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Reviews of The Acacia Retreat

3 out of 5
The Acacia Retreat
Lot 3579 & 3580 Lebuhraya Karak E8, (LPT) Km 70, Bentong, Pahang

Reviews

6.8
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

derek

Disliked: Staff & service, property conditions & facilities
Refund issues
i went over there on Raya holiday, on 16th June. upon arriving when i try to check in, found out the room was booked, and was not reflected on Expedia, hence my booking was forced to cancel, although they offer another room which is smaller, but with an extra bed .however i have 3 adults and 1 pregnant woman with me. thus i requested cancel of the room. the Manager also agreed to refund to me in full. I am not sure if this is whose fault but until today about 3 weeks. i still have not yet to receive my refund.
Stayed 1 night in Jun 2018

8/10 Good

Mei Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
overall not bad. but location low coverage for mobile phone.
Stayed 1 night in Jul 2017

10/10 Excellent

wee peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant and relax stay near Bentong
We are quite surprise with the hotel overall ambiance and landscape is nicely done. It was a pleasant stay! We like the wood shelter.
Stayed 1 night in Jun 2017

8/10 Good

Isabell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gems
No price list for the recreation activities such as A TV, cycling.....whether it will mark up by the staff as they like? The pond is a bit smelly but we satisfy for the overall stayed. Clean big room with balcony, comfort bed , nice natural environment with fresh air, unique bathroom sink, every hotel room have very nice decor..... Staff need to improve theirs English language.....they only understand bahasa Malaysia.....
Stayed 1 night in May 2017

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from busy cities
Very nice, affordable, pleasant and quiet place just away from the highway. The room was big, with a large and comfortable bed. Wooden houses and bungalows and superb wooden furniture. Only cold water in the bathroom but who cares when it's so hot outside? Dinner was great with local dishes expertly cooked.

4/10 Poor

Azni, KL, Malaysia

Disliked: Property conditions & facilities
Frustrating
This was my 3rd trip to this place unfortunately we are not able to stay at da place dat we hv booked n paid for due to electricity prob. Although we were given different type of rooms (wood shack) im still not happy cos it is a family gathering n the mansions that we hv chosen is much better cos everybody could room in together n it is nearer to da pool. Pool is also not clean. Also our fishing bait that we left overnight at da balcony got stolen.. security is not good n hotel mgt doesnt seems to care much or compensate us.

8/10 Good

M, Malaysia

Liked: Staff & service
vey natural environment hotel
A very great place to escape the city. Overall was just nice, worst part is the kitchen side, taste was great . prepare time is super worst ! 3 dishes have to b wait for over an hour. Give a big thumb up to all de staff, they is very helpful and friendly.
Response from Epul on 19 Mar 2017
Thank you for your comment. We will address this matter into consideration. We do hope that you will continue to support us in the future.

4/10 Poor

Hiew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay in a hotel
Acacia is not ready to accept guests. First, the ponds surrounding the rooms were filled with a disgusting layer of pollutant which looked like oil, the water was stagnant and the colour was scary. Secondly, the room was dusty at all the edges and corners. Thirdly, there was no hot water from the shower. Next, the restaurant was totally unprepared to receive guests. They couldn't even provide simple bread, the waiter couldn't understand what a fried egg is, he brought us omelette. Seemed there was nothing in the kitchen, he asked if we could have fried rice for breakfast! Terrible! Terrible! Terrible! This hotel should either buck up or not operate at all. They do have a nice place, such a pity they can't manage.

8/10 Good

Bo Møller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cosy, good service in the middle of nowhere
Extremely good service. Quality buildings in the middle of no where. Restaurant prices slightly above average and the food was average. Again service very good. Nearby motorway not as noisy as expected.
Response from General Manager on 2 Feb 2017
Greetings from The Acacia retreat, Thank you for choosing our resort as the venue of your stay, In the new future more activities and facilities will be offered to our guest. We do hope that you will staying with us again in the future. Looking forward to served you again, Thank you Operation Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It's a nice and cozy environment
Staff are friendly, breakfast is good. It would be nicer if they can do some cleaning to the pond.

6/10 Okay

aei, kuala lumpur

Liked: Room comfort
Bilik yang selesa
Masa cek in, lambat sebab tak ada line. Lepas tu kene tukar bilik dan tambah duit. Bilik selesa kecuali lantai bilik air yang sedikit berlumpur.
Stayed 1 night in Nov 2017

4/10 Poor

Bo Møller

Disliked: Staff & service, room comfort
Used to be good
Stayed at this hotel around a year ago - at that time the service was perfect. Sorry to say, now it is average. We booked dinner and ordered food a the next door Chinese restaurant at 13:30 hours for delivery to our room at 18:30 hours. At 19:30 hours I cancelled the dinner. Our room was big, but hardly any furniture inside.
Stayed 1 night in Oct 2017

6/10 Okay

manon, maleisie

Disliked: Staff & service
Good for one night
Close by highway is easy if you need a place to stay for one night. Restaurant is not ready yet to give you a welcome feeling
Stayed 1 night in Aug 2017

10/10 Excellent

Theresa, Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super zum Entspannen
Unser Hello-Kitty-Zimmer war sehr schön geräumig, liebevoll gestaltet und super ausgestattet. Mit einem tollen Balkon über dem See und einem wunderschön angelegten Pool direkt vor der Tür. Die ganze Anlage ist einfach perfekt um zu entspannen - sie liegt in der Nähe einer Straße (von der man nicht viel mitbekommt) und gut mit dem Auto zu erreichen ist. Allerdings war die Kommunikation mit den netten Mitarbeitern des Resorts etwas komplizierter, da nicht alle gut englisch sprechen und somit ein paar kleine Missverständnisse entstanden sind. Das Essen ist wirklich vorzüglich und wird von einem sehr guten Koch zubereitet. Traumhaftes Resort, schön gepflegt, neu und sauber gehalten doch leider etwas ab vom Schuss (man braucht ein Auto um wegzukommen).
Response from operation manager on 2 Feb 2017
Greeting from The Acacia Retreat, Thank you for choosing our resort as your venue of stay. We are looking forward to served you again in the future. Thank you

6/10 Okay

Boon Jang

Liked: Staff & service
大自然的酒店！
新！員工經驗少！
Response from General Manager on 2 Feb 2017
Greetings from The Acacia Retreat, Thank you for choosing our resort as your venue of stay, We hope so we can give and deliver a good service during your stay, if our service not really standard from what your exceptions, my apologizes on behalf from the Management and we will see and will take the serious action about this matter. Thank you and we hope you will coming again fro next visit. Thank You Reservation