10/10 Excellent
chee woon
25 Sept 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surprise stay with plenty of local food choices
I was asked to pay for extra for early check in. I understand they have check in time at 3pm, but as a guest to feel the unwelcome rejection to the face was not a pleasant experience to have. I was arrived at the property past 12 noon, and i was rejected to check in my room on my face unless I pay the extra (early check in). However the receipt was later review that and allowed me to checked in around 130pm (she wrote down foc early chk in 130pm on my room card enclosure).
Seriously, I do not usually have this kind of experience in any other hotel includes 3-5 stars facility. This is my 2nd experience in Penang hotel within the same trip. But I never had similar encounter in other cities or countries.
The bed was not very good also, it seems like it is conjoint of 2 single bed into one, where i could easily hit the center "hard-bone“ in between the 2 beds.
However I must compliment a few good things about my stay, the location is wonderful, plenty of local foods and market available, I never had any issues to get food here. The TV has many programs and channels to browse from , particularly Netflix my fav. the view of the mt also. Just a little thing the rooftop was totally occupied by the restaurant, would please if there a free space for their guest to view and appreciates top view from the building.
chee woon
Stayed 1 night in Sep 2022