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"The Spa was relaxing, great staff and very friendly "

"Booked 2 x rooms for 1 night intending to stay for the evening before late night flight. Both rooms were for 2 adults and 1 child. Both rooms advertised twin beds however the beds were infact twin singles - we weren’t intending on sleeping anyway so no big deal. Both rooms had a damp smell to them, no balcony or opening windows so perhaps this is why. Shower water luke warm no hot water. Ordered a bowl of fries for my 5 year old very expensive $15 aud. We wanted to kill some time so decided to have a swim in the pool which looked nice surrounded by lovely gardens, pool water ? Heated! Very warm water and kids pool was like swimming in a bath, not pleasant at all. I understand hotel close to airport (which was why I booked hotel) however the smell of jet fuel was very strong, causing headaches whilst outside. Advertised online complimentary airport shuttle however on check in was told this hasn’t been running since the beginning of COVID! We ended up having to book taxi to airport. Overall disappointing hotel. Won’t be back. "

"During my recent stay, I noticed that the housekeeping standards were not as thorough as expected for a 5 star hotel.A fruit box left by a previous guest was not cleared from the room during my entire stay, and it remained there until I che cked out. I did not raise it during the stay because I wanted to observe the regular housekeeping standards. In addition there were stains on the shelf andthe iron was dirty. These details affected the overall impression of cleanliness and maintenance. Hopefully, they will take my feedback seriously, and the hotel can review its housekeeping procedures to ensure rooms are checked more carefully for future guests."

"Arrived after 9pm, "

"The Vira is always excellent in every way! Everyone is very friendly, the hotel itself is very clean and the breakfast is one of the best! Central location to everything you need such as shops, beach and everything in-between. "

"I did not have a beach view this trip but was not disappointed. This hotel a gem. I love it here, mostly because of the excellent staff and Management."

"Yes, plenty of activities for kids and adults, and great service from staff, private beach area and massages on the sun decks."

"Local food variety can be better"

"Excellent location on Kuta, central to anything you need, not far from the airport. Pool is large and clean, with plenty of recliners. Reception staff were friendly and helpful in solving problems. Really fast internet. The breakfast buffet was the best I've seen outside of five stars, huge selection, high quality, and with really excellent egg and noodle stations. Only drawbacks are probably short term, there's some heavy construction happening on the beach that cuts off access while i was here in early March, I don't know how long it's going to be occurring for. Aside form that, easy to recommend this place for those wanting a relaxing stay in Kuta. Cheers, all."