Hotel Shangri-La Hotels and Resorts di Batu Ferringhi

"Nice rooms"

"The room utilities like fan or shower faucet under maintenance. Water temperature unstable and the sliding door to balcony seems half broken. Toiletries like body wash was empty upon checkin, nice view but the balcony chair and tables have visible stains have v"

"Very nice place. However, I suggest that the hotel install wider curtains to better block out sunlight."

"I had a disappointing experience at Millen Hotel. The check-in process took far longer than expected, and the front desk staff especially the Chinese girl seemed unfamiliar with the payment process, which caused delays. I hope the management can improve staff training and efficiency to provide a better experience for future guests. "

"Tidak sesuai kepada org tua,sebab tempat parking kurang memuaskan "

"Room is very clean, all the staff very helpful and friendly and the facilities are very nice and welcoming."

"This was my second time staying here, the first time was great because my room was upgraded which I do appreciate a lot, it was really huge but the aircond wasnt cold. Staff service was bad during my first stay though it was weekdays and not full house, but I came again because we love the hotel, their facilities and surroundings. My second stay was a lot better, we booked Premium Suite as we loved our first room so much but despite booking the same package, this room was much smaller but the water pressure was better and room is really cold which I really love & appreciate during hot weather. Staff service was so much better this time, staff service was fast eventhough full house during Merdeka public holidays. I really love my second stay compared to my first visit just because staff service was nicer, but a bit bummed as staff during our check in didnt informed us on Merdeka promo buffet dinner. He should be more informative and attentive. Breakfast was average, just as same like my first visit. But other than that everything was great, except room floor was dusty, and bits of food from previous customer was scattered around, and the bathroom rail curtain fell on my head which was terrible and well, painful. Therefore the clealiness was not up to par. Kana the janitor, was kind and friendly. Service from staff were great, but I hope they will be more informative in future. But I love this hotel. Thank you for the fruits & chocolates, they were yummy. Recommended! "

"Maybe i was late, but my breakfast experience was not good. Went down around 9.30, i had to queue before i got a seat. The food was so so. That's why I wondered why so many people eating there and took so long to leave"

"Clean room , fast check in & out process, friendly staff, the breakfast buffet caters various choice of food ( western, indian, chinese, malay cuisine ) "