Quintana Roo Hotels with Spa

"My husband and I enjoyed our stay at this property. The staff members were so friendly and attentive. Our room, pools, beach, and congregation areas were very clean. We enjoyed all our meals as the food was delicious!! They had selections for snacks, buffet breakfast, buffet lunch, and fancy dinners as well as a variety of beverages. We’d love to go back!"

"Love this place"

"The staff were very good at being accommodating. "

"Second time here and will be back "

"Great staff! Good service! "

"The bus stop was right in front of the hotel .where it started and went all the way up the Hotel zone and had connections to go into central Cancun in the original city. Made stops at a Soriano Market where snacks and anything you could need was available with a great selection."

"Food was excellent in Royal. Poolside drink service was good too but not consistent everyday. Room service was very enjoyable despite order getting mixed up once or twice. Comfy beds and loved the ocean view with daybeds right in front of our room. Housekeeping was great. One of them helped us report phone and internet not working and also gave us chocolates. She gave us what she could but we wanted more. Very friendly staff. Did not have an issue with any of the staff. Some staff are nicer or more pleasant than others but all were good. Two minor in room issues fixed immediately."

"Our stay at Excellence was amazing!! Everything was wonderful and highly recommend!!"

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