Hotel Ascott di Serdang

"nice"

"Great hotel with great location "

"Perfect place to stay, very convenient and very cosy, friendly staff"

"The hotel is new and clean, the room is big, and the reception staff were friendly and helpful during check-in. A good place to stay if you’re in KL for business."

"Lifts are very slow. I have waited more than 20 mins for a lift to come on my floor. This is embarrassingly slow. The first time I experienced this in my hotel stays in the world. Pool side was full and also had to take food on the floor like a beggar while paying for a hotel. "

"Friendly and service at it best as usual. Searching for available car park lot can take a bit of time, but this is kind of normal for Kuala Lumpur isn’t it. Overage high recommending this hotel to everyone visiting KL. "

"Plenty of food at door steps. Now they have shuttle for work and shopping. "

"1. Loved the room & the view 2. I had requested a smoking room in my reservations & even sent a message to remind. I received an email back saying allocation is based on availability. But during check-in I was informed that the whole hotel is non-smoking. Would be good if I was informed of this prior so I can manage expectations. "

"I recently stayed at M Resort Hotel in PJ and, unfortunately, my experience was far from what I expected from a 5-star establishment. Upon arrival, the check-in process was extremely disappointing—I had to queue for 45 minutes, only to be informed that my room was not ready. This level of service is unacceptable for a hotel of this caliber. Additionally, the breakfast experience left much to be desired. Guests were required to queue again, which further added to the frustration of the stay. There were no positive aspects that stood out during my time at the hotel, making the overall experience quite negative. Given these issues, I would rate my stay as 1 star. I hope the management takes these concerns seriously and works on improving their service to meet the expectations of their guests."