Hotel Marriott Hotels & Resorts di Hitchin

"Booked for long weekend with family. Check in was at 3pm but had to wait 2.5 for rooms to be cleaned and got access to rooms at 5:30pm. No drinks from bar no compensation offered (complained and got it later), staff were very unhelpful. Delay completely ruined break. They offered a late checkout next day as compensation so we thought we would use the pool to find that children are not allowed in the pool until late afternoon to allow club members to use the pool, awesome. Hotel is nice and...