2 outdoor pools, pool umbrellas, pool loungers

Reviews of Infinity8 Bali

4 out of 5
Infinity8 Bali
Jl. ByPass Ngurah Rai no. 88A, Jimbaran, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 161 reviews" "
Rating 8 - Good. 55 out of 161 reviews" "
Rating 6 - Okay. 24 out of 161 reviews" "
Rating 4 - Poor. 11 out of 161 reviews" "
Rating 2 - Terrible. 7 out of 161 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Graciella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITS recommended
Stayed 7 nights in Apr 2024

4/10 Poor

Sofia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nothing like the photos, it looks old and not well maintained. Even though is a cheap option I felt a little deceived from the photos. Kuta is not the nicest place in general too.
Stayed 1 night in Apr 2024
Response from Ardila Shobana on 30 Apr 2024
Dear Ms. Sofia,First of all, allow me to say thank you for giving us a review during your stay at Infinity8 Bali.We would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your sharing and concerns and it is our hope that you will give us the opportunity to serve you in the near future better.If you have any others feedback please do not hesitate to contact us through email.With best wishes,

6/10 Okay

Ayush

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were clean but needed maintenance. The bathroom and toilets had some issues. Asked for hand towels, were told they do not provide it. We paid similar price at Ubud, and it was way lot better with more services. Location isn't very convenient. Not much eatery in walking distance. The staffs were very friendly and helpful though.
Stayed 3 nights in Apr 2024
Response from Ardila Shobana on 17 Apr 2024
Dear Mr/s. Ayush,Thank you for choosing Infinity8 Bali to stay and for your feedback. Your reviews are always valued and acknowledged by all of our team members! We appreciate your sharing and concerns and it is our hope that you will give us the opportunity to better serve you in the near future. It is a pleasure to announce that we are provide free shuttle service to Tropical Temptation Beach Club that is available every day.If you have any other feedback please do not hesitate to contact us through email.We look forward to welcoming you back in the near future under better circumstances!With best wishes,

4/10 Poor

Boris, CHICAGO

Stayed 3 nights in Feb 2024
Response from Ardila Shobana on 22 Mar 2024
Dear Mr. Boris,First of all, we would like to thank you for choosing Infinity8 Bali as your accommodation during your stay in Bali, and thank you for your detailed review of your experience during your stay.We sincerely apologize for any inconvenience you may have experienced during your stay with us.We hope that you will give us another chance to serve you in the future.Sincerely,

10/10 Excellent

Robert, Victoria

Stayed 14 nights in Dec 2023
Response from Ardila Shobana on 12 Jan 2024
Dear Mr. Robert,Many thanks for your great review. We are thrilled your stay with us was perfect. It is very important for us to know that our guests feel comfortable.Thank you for choosing Infinity8 Bali for your accommodation and hope to see you again soon.Warm regards,

4/10 Poor

Govindaraju

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ardila Shobana on 29 Nov 2023
Dear Mr/s. Govindaraju,First of all, allow me to say thank you for giving us review during your stay at Infinity8 Bali.We would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. If you have any other feedback please do not hesitate to contact us through email.We look forward to welcoming you back in the near future under better circumstances.With best wishes

10/10 Excellent

Rohan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very accommodating!
Stayed 5 nights in Nov 2023
Response from Ardila Shobana on 24 Nov 2023
Dear Mr. Rohan,Many thanks for your great review. We are thrilled your stay with us was perfect. It is very important for us to know that our guests feel comfortable.Thank you for choosing Infinity8 Bali for your accommodation and hope to see you again soon.Warm regards,

10/10 Excellent

Rohan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were the best, went over and above and very accommodating!
Stayed 7 nights in Nov 2023
Response from Ardila Shobana on 20 Nov 2023
Dear Mr. Rohan,Thank you for visiting our hotel and your review is very much appreciated. We always put ourselves in guest's needs and think about how to improve all the time to meet guest's expectations.We look forward to welcoming you back in the near future under better circumstances!Thank you and have a good dayWarm regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and welcoming hotel is a bit old but they did clean very well. The buffet is delicious overall our stay was Great! Thank you
Response from Ardila Shobana on 15 Nov 2023
Dear Ms. Maria,Thank you for your rating and thank you for being our guest and for sharing your positive experience of our hotel with other readers. We are happy to welcome you back to stay at Infinity8 Bali.Warm regards,

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ardila Shobana on 19 Oct 2023
Dear Ms. Tracy,Many thanks for your great review. We are thrilled your stay with us was perfect. It is very important for us to know that our guests feel comfortable.We very much look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and provides lots of kind of food for the breakfast. Super valuable on money.
Stayed 2 nights in Sep 2023
Response from Ardila Shobana on 4 Oct 2023
Dear Ms. Nina,Many thanks for your great review. We are thrilled your stay with us was perfect. It is very important for us to know that our guests feel comfortable.Thank you for choosing Infinity8 Bali for your accommodation and hope to see you again soon.

2/10 Terrible

Gulvinder Singh, Selangor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a decent place to stay if you're looking for a short stay. Clean property, they have limited underground parking. As for the breakfast wish they had more choices. Overall our stay was pleasant.
Stayed 1 night in Aug 2023
Response from Ardila on 28 Aug 2023
Dear Gulvinder Singh,Thank you for taking the time to leave such a great review. I am pleased to know that you have had an amazing experience during your stay.We look forward to welcome you back in the near future under better circumstances!Thank you & have a good day.Warm regards,Ardila ShobanaMarketing Communications Executive

6/10 Okay

Melany, Oak harbor

Liked: Staff & service
Room wasn’t as clean specially the floor, bathroom area had mold. My room didn’t any have toiletries , just very basic. Staff was helpful and attentive. Restaurant food was delicious. It’s close to Garuda Wisnu Cultural park which is a plus.
Stayed 4 nights in Jul 2023
Response from Ardila on 18 Aug 2023
Dear Ms. Melany,First of all, allow me to say thank you for giving us a review during your stay at Infinity8 Bali.We would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. We value your feedback and appreciate your patience and understanding. It is our sincere hope that you will give us another opportunity to provide you with exceptional service.Thank you again for your review and we look forward to the opportunity to welcome you back to Infinity8 Bali in the near future.Warm regards,

6/10 Okay

Neha

Travelled with partner
Liked: Cleanliness
Location is good but nothing to do much around. You'd either need a scooter or a ride to explore things around. When asked for better view room well in advance as we were there for our anniversary, we got a 5th floor but facing to the hotel floors. Hence natural light was barely getting in. Other lighting in the room was not great either. They call it a superior room, but it's really an inferior. Not so big and bedding is average. When booked via expedia, a welcome drink was offered which we never received. When asked the staff about it, they had no idea about it. Roof top pool is great, around 1.4mtrs deep and has some great views of the ocean. Overall not so great, didn't feel like it's a 4 star except for the pool, and rooftop view.
Response from Rosa on 21 Jul 2023
Dear Mrs. Neha,Thank you for choosing Infinity8 Bali as preference during your stay in Bali. We are sorry for any inconvenience during your stay. We take guest feedback very seriously and this is become our tools to improve our services and facilities.If you have any others feedback please do not hesitate to contact us through email.We look forward to welcome you back in the near future under better circumstances!Best regards,The Management

8/10 Good

Devin

Travelled with group
Liked: Cleanliness, staff & service
Stayed here a night because it was close to the airport! Clean and had my laundry done in a day.
Stayed 2 nights in Jun 2023
Response from Gladys on 10 Jul 2023
Dear Mr/s. Devin,Thank you for taking the time to leave such a great review. I am pleased to know that you have had an amazing experience during your stay.We look forward to welcome you back in the near future under better circumstances!Best regards,The Management

8/10 Good

Fredy

Liked: Staff & service, property conditions & facilities
The staff shows the best disposition for customer service. Would be nice if the hotel arrange tour package to touristic places all include, and trips for shopping.
Stayed 5 nights in Jun 2023
Response from Gladys on 19 Jun 2023
Dear Mr. Freddy,Thank you for taking the time to leave such a great review. I am pleased to know that you have had an amazing experience during your stay.We do have Tour Desk at the lobby area that will help guest needs related to transportations, tour and adventure activity.We look forward to welcome you back in the near future under better circumstances!Best regards,Gladys Monica SolangMarketing Communications Manager

10/10 Excellent

philip

Stayed 1 night in Feb 2023
Response from Gladys on 17 Feb 2023
Dear Mr. Philip,Thank you for leave such a great review. I am pleased to know that you have had a great experience during your stay.We look forward to welcome you back in the near future under better circumstances!Sincerely,Gladys Monica SolangMarketing Communication Manager

8/10 Good

Andrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is ok, all amenities are good. I really like the gym facilities, it’s quiet complete and spacious. Property area not really many places to explore, but near to the airport.
Response from Gladys on 20 Dec 2022
Dear Mr/s. Andrian,Thank you for leave such a great review during these challenging times. I am pleased to know that you have had an amazing experience during your stay.We look forward to welcome you back in the near future under better circumstances!Sincerely,Gladys Monica SolangMarketing Communication Manager

6/10 Okay

shane

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. But too many mosquitoes
Nice hotel nice rooms but the lobby and the restraunt need air-conditioning on all the time not just for an hour or two a day. And the lobby and restaurant needs clearing of mosquitoes guests we're getting eaten alive.
Stayed 2 nights in Dec 2022
Response from Gladys on 20 Dec 2022
Dear Ms. Shane,Thank you for leave such a great review during these challenging times. I am pleased to know that you have had an amazing experience during your stay.We look forward to welcome you back in the near future under better circumstances!Sincerely,Gladys Monica SolangMarketing Communication Manager

8/10 Good

Osman

Liked: Cleanliness, staff & service
Lobby has lots of mosquito
Stayed 2 nights in Sep 2022

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room ac did not really work well making the overnight stay quite warm
Stayed 1 night in Mar 2020
Response from Muthia Azhari - Public Relations Manager on 23 Mar 2020
Dear Mr. Peter, Greetings from INFINITY8 BALI, the Infinite Home for Infinite Pleasure! Thank you for your time to share your experience during your stay at INFINITY8 BALI! It is our pleasure to have you during your holiday in Bali. We do apologize for your inconvenience during your stay, especially about the room ambiance. We value all of your comments to improve our facilities and services, as we aim to make sure you and all of our guests meet their expectations when staying at INFINITY8 BALI!. Once again thank you so much for staying with us, we hope that you will afford us the opportunity to regain your trust in the duration of your stay, thank you and have a great day ahead!

10/10 Excellent

Ivan, England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design of the hotel,beautiful spaces,lovely staff always ready to help,they try their best to satisfy the customers,good food i would stay there again.
Stayed 8 nights in Mar 2020
Response from Muthia Azhari - Public Relations Manager on 23 Mar 2020
Dear Mr. Ivan, Greetings from INFINITY8 BALI, the Infinite Home for Infinite Pleasure! Thank you for your time to share your experience during your stay at INFINITY8 BALI. It is our pleasure to have you during your holiday in Bali and we are so glad that you enjoy our service and facilities during the stay with us. Once again thank you so much to stay with us, we are looking forward to welcoming you back again in the near future.

8/10 Good

Verified traveller

Stayed 7 nights in Feb 2020
Response from Muthia Azhari - Public Relations Manager on 23 Mar 2020
Dear Sir/Madam, Greetings from INFINITY8 BALI, the Infinite Home for Infinite Pleasure! Thank you for your time to share your experience during your stay at INFINITY8 BALI. It is our pleasure to have you during your holiday in Bali and we are so glad that you enjoy our service and facilities during the stay with us. Once again thank you so much to stay with us, we are looking forward to welcoming you back again in the near future.

10/10 Excellent

Barun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for providing us a great hospitality during our Bali visit. Special thanks to Yonie who gave us treatment like home and he was always one miles ahead to fulfill our desire. Thanks to Eva and Rayah for your kindness.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff are very nice and friendly !however, the toilet and shower room and the basin looks very dirty honestly.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness
Algae in the swimming pool and poor customer service when asking to change a bad smelling room
Stayed 3 nights in Jan 2020

8/10 Good

Julio, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel presents well, any issues with our room needs were attended to quickly. They coped well with the meds of our family as well as large tours. The rooftop pool was positioned for privacy and had a separate area for children.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities within the hotel and friendly stagg
Stayed 4 nights in Oct 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time and will go back.
Only a short stay and did not get to use all the facilities, but great location and very helpful and friendly staff. Will stay there again.
Stayed 2 nights in Oct 2019

8/10 Good

Roel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its an amazing hotel with good condition, services are good, breakfast is excellent but the wifi is very poor
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very varied breakfast, but of low quality for the items I tasted. Free 2-way shuttle to 3 main destinations in the area. Room with windows to the hotel lobby (!), so it got all the noise in there. It didn't ventilate and got a stale and moist air from the bathroom facolities. The sink was in the room, the shower communicated to the room and the toilet (glass!) door didn't fully close. Very poor cleaning: the toilet was covered in yellowish scale and the sink top was dirty and stained. The sheets were stained, the towels were gray instead of white. No rooms soundproofing, while there were many rooms, with noisy group guests even at night. Got woken up many times, even with earplugs. Located in a high traffic area and in a rather unpleasant neighbourhood. The rooftop pools give to a slumps area in the back. The price for the airport shutle was 4 times higher than Gojek's (the local Uber). I couldn't wait for my two-night stay to be over.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place and friendly staff. Beautiful breakfast I will like to stay again.
Stayed 5 nights in Sep 2019

10/10 Excellent

Hemaytul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service and stuff are very good behavior.
Stayed 3 nights in Aug 2019

8/10 Good

Praxedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome vacay
Had a great time
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. Good location. Close to shopping.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Breakfast included was a selling point but we arrived for breakfast at 8.30am and there was barely any hot food left and no more was coming out. We were told buffet until 10.30. Also no clean bowls for cereal or forks or juice glasses. Staff at buffet were not interested in any of these issues. Staff overall in hotel were friendly though. Neat and clean but very slow service.
Stayed 3 nights in Aug 2019

4/10 Poor

Ivan

Disliked: Cleanliness, room comfort
Disappointed
They charged me more than marriott, more then local price. But I'm gold member in hotels.com. Small and not clean room. Disappointed!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, was a nice play to stay. However, it is a little further from places to visit.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good staying for a week. Staff excellent and friendly. We loved it . Many thanks to all staff especially Andi.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Short Stay In Bali
The staff was very welcoming and nice. No issues with customer service. Please be forewarned that there is no separation for the bathroom as you would normally find in a house or hotel. It's just a sliding door to the toilet and a door to the shower. The beds were hard as in no bounce at all, similar to a beds box spring. If you can get past the bed and bathroom this is a decent hotel. I enjoyed my stay. The breakfast buffet was good.
Stayed 3 nights in Jul 2019

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Rooms were clean and tidy. The pool was beautiful, however very cold. There is plenty of choices for breakfast including fresh cooked eggs. Overall we enjoyed our stay.
Stayed 9 nights in Jun 2019

6/10 Okay

Tess

Liked: Cleanliness, property conditions & facilities
Star quality stops at the pool
Infinity pools and sunset view are amazing. The hotel is very strangely designed with the rooms all built around the main lobby, meaning the noise levels in the morning aren't ideal. We were put in a box room with no natural light (supposedly their deluxe offering) – not what you expect from a 4* hotel. They were fully booked the first night but did thankfully move us to a room with a slightly better room with a window when we complained. Drinks are very overpriced, service was mixed, and the hotel is next to a main road so it's not a very picturesque location to step out onto. The buffet breakfast selection was fantastic and our only complaint would be it takes over ten minutes to get your order at the 'eggstation'. Bed very comfy and shower great so a bit of a mixed bag! It's not a terrible place to stay; it's just not as good as other 4* hotels in Bali.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The roof top pool was the only good thing about this hotel
Stayed 8 nights in May 2019

2/10 Terrible

Paul

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Very disappointing
Meet and greet was dreadful. We had stamped letters from immigration office, as they keep your passport when extending your visa, this was not sufficient for reception, thankfully I had a photo on my phone of my passport. First room, the safe did not work, sat there for over an hour whilst the maintenance man tried to fix it and gave up. Went back to reception and had to ask for another room ( we have a lot of valuables), the safe worked in this one but the AC didn’t so we just got on with it. By the time we got away from the room we were told areas such as the swimming pool had just closed, so we went for a drink and ordered food only to be told they had sold out of our menu choice so we didn’t bother. Breakfast was also a disaster which they blamed on the Chinese staying there, tables full of waste food and very little left to eat or a clean table to sit at. On checking out we were told to wait while they checked the room for damage and that was the last straw, so I then told them what I thought of the service and the hotel amenities, they were extremely apologetic and stated that they have to check the rooms as theft and damage happen regularly and again blamed the Chinese. This hotel caters mainly to the Chinese and that includes breakfast choice/ menus and music. The hotel from the exterior looks wonderful, however, there is an old English saying that comes to mind for this place “its all fur coat no knickers”.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Breakfast was awesome and staff lovely. Would definitely stay here again
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and staff are very accommodating. Breakfast buffet was a variety of food selection. They offer shuttle service to some of rhe tour sites and business markets. Very recommended hotel to stay at.
Stayed 6 nights in Apr 2019

8/10 Good

v

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel clean rooms and friendly staff
Good size new rooms and comfortable beds , However Some live music noise around 7am on weekend which would wake you up!
Stayed 6 nights in Apr 2019