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"Staff very friendly Nice food "

"Room was spacious and well appointed with a great view of Mt Fuji. The bathroom was large with an oversized tub. The hotel feels high end even though it’s beside an amusement park. The free bus stops right outside and takes you into town to experience Mt. Fuji, Lake Kawaguchi and many restaurants. We did not eat at the hotel so have no insight into the restaurant."

"World class services from the beginning to the end. Never receive such hospitality from any other hotels. I will return. "

"Great food, amazing gardens and lots of traditional Japanese things. Amazing place Great ryokan "

"Room was nice, staff was helpful, and plenty of amenities were offered."

"The service is great"

"The onsen was fantastic both public and private in the room. Staff were incredibly friendly and helpful. The rooms were spotless and we'll appointed. Superior location in beautiful setting"

"This hotel is dated but very clean. The staff is very friendly and helpful. The breakfast and the Onsen were very nice. "

"The staff are top notch, and the hotel is right near the Hakone Yumoto line with multiple options for travel that use the Hakone Free Pass. There are many restaurants near. Bathroom was a little dated, but everything was immaculate. Would recommend. "