Hotel berdekatan Pusat Membeli-belah Luxury Avenue

"character"

"Lugar de la propiedad y las vistas al mar. Muy. buena atención"

"Great place with attentive staff."

"The staff was perfect."

"Great stay"

"Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture...

"バトラーさんのサービスはとても良かった"

"They asked if we were celebrating anything, we told them we were celebrating an anniversary. They proceeded to not do anything to make us feel special. In that case, why ask? There was mold in the bathroom. Wish I took pictures but if you’re in room 2548, the bathroom ceiling is very moldy. Coming home, all my clothes reeked like mold. There were a couple employees that were very nice. But overall would not stay here again. I wish there was more information online about restaurants/food was...

"Wonderful experience, everyone must visit one time ❤️"

"The property was well clean and well maintained. Restaurant choices not as great as years past but the staff was outstanding. Betsabe and Blanca are two world class Restaurant Mgrs. They can solve any problem. Very professional, intuitive and customer oriented. Royal Sands is very lucky to have them both. Eduardo and Moises are the best of the best at the Char Hut. All of the staff are excellent there. "

"Clean room"

"Property was nice but the food wasn't amazing that great. Most restaurants were rather disappointing."

"Such helpful and friendly staff! Staff was so attentive, especially in the pool area. The food at the resort was amazing! I will definitely be back and would recommend this resort to family and friends when they book a trip to Cancun."

"Seh gute Lage die Hotel anlage ist ein wenig in die Jahre gekommen. Ansonsten Top Hotel"

"I have a problem with the people booking the excursion, I bought tickets to Coco bongo and they didn't gave to me was they promise. So, don't trust this people. The music at the resort is horrible, barely they play Spanish song. The employees from the pool area, they are not much friendly. The entertainment at the pool, zero. So, I do not recommend this place for people they want have fun, meet people. It's a beautiful place, for people they like to sit and read a book. Cruz a guy booking...

"Best beach view with room 2308. Very clean and staff was excellent. Only let down was food. Restaurants were closed. "

"En general creo que está muy bien el hotel, solo que necesitan más personal para los bares ya que de repente no se dan abasto en atender a los huéspedes"

"staff was very kind and on top of empty glasses and if we needed anything. Hotel itself was pretty clean, I enjoyed my stay. "

"Very nice resort."

"The staff were very friendly and welcoming, and they kindly arranged an early check-in for us, which was greatly appreciated. However, I felt that the hotel was not in as good condition as it appeared in the photos. Some areas seemed a bit worn and did not match the expectations set online. I would also have appreciated higher-quality shampoo and soap amenities."