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"Absolutely beautiful hotel, we were blown away. One minor issue, we had requested later checkout which we were told there was a fee for - that’s fine so we agreed. Then when my husband checked us out, the gentleman said we wouldn’t be charged for the late checkout - we were delighted! Upon arriving home, we actually were charged. Not a huge deal, but we were a bit put off by it. "

"Fantastic hotel with great service. Despite missing our connecting flight, the car organised by the hotel was waiting for us. Staff were attentive and the rooms were clean. The breakfast buffet was superb. We visited the spa and the Sky Bar and enjoyed both, with the staff continuing to provide a terrific experience. The hotel’s location in the Old Quarter makes every voyage outside the front doors and adventure. Would definitely stay here again. "

"The hotel is centrally located, comfy beds but their pillows are huge , polite and helpful staff (Jimmy, Alex and Jenny) , we didn't opt for breakfast so can't comment on it. overall a very great experience. "

"Amazing breakfast "

"Everything was great except the service at the restaurant . We had to order things up to three times."

"As prior reviews have said, the location in the Old Quarter is superb. A few minutes walk to the main attractions around Hoen Kiem Lake; for my short stay, many restaurants & plenty to do within walking distance, no need to take taxis. And it's on a small, quiet side street, less chaotic that on the main avenues. Breakfast was very good, lots of variety, tropical juices & they make you eggs to order. Staff very kind & accommodating, & many speak English."

"Service is superb and location "

"The staff were exceptional at this hotel, very friendly and helpful. They organised my tour to Ha Long Bay too. Upon check in they knew I was vegetarian (mentioned on my tour booking) and provided me with a list of nearby vegetarian restaurants which was really helpful. Before I set off on the day tour of Ha Long bay they gave me a bag with water and fruit for the journey ahead. Small things but make such a difference. The roof top bar was nice and spacious and the breakfast was good, with western and local options. The shower in the bathroom was a bit small but I didn’t mind as the location was excellent. This hotel was recommended to me through a friend and I will certainly recommend it to others."

"The staff is fantastic, very helpful and informative. Their breakfast was the best we’ve had so far In Hanoi and the bed was very comfortable. We love the location and the area. "