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"Room was always kept and made up. Housekeeping staff were very courteous and friendly. Front desk staff were helpful in finding venues of interest and professional."

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"Very friendly staff. In room onsen was amazing. Felt it was pricey for the location of the hotel. Shuttle service was very convenient! "

"The Air conditioner was not working and I spent a significant portion of the time working with the staff to get it fixed. They were unable to fix it and had to provide some extra portable coolers to address this situation. Also, not vegetarian friendly dinner or buffet."

"Excellent stay. Excellent service. A1"

"Staff was friendly and polite"

"Excellent view to Mt Fuji, location is amazing. Very close to the Yamanakako lake. 👍"

"Breakfast was a fixed menu every day. That became boring. We had to leave at 6:30 am and asked for a packed breakfast, but the hotel refused to accommodate us. Hotels all over the world do accommodate withy early check-outs. One day, we were the first to be seated for breakfast, but people who arrived much later were served before us! Very discriminatory. I had to complain 3 times."

"Great helpful staff."