Hotel berdekatan The Gardens Mall

"The Queen bed room , toilet is not working. My staff go to reception, they refused to change room and my staff stay in that room for 4 days. Bad service"

"I experienced multiple issues with my room and will not return to this hotel in future."

"Breakfast buffet is no longer the aloft i knew. 1.) all the staffs look busy but chit chatting. No one bothered to clear the tables from previous dinners. 2.) utensils given on my table was actually used utensils. 3.) the breakfast was only so so… "

"Clean "

"Friendly and good "

"The room is fine, if a bit basic, and noisy from the neighboring highway. For the price, this is expected. The real issues needing immediate attention: (1) In my 4-5 stays at Komune Living, there hasn't been a single time where I didn't wait 20-30 minutes in line to check in. Part of this is staffing: the check-in desk is always understaffed. But the root cause is the check-in process itself is inordinately slow. My check-in was fully routine, prepaid reservation, zero special issues or requests, and it still took 8-10 minutes for staff to check me in. Management needs to optimize procedures to fix this. Imagine arriving at 8pm and only reaching your room at 840pm! (2) The real dealbreaker is the wi-fi. This is the second visit in a row where the wi-fi has not worked most of the time for any of my devices. There are issues with connecting initially, staying connected, and even when fully connected, the internet goes in and out to the point that any online meeting is impossible. My previous visit was several months ago, and I stayed on a much different floor that time, so now it is clear that the problem exists throughout the building and has not been addressed in months. It appears that the network was not built for the number of devices now carried by travelers, and management is unwilling or unable to invest to modernize it. For a place that bills itself as a co-working and co-living space, this is totally unacceptable. I will not stay at Komune Living again."

"As a frequent traveller, I am compelled to provide an honest account of my recent stay. Unfortunately, the room condition was far below acceptable standards. The shower head was moldy and covered with grime, the hand basin had extremely low water pressure, and the toilet was unable to properly flush any of my excrete. These are basic hygiene and functionality issues that should never be present in a hotel of this standing. What is particularly disappointing is that a reassurance of a defect-free room was personally given by the Director of Operations, yet this was not delivered. While I am only a Blue Honors member, this should never be a reason to overlook fundamental guest expectations. I am a paying guest who has spent a significant number of nights at Hilton Kuala Lumpur, even without booking through the Honors app. Additionally, my first day was severely impacted, as I had to spend nearly an hour resolving these issues after an exhausting 13-hour long-haul flight. Nevertheless, I would like to sincerely commend your hidden heroes at the call center—Clift, Atikah, Ain, and Farahiya—for their exceptional care, professionalism, and patience in handling my concerns. Their efforts in calming a frustrating situation were truly appreciated. Kudos also to Hinuddin from the Housekeeping team on Level 25 for his attentiveness. While the service recovery efforts were notable, the initial experience should not have fallen short of basic standards."