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Hotel Waterfall

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Family Superior | Minibar, in-room safe, desk, rollaway beds
Superior Room | Minibar, in-room safe, desk, rollaway beds
Deluxe Twin Room, 2 Single Beds | Minibar, in-room safe, desk, rollaway beds
Family Superior | Minibar, in-room safe, desk, rollaway beds

Overview of Hotel Waterfall

Hotel Waterfall

3.0 star property

Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Bar
  • Laundry
Map
160 Jalan Utama, George Town, Penang, 10450

Explore the area

  • Popular LocationPenang Adventist Hospital14 min walk
  • Popular LocationPulau Tikus Market2 min drive
  • Popular LocationGurney Plaza6 min drive
  • AirportPenang (PEN-Penang Intl.)33 min drive

Room options

About this area

George Town

Located in George Town, Hotel Waterfall is in a walkable area with good shopping. The area's natural beauty can be seen at Penang Botanic Gardens and Penang Avatar Secret Garden, while Ibox Museum of Glass Penang and Camera Museum are cultural highlights. PKSA Penang Water Sports Centre and Penang Bird Park are also worth visiting.

What's nearby

  • Penang Adventist Hospital - 14 min walk
  • Pulau Tikus Market - 2 min drive
  • Dhammikarama Burmese Buddhist Temple - 3 min drive
  • Gurney Plaza - 6 min drive
  • Gurney Drive - 7 min drive

Getting around

  • Penang Sentral - 34 min drive
  • Penang (PEN-Penang Intl.) - 32 min drive

About this property

Hotel Waterfall

3-star hotel
2 coffee shops/cafes, dry cleaning/laundry services and a bar are just a few of the amenities provided at Hotel Waterfall. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Smoke-free property, tour/ticket information and coffee/tea in the lobby
  • A 24-hour front desk, a lift and a front desk safe
  • Guest reviews speak well of the overall value and proximity to shopping
Room features
All guest rooms at Hotel Waterfall include perks, such as air conditioning and dressing gowns, in addition to amenities, such as complimentary wireless Internet access and safes. Guests reviews say good things about the size rooms at the property.
Other conveniences in all rooms include:
  • TVs with satellite channels
  • Daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 2 restaurants and 2 coffee shops
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Safe

More properties to consider

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 37.1 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 37.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Is Hotel Waterfall pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 5 Oct 2022, prices found for a 1-night stay for 2 adults at on 16 Oct 2022 start from RM 146.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Waterfall?

Self-parking is free at this property.

What time is check-in at Hotel Waterfall?

Check-in is from 2 PM - midnight. After-hours check-in is not available.

What time is check-out at Hotel Waterfall?

Checkout is at noon.

Where is Hotel Waterfall located?

Situated in George Town, this hotel is within a 15-minute walk of Arulmigu Balathandayuthapani Temple and Penang Adventist Hospital. Penang Botanic Gardens and Gurney Plaza are also within 1 mile (2 km).

Can I cancel my reservation for free at Hotel Waterfall and receive a full refund?

Yes, Hotel Waterfall offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Waterfall cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.2
Rating 5 - Excellent. 9 out of 54 reviews
5 - Excellent 17%
Rating 4 - Good. 16 out of 54 reviews
4 - Good 30%
Rating 3 - Okay. 12 out of 54 reviews
3 - Okay 22%
Rating 2 - Poor. 9 out of 54 reviews
2 - Poor 17%
Rating 1 - Terrible. 8 out of 54 reviews
1 - Terrible 15%

3.2/5

Cleanliness

3.3/5

Staff & service

3.0/5

Amenities

3.0/5

Property conditions & facilities

3/5 Okay

Verified traveller
Travelled with family
Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

5/5 Excellent

Noor Haidah
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

4/5 Good

Verified traveller
Stayed 1 night in Apr 2019

1/5 Terrible

Letchumanan
Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/5 Good

David
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

3/5 Okay

Verified traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/5 Poor

Verified traveller
Stayed 3 nights in Aug 2018

3/5 Okay

Ken
Stayed 5 nights in Jun 2018

4/5 Good

SASHIKUMAR
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018