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"Shuttle service to the train station. Kawaguch lake is within 10 mins of walk from the hotel. Nice roof with view of Fujisan. "

"great hotel very special location"

"Great experience! Absolutely worth going to! Beautiful atmosphere, gardens, amenities, it felt like a scene from a movie, loved it all. For sure stay for a minimum of 2 days to really enjoy what they have to offer "

"Beautiful hotel! Staff was very attentive and accommodating! Food was perfect; the breakfast buffet had everything you could ever want and it was all delicious! The dinners were excellent and memorable! Overall, could not have been better!"

"We are satisfied with the size of the upgraded room. Our favorite part of the stay is the express bus service. It is free and has many attractive destinations for selection."

"It's a great hotel. Our room had a private hot spring tub with a view of the river. Convenient location with short walk to tram which connects to "Ropeway" cable cars. The restaurant is excellent."

"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Very convenient location, quiet, clean, large and comfortable room. Daily housekeeping. Very good value for money. "