Hotel dengan Kolam Renang di Hayes

"Very helpful stuff, good location, but our room was way to small for 3 people."

"I was disappointed to find that there were no water or amenities refills on my last day. As these are basic expectations for any hotel stay, I was surprised that they weren’t provided. I hope this can be addressed for future guests. This keeps the feedback clear and constructive! Frankly, this will be my last visit to Novotel."

"Sewer smell from the shower drain. Never stopped during our 5 days stay."

"The fire alarm went off twice during my stay, I stayed here last year and had to evacuate the building twice due to the alarm going off in the middle of the night. No one seemed To have a answer as to why this kept happening."

"Room was clean but maybe needed a bit of renovation. Hotel is great with some great views across London. Staff helpful. Food in the restaurant pretty good also."

"Georgina has been very helpful over the phone, when I said I wanted to request for early check in and Irene also helped us get a room quickly. It was very welcoming."

"Stayed at this hotel for 2 nights, we were a family of 4 in one room. Only 3 towels provided both days inspite of informing the desk. No bottles of water, they expect me to have my own bottle to fill at a tap on the landing. Lastly I was charged £50 service charge. I was not told about this when I checked in. They take a £250 holding deposit and on check out I was just told £50 service charge would be deducted. Terrible for a 5 star hotel."