Hotel dengan Bar di Hayes

"I was disappointed with my experience. I had just completed payment when I realized my flight had changed and I could leave that same day. I immediately contacted the hotel to explain the situation, but they refused to provide any refund, strictly citing their cancellation policy without showing any flexibility or empathy for the circumstances. Additionally, the hotel was uncomfortably hot, and although the room was advertised as having air conditioning, the unit was not working. While I...

"Clean room and great staff"

"The location was great! We were able to get from the airport to our hotel using public transportation which was a big thing for us. The rooms were clean and spacious. Staff incredibly welcoming and helpful. Made the experience 10/10. Breakfast was good. I’m not much of a picky eater, but it tasted a bit different than what I’m familiar with. Still good. Would definitely come again given the chance."

"Found someone's retainers in room really dated and air con didn't work"

"This hotel is outstanding. Wonderful, helpful staff. Thoughtful amentities (like worldwide adapters in the hotel rooms). Upscale, with a luxurious spa and indoor pool. Excellent location close to sights (London Eye and Big Ben) and many restaurants. Delicious full breakfast and a very nice hotel bar. Was sad to leave and already planning our return!"

"The location is excellent, right on the Thames. Has several bars and restaurants along the river that are fun"