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Hotel Waterfall

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Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

Overview of Hotel Waterfall

Hotel Waterfall

3.0 star property
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 60°C
Map
160 Jalan Utama, George Town, Penang, 10450

Explore the area

  • Popular LocationPenang Adventist Hospital14 min walk
  • Popular LocationPulau Tikus Market2 min drive
  • Popular LocationGurney Plaza3 min drive
  • AirportPenang (PEN-Penang Intl.)29 min drive

Choose dates to view prices

About this area

George Town

Located in George Town, Hotel Waterfall is in a walkable area with good shopping. The area's natural beauty can be seen at Penang Hill and Ferringgi Beach. Looking to enjoy an event or a game while in town? See what's going on at City Stadium, or consider a night out at Gurney Drive.

What's nearby

  • Penang Adventist Hospital - 14 min walk
  • Pulau Tikus Market - 2 min drive
  • Dhammikarama Burmese Buddhist Temple - 3 min drive
  • Gurney Plaza - 3 min drive
  • Gurney Drive - 7 min drive

Getting around

  • Penang Sentral - 32 min drive
  • Penang (PEN-Penang Intl.) - 29 min drive

About this property

Hotel Waterfall

3-star hotel near Gurney Drive
2 restaurants, a bar/lounge and 2 coffee shops/cafes are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning and laundry facilities. All 48 rooms offer free WiFi, minibars and TVs with satellite channels. Other amenities available to guests include room service, free newspapers and free bottled water.
Hotel Waterfall offers 48 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include bathrobes and complimentary toiletries.

This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 2 restaurants and 2 coffee shops
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Malay

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 37.1 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 50.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: MYR 37.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Overall score and ratings

3.2
Rating 5 - Excellent. 9 out of 54 reviews
5 - Excellent 17%
Rating 4 - Good. 16 out of 54 reviews
4 - Good 30%
Rating 3 - Okay. 12 out of 54 reviews
3 - Okay 22%
Rating 2 - Poor. 9 out of 54 reviews
2 - Poor 17%
Rating 1 - Terrible. 8 out of 54 reviews
1 - Terrible 15%

3.2/5

Cleanliness

3.3/5

Staff & service

3.0/5

Amenities

3.0/5

Property conditions & facilities

3/5 Okay

Travelled with family
Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

4/5 Good

Stayed 1 night in Apr 2019

1/5 Terrible

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018