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Hard Rock Hotel Penang

Photo gallery for Hard Rock Hotel Penang

Primary image
On the beach, white sand, beach cabanas, sun-loungers
Outdoor pool
Waterslide
Outdoor pool

Overview of Hard Rock Hotel Penang

Hard Rock Hotel Penang

5.0 star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Batu Ferringhi Beach, George Town, Penang, 11100

Explore the area

  • Popular LocationPenang City Hall34 min drive
  • Popular LocationKOMTAR36 min drive
  • Popular LocationQueensbay Mall50 min drive
  • AirportPenang (PEN-Penang Intl.)59 min drive

Choose dates to view prices

About this area

George Town

Located in George Town, Hard Rock Hotel Penang is on the beach. Penang Hill and Muka Head Lighthouse are local landmarks, and some of the area's attractions include Penang Cultural Center and ESCAPE Adventureplay. Travelling with kids? Consider PKSA Penang Water Sports Centre, or check out an event or a game at City Stadium. Take the opportunity to explore the area for outdoor excitement like mountain biking.

What's nearby

  • Ferringgi Beach - 1 min walk
  • Tropical Spice Garden - 14 min walk
  • Penang City Hall - 34 min drive
  • KOMTAR - 36 min drive
  • Queensbay Mall - 50 min drive

Getting around

  • Penang Sentral - 61 min drive
  • Penang (PEN-Penang Intl.) - 59 min drive

About this property

Hard Rock Hotel Penang

Beach spa retreat, walking distance from Ferringgi Beach
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Penang's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Hard Rock Hotel Penang offers 250 air-conditioned accommodations with DVD players and minibars. 50-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A health club and a complimentary water park are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages spoken

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–11 AM: MYR 56 for adults and MYR 28 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Starz Diner
  • Pizzeria
  • Hard Rock Cafe Penang

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Reflexology
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • DVD player
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older
For more details, please contact the property using the information on the booking confirmation
Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.
Due to COVID-19, guests must provide proof of Low-Risk, No Symptom Status on their MySejahtera mobile app to access the property's public areas, including the restaurant, retail outlets, spa, and fitness facility.

Renovations and closures

The property will be renovating from 4 April 2022 to 30 April 2022 (completion date subject to change). The following areas are affected:
  • Water park

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 56 for adults and MYR 28 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's Kids Club is open only to children ages 4-12 years old.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hard Rock Hotel Penang
Hard Rock Hotel Penang George Town
Penang Hard Rock Hotel
Hard Rock Penang George Town
Hard Rock Hotel Penang Batu Ferringhi
Hard Rock Hotel Penang Resort
Hard Rock Hotel Penang George Town
Hard Rock Hotel Penang Resort George Town

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 471 out of 996 reviews
5 - Excellent 47%
Rating 4 - Good. 395 out of 996 reviews
4 - Good 40%
Rating 3 - Okay. 91 out of 996 reviews
3 - Okay 9%
Rating 2 - Poor. 21 out of 996 reviews
2 - Poor 2%
Rating 1 - Terrible. 18 out of 996 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Travelled with partner
Disliked: Cleanliness, staff & service
Overall need to improve in condition of rating.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel overlooking the sea, all rooms face the sea. Staff are very friendly and helpful.
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast is great, the environment is best
Stayed 1 night in Apr 2022

3/5 Okay

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Booked 3 rooms in March 2022 and the check-in process took longer than usual with queue more than 30 minutes. Although virtual queue was given but the waiting time is unpleasantly long. Upgraded from Mountain View to Pool view for one of my room and Pool view to Seaview room. Since we were allocated to 2nd and 3rd floor and we could not really see the "sea" view and one of the "pool" view room is blocked. Would advise to check with the staff before confirming the room. Some rooms with bathtub and some rooms without. The design of water faucet is extremely unfriendly to use especially to set the correct temperature. Hot water and cold water are separated and the hot water faucet is extremely tight. The towels are wrapped in plastic bags and the hotel room is clean. There are free live channels including sports channel and free movies in the room. My bedlinen has several holes in it. Breakfast was OK.
Stayed 1 night in Mar 2022

5/5 Excellent

Stayed 1 night in Mar 2022