Best Luxury Hotels in Kuala Lumpur City Centre

"Excelent location and the best breakfast I have ever had in a hotel! "

"We were greeted with a 20 minutes line to check-in because the lack of available staff. People expect to arrive and quickly check-in when they book rooms in a 5-stars hotel. Then they required us to leave a deposit amount for some reason. Many hotels don't have it as a requirement so it was an unpleasant surprise. Then we tried to use this deposit in the on-site restaurant and they refused to use it because "we didn't use a credit card for the deposit". Long story short, the check-in and dinner experience were horrible and draining. The room seemed to be mostly clean in visible places, but when I put my finger through a top shelf it was full of dust, as if it was not cleaned for at least 3-4 months. The TV in the room is not a smart TV and is very old, but at least they could send someone to put a smart TV stick in it so we could put some Youtube. I can't say the whole experience was absolutely horrible, the staff is friendly and helpful which made it a little more bearable. But I wouldn't book a room in Grand Hyatt again."

"Very dated hotel, horrid service, dirty rooms, but great view. "

"Airport shuttle great. The shopping mall within the property offered superb convenience for needs and services. "

"Room spasiou"

"Great Gym"

"Properly lobby is under some renovation, it’s lack of space for people to get around and waiting "

"First impressions were excellent, great location, impressive foyer but these did not last. To be blunt this hotel needs a good cleaning and upgrading of fixture and fittings. The grouting in the bathroom shower was filthy, like it had never been cleaned. The sliding door to the bathroom was difficult to open/close and it felt that it could fall off its runner at any stage. There was a piece of dirt beside the general elevators that was not cleaned at any stage in our two day stay here, do not much attention to detail by the cleaning staff. A lot of the seats in the restaurant were quite badly stained. The staff at reception were professional and friendly but any other staff that we had an interaction with were not at all friendly. There are so many hotel options in KL that we will stay elsewhere in future."

"Staff were excellent "