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Jazz Hotel Penang

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Primary image
Outdoor pool, pool umbrellas, pool loungers
Premier Room | Premium bedding, minibar, in-room safe, desk
Deluxe Room | Premium bedding, minibar, in-room safe, desk
Family Suite, 2 Bedrooms, 2 Bathrooms | Premium bedding, minibar, in-room safe, desk

Overview of Jazz Hotel Penang

Jazz Hotel Penang

3.5 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
No 1, Jalan Seri Tanjung Pinang 1, Tanjong Tokong, George Town, Penang, 10470

Explore the area

  • Popular LocationStraits Quay Mall4 min walk
  • Popular LocationPenang Avatar Secret Garden10 min walk
  • Popular LocationGurney Plaza8 min drive
  • AirportPenang (PEN-Penang Intl.)20 min drive

Room options

About this area

George Town

Jazz Hotel Penang is located in George Town. Georgetown UNESCO Historic Site and Kapitan Keling Mosque are local landmarks, and travellers looking to shop may want to visit Straits Quay Mall and Gurney Drive. Travelling with kids? Consider PKSA Penang Water Sports Centre, or check out an event or a game at City Stadium.

What's nearby

  • Straits Quay Mall - 4 min walk
  • Penang Avatar Secret Garden - 10 min walk
  • Gurney Drive - 2 min drive
  • Penang Adventist Hospital - 4 min drive
  • Gurney Plaza - 8 min drive

Getting around

  • Penang Sentral - 44 min drive
  • Penang (PEN-Penang Intl.) - 20 min drive

About this property

Jazz Hotel Penang

3.5-star family-friendly hotel
You can look forward to a corner/local shop, a coffee shop/cafe and dry cleaning/laundry services at Jazz Hotel Penang. The on-site restaurant, Jazz Feast, features international cuisine. Free in-room WiFi is available to all guests, along with a bar and a fitness centre.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Cooked-to-order breakfast (surcharge), self-parking (surcharge) and a banquet hall
  • A reception hall, a lift and smoke-free property
  • Wedding services, luggage storage and 3 meeting rooms
  • Guest reviews speak highly of the first-rate property condition and location
Room features
All 219 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as Laptop workspace and air conditioning.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, deep-soaking baths and bidets
  • 49-inch Smart TVs with digital channels
  • Free tea bags/instant coffee, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 10 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AMโ€“10:00 AM: MYR 50 for adults and MYR 28 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Jazz Feast
  • Kitano @ Jazz
  • String and Sax

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Business services

  • Business centre
  • Meeting rooms - 3

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch smart TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 110 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: MYR 50 for adults and MYR 28 for children (approximately)
  • Self-parking fee: MYR 10 per day
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 110 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Jazz Hotel Penang Tanjung Bungah
Jazz Penang
Jazz Hotel Penang George Town
Jazz Penang George Town
Jazz Hotel Penang Hotel
Jazz Hotel Penang George Town
Jazz Hotel Penang Hotel George Town

Frequently asked questions

Does Jazz Hotel Penang have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Jazz Hotel Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Jazz Hotel Penang?

Self-parking is available for MYR 10 per day.

What time is check-in at Jazz Hotel Penang?

Check-in is from 3:00 PM - midnight. After-hours check-in is not available.

What time is check-out at Jazz Hotel Penang?

Checkout is at noon. Late checkout is available for a fee.

Where is Jazz Hotel Penang located?

This family-friendly George Town hotel is within a 15-minute walk of Straits Quay Mall and Penang Avatar Secret Garden. Tanjung Bungah Beach and Gurney Plaza are also within 2 miles (3 km).

Can I cancel my reservation for free at Jazz Hotel Penang and receive a full refund?

Yes, Jazz Hotel Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Jazz Hotel Penang cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 56 out of 96 reviews
5 - Excellent 58%
Rating 4 - Good. 29 out of 96 reviews
4 - Good 30%
Rating 3 - Okay. 10 out of 96 reviews
3 - Okay 10%
Rating 2 - Poor. 0 out of 96 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 96 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Verified traveller
Stayed 6 nights in Mar 2020

3/5 Okay

IAN
Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Returning Guests Not given Due Recognition
We are Returning Guests and return on an almost monthly basis. My Wife was really upset when we were not given our usual room, but instead were given a room facing a block of flats (Therefore Compromising our Privacy) even though I had paid for a Suite Room. We had had a bad experience at such a room, so my wife was pretty unhappy! The Duty Manager then acted like he was doing us the biggest favour hen he gave us a same type of room we usually paid for, but charged us MYR 100 per night. Shameful treatment for returning guests! I was also denied a later checkout and they wanted to charge me again for this, so I just checked out at 9 30 a.m.instead of the requested 2 p/m/ which caused me and my Wife much Inconvenience. Not so happy with them this time...
Stayed 6 nights in Feb 2020

4/5 Good

Verified traveller
Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Jazz hotel is spacious and it's fairly new! It comes w bathtub! However, tbe location wasn't fantastic as it require 15mim drive to Georgetown and there's nothing nearby except for a super old mall just opposite. Jazz hotel itself has pharmacy and happy mart which makes things convenient for us to get our necessities. Housekeeping wasn't with standard. Some days they change towel for you, some days they don't. They don't even replace toilet rolls! We have to ask for it.
Stayed 3 nights in Feb 2020

1/5 Terrible

Verified traveller
Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2020

4/5 Good

Verified traveller
Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD AND ENJOY WE WILL BACK AGAIN , GOOD GOOD GOOD
Stayed 3 nights in Jan 2020

4/5 Good

Mustafa
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ,clean and comfortable, No wide variety of food.
Stayed 4 nights in Jan 2020

5/5 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is new, clean, simple. Convenient to supermarket tesco. Foods not fresh, a few of us had diarrhea. Swimming pool water needs regular cleaning. My body itch after the swim. overall is good and only it is away from town.
Stayed 2 nights in Jan 2020

5/5 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking for hotel guests in first few floor
Stayed 2 nights in Dec 2019

5/5 Excellent

Verified traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/5 Good

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are friendly and good service. ๐Ÿ‘ However, the phone in the room is not functioning and I canโ€™t make call to the receptions or housekeeping when I need something. Also, hotel should provide more tv programmes / channels for us to staying in the hotel for few nights.
Stayed 2 nights in Jan 2020