personal es muy amable y la ubicación es perfecta para caminar por el centro o la plaza principal"

"Muy limpio"

"Excellent staff"

"Enjoyed our stay and had a great breakfast every day. "

"The rooms were clean and the roof top bar was very nice. I would of liked to seen the pool be more clean than what it was. The evening view was amazing watching the cruise ships go by in the distance. I would stay here again."