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Reviews of JV Hotel Bandar Tasek Mutiara

2.5 out of 5
JV Hotel Bandar Tasek Mutiara
No 65, Lorong 1/ss1, Bandar Tasek Mutiara, Simpang Ampat, Penang

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 9 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
It was okay for the price.
Apparently they only have ONE unit of hair dryer. That's the only downside.
Response from Gary Heng on 3 May 2017
We are appreciated for the review. Hope we can serve you better in the future. Thank you.

8/10 Good

Farid, Melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price for what you pay
Nice layout. Easy checked in if you already book online. The facility was quite complete for a budget hotel. The air-conditioning works well. when you are already inside the room, you never remember again the cowboy town outside. The only unsatisfied you is the wifi. Well, it is free. So, its better then nothing. Overall, I gave 4 star for this hotel.
Response from Gary Heng on 3 Apr 2017
Dear Farid, We are glad that you have a pleasant stay in JV Hotel @ Bandar Tasek Mutiara. Hope that our area internet will back to normal soon. Hope we can serve you in the future again. Thank you.

6/10 Okay

Siti Afiqah

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
I just hate it that the iron is outside of the room...they dont give any iron for each room..
Response from General Manager on 5 Jan 2017
We are not provide in room iron board. Sorry for any inconvenient cause. Thank you.

6/10 Okay

Daud

Liked: Cleanliness, room comfort
Response from General Manager on 5 Jan 2017
Thank you. Hope we can see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Have a pleasant holiday while stay at this hotel. The room is comfortable and clean. However there is a little bit problem with the shower.
Response from Gary Heng on 23 Dec 2016
Dear sir/madam, Thank you for your comment. And we will fix the issue you mention as soon as possible. Hope we can serve you in the future. Thank you.

6/10 Okay

benjy, kajang, Malaysia

Short stay
Short stay about 3 day 2 night ... Check-in on Saturday and your will enjoy Night Market at front of hotel .... nice food and cheap. Tq.
Response from Gary Heng on 10 Dec 2016
Dear Benjy, Thank you for your precious comment and rating, it is very important to us. Hope we can serve you again soon, and have a nice day. Thank you.

10/10 Excellent

honey, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with cheap price
Book this hotel last minute, thought it would be like lousy hotel but i'm wrong, it was a great hotel with very cheap price. Clean room, clean toilet that was important bcause i'm bringing kids along, Ambiance environment kids love. Thanks for the hospitalitity n sure i'll book this hotel for my next visit.
Response from Gary Heng on 10 Dec 2016
Dear Sir/Madam, Thank you for your precious comment and rating, it is very important to us. Hope we can serve you again soon, and have a nice day. Thank you.

8/10 Good

Hsieng Loong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Budget stays
Reasonable priced for budget stays
Response from General Manager on 10 Dec 2016
Dear Sir/Madam, Thank you for your precious comment and rating, it is very important to us. Hope we can serve you again soon, and have a nice day. Thank you.

6/10 Okay

NA, Skudai, JB

Liked: Room comfort
Disliked: Property conditions & facilities
Good budget
It was partially good
Response from General Manager on 5 Sept 2016
Thank you very much for your rating sir/madam. Hope we can serve you again soon. Thank you.

4/10 Poor

Mike, ipoh

Disliked: Cleanliness, property conditions & facilities, room comfort
Cleaning
Comforter is not nice and not clean. Rooms merce and look with good condition. Aircord rooms not very cool even 16 temp.
Dear Mike, I am apologize to you which is the room not fit for your expectation. Thank you for your comment. We will try to solve the problem as soon as possible. Thank you.

6/10 Okay

ngai trang

Response from Gary Heng on 31 Jul 2016
Thank you for your rating. Wish we can serve you again soon. Thank you.

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gary Heng on 21 Jul 2016
Dear lim, Thank you for your 4 stars rating. Hope to serve you again in the future. Thank you.

6/10 Okay

Teik Soon, Teluk Intan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
One nite stay at TAMAN Mutiara, simpang ampat.
A place to stay for only one nite enough, the nite market block the way to the hotel.
Dear Teik Soon, We are apologize for any inconvenience cause on this matter. Our team is already do a complaint report to the local municipal council, hopefully they will shift and open the way to the hotel soon. We hope to serve you in the future. Thank you. Gary Heng, Manager, JV Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Package A Good Stay
It was a unexpected surprise. Although we checked in in the wee hours of morning we were comforted by good ambiance. The room was extraordinary and we had a good rest a tiring day. Keep it up and ensure all the other rooms is on par of excellence.
Response from Gary Heng on 25 Jun 2016
Dearest Hotel Guest, We are appreciated for your great comment, definately a great motivation to out team. Hopefully we can serve you again in the future and hit 5 stars rating. Have a great year ahead, Thank you.

10/10 Excellent

Nawar Eliza, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at JV hotel
Its great to stay here, beside my husband doing his bussiness trip and to get along with my son stay nearby..this hotel is good for a budget trip. Hotel services was good too.
Response from Gary Heng on 11 Jun 2016
We are very happy and appreciated for your 5 stars rating. Hope we can serve you better for the future. Thank you

8/10 Good

Shaharuddin, Kelang, Selangor

Liked: Cleanliness, room comfort
A satisfactory stay..
The stay was satisfactory. Unfortunately the room doesn't come with an ironing facility. The only iron was available at the lobby and ironing had to be done on a table (so called) fixed to the wall. No ironing board. This made ironing difficult and I had a slight burn on my shirt. This was the only set back. Otherwise, everything was ok.
Response from Gary Heng on 11 Jun 2016
We are apologize to you about our ironing facility cause your shirt get burned. We will try our best and provide the in room ironing facility shortly. Thank you for your great comment. We hope we can serve you better in the future. Thank you.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jul 2017

6/10 Okay

mohd zaki

Disliked: Staff & service
Stayed 1 night in Jun 2017
Response from Gary Heng on 14 Jun 2017
Thank you for your rating. Hope we can served you again in near future. Thank you, Sincere, Gary Heng, Manager, JV Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
penginapan hotel yang baik
Bagus dan selesa..
Response from Gary Heng on 11 Jun 2016
Thank you very much for the great comment and 5 stars rating. Hopefully we can serve you better for your next visit. Thank you.

10/10 Excellent

Arzahimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gary Heng on 11 Jun 2016
Thank you so much for the great 5 star rating. We hope to see you again. Thank you.