Pan Pacific Hotels & Resorts Kim Ma hotels

"The hotel is right in the heart of the Old Quarters, I really loved the style and the design of the room. The staff was amazing, really kind, happy to help and assist in any situation. The breakfast highlight was the fruits for me. I used the shuttle service and it was on time and very good. Totally recommended and I would come back."

"Kylie from the front desk was very helpful with our stay. She helped up with tips and even bookings for restaurants. Amazing! "

"The hotel is very nice and in a great location. The staff is wonderful. They are very friendly and accommodating. We thoroughly enjoyed our stay and highly recommended it. Oh and the spa was great. . "

"GREAT hotel in Hanoi. Centrally located, friendly and attentive staff, and clean and comfortable rooms. Definitely recommend!"

"Breakfast was available but I didn’t try. This hotel is at the center of everything, so most places were walkable. Lots of dining option. Hanoi is older so a lot of the outside noise could be heard from the rooms. But that’s the beauty If it all for Hanoi."

"Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday."

"All good."

"One of the best hotel experiences I’ve ever had. Beautiful new hotel. Very clean, comfortable beds and an amazing breakfast is served. The indoor pool was heated and zen like. The spa massage experience was excellent. The staff all appear to be highly trained and have perfected service to their customers making everyone feel like a celebrity. Location is great and a two minute walk to train Street as well as other attractions. Highly recommend. "

"We had an excellent stay at L’HÔTEL du LAC Hanoi! The staff is what really makes this place special. Everyone was so friendly and helpful, they gave great recommendations for nearby sites in the Old Quarter, arranged our transfer, and helped to safely navigate our baggage through the hectic stream of motorbikes. The bed was one of the most comfortable I’ve ever had in a hotel, it was tough to get out of bed in the morning - but well worth it considering the delicious breakfast buffet. We would definitely recommend this hotel if you’re a first time or returning visitor to Hanoi!"