Hotels near El Sol de Cancun

"The main lobby bar staff was amazing, we loved Gabby! "

"First impression was great—close to the airport, positive transport experience ending in a lovely lobby. After checking in, an oily salesman type guy intercepted us in the lobby with unclear motives. After he took down our info and requested $20, we were signed up for “the welcome breakfast.” Which is just a way to make you sit through a sales pitch for their luxury vacation club. The whole situation was very uncomfortable. Even though it’s an all-inclusive, there are areas that you can't use unless you buy into their vacation club. Finally we got to our room, excited for the Grand Master Suite we reserved--a large bedroom with separate living area described as perfect for a family of 4 looking for space and luxury. So the small room we were given was incredibly underwhelming, with one bed. When someone was finally able to help us, he told me this was “an upgrade” because it had an ocean view. I pointed out that there was only space for two people to sleep. He arranged for two roll away beds, which barely fit. I insisted on getting the room we had paid extra for. It wasn’t available until mid-week. We were on vacation, and we made do for a couple of nights, until we packed all of our things and moved to the other end of the hotel. The staff was not apologetic and would not refund the extra we had paid for the 2 nights we spent in the lesser room. We managed a pleasant stay at SeaDust, but there are many, many options in Cancun. If you can afford better, probably do that."

"Ocean vies was beautiful and the airport shuttle was very easy. I recommend to everyone who wants the best experience "

"Clean room staff were very friendly and helpful We went with 2 year old and they have fun water park. Food was tasty and the buffet had lots of option. Asian restaurant is good as well Will definitely go back "

"The resort was good. Room was nice too. The food was really good. Restaurants like dragons, sea salt grill, market cafe was amazing. For the pools, you need to be up early to secure your spot. Else you won’t find it. The washrooms need near the pool stinks and soap was horrible which sticks to the hands. And the tables are not cleaned by the pool chairs. And dirty by next morning you come in. These little things add on which can make it better. But pools are well maintained. Overall really good. "

"This hotel was a huge disappointment from the moment we checked in. The room was dirty and felt very old and poorly maintained. The bathroom was especially bad—the toilet and sink made loud, unpleasant noises every time they were used, and the shower was visibly dirty. My daughter’s room had a leak, and while maintenance did come to fix it, they left standing water behind as if it was our responsibility to clean it up. That was incredibly frustrating and unprofessional. On top of that, the coffee machine was dusty, and the mini fridge was downright nasty. Basic cleanliness clearly isn’t a priority here. To make matters worse, it took an entire day to get fresh towels, even after going to the front desk multiple times to request them. The lack of responsiveness and attention to guests’ needs was unacceptable. Overall, this was a very poor experience, and I would not recommend staying here."

"Rooms are amazing. Pool is amazing. Most of the staff is good too. Food for Vegetarians is average. Nothing wows you. Even the basic italian stuff is not done correctly, the pizza is a disappointment considering how easy it can be. They really need to work on the quality of their desserts too. Its plain mediocre. A fellow meat eater couple resonated with us as well. Spa is decent. Its a decent place if not paying high season rates "

"Clean room but very dated and the food was not that good to us. We ended up leaving a day early because we hated the food. "

"The food is super basic and not what expected. Restaurants were not good"