Riviera Maya Spa Hotels

"Kids club is the best! "

"Los baños están sucios "

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"The resort was decent , not near as good of food as we have had at others and they must water down their alcohol due to when you watch them make your drink they put lots in but the drinks are not strong and not the best tasting. Honestly it was fun but I guess you get what you pay for it was much more affordable than some we have been to in the past but the trade of is the food and the drinks were not near as good. "

"No beach to walk or ocean to swim in. The staff tells you everything you want hear and then they don’t do anything thing they said they would do. Paid for “VIP” and definitely was not shown that. Also!! The Big one they told me on 2 different days that we did not pay. I had to argue with them for about an hour even with proof. It took a second manager to settle it and then when we checked out they said we did not pay again. Also, they told me they might not our driver I to pick us up, that we would have to walk to the road. Lucky for us they let him in. "

"Towels in the room are old and scratchy. Place shows lots of wear and tear. Dining room is kind of dark and noisy at Tulum. Much prefer the dining room at Coba and Akumal. Shows were not very good. The sound was loud and muffled. Liquor was low grade and drinks were terrible tasting. Tried several mixed drinks but same awful taste. The only thing that was fine was the beer. Beach at Tulum is very narrow, so no seating on the beach and no playing in the sand for the kids. Next time I would stay at Akumal: better liquor, nice beach with seating, small quiet cove for kids to play in the water, shallow snorkeling and playing in the sand. "

"Everything was great"

"Holiday stay at family select level with swim out and then moved to beachfront swim out. Enjoyed both rooms. The rooms were spacious and provided many amenities l’occitane toiletries, clothing steamer, hair dryer. There were ample areas for seating at the beach and pool area. Kiyoshi and Luis were out butlers and were very accommodating- we very much enjoyed them and found this service helpful. There were many covered walkways and signs to help with directions to each area. Reservations were accommodated with butler assistance but still hard to come by and we were not able to access the restaurants we wanted for our stay. The buffets are all the same food and overall found the food to be mediocre along with drink quality even with premium beverage level. With older kids there were not activities during the day but younger kids are very catered to. We did enjoy the wildlife around the resort daily and the pizza stop which has amazing pizza. All pizza is not created equally room service pizza and the other private areas had a pizza that was not great. It’s unfortunate that the pizza offered at white sands is not extended through all areas. Overall the resorts is beautiful with amenities and for families with smaller children is great."

" Hotel was old bathroom had mold "