Tenzan Onsen

Good service with sincerity and warmth and an overall comfortable stay at this lovely hotel. Every day during my 7-day stay at this hotel, and after a hectic day-out, I looked forward to coming back to the Zen atmosphere of the hotel. The room is on the small side (glad I booked the Superior Double room) but this is not unusual for Tokyo hotels. Extra big king-size bed and additional pillow appreciated. I also appreciated the shower in bathtub with good water pressure and a good range of toiletries. The shampoo and liquid body wash have a wonderful and calming feel and scent. Hotel even provided pyjamas for guests to use during their stay. Location-wise, the hotel isn’t in the most central of Tokyo areas. Selecting this feature is deliberate - the beauty of the hotel is that it is located slightly outside the busy Tokyo areas in a quiet neighbourhood, providing respite after one's senses have been assaulted in the busy areas of Tokyo. It is however an easy 5 to 8 minutes' walk to the nearest subway and JR station and also to restaurants in the neighbourhood and in and around the Tokyo Dome area. The hotel has thoughtfully provided 3 massage chairs in a room at the 3rd floor which, if one is lucky with timing, are available for guests to use.

I was really looking forward to staying here. The gardens are magnificent! Really beautiful and breathtaking. An unexpected upgrade was much appreciated. Service was oustanding. Bell desk, front desk, housekeeping. VERY clean! Did not like: someone coming in just to check the mini bar. That feels a bit intrusive. Also the room: carpet, window dressings: need to be updated. Lots of stains on the carpet. Furniture is old and dated as well.