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"Excellent all around services "

"Front desk was friendly and helpful. "

"The rooms very clean and comfortable the staff are kind and helpful Family friendly environment shops near by my son loved the water park overall an excellent experience I would go back again "

"Clean room"

"Perfect and super clean !!!! "

"Staff not very friendly. They said they have a strict NO PET POLICY. But Hotels.com shows they do have a pet lolicu and allow pets to stay. There were dogs all over the hotel. I had a service dog and cat. They wanted to charge me $100.00 for my cat to stay overnight, they reduced to $50, non refundable. They gave me a room were the door could be opened “without a key card. They sent a young friendly man to fix. I sat on bed over an hour waiting to be fixed. Once maintenance fixed and shut the door, it was jammed and wouldn’t open. I was stuck in room with grandson and my service dog. Maintenance finally broke it open and I was given another room. Maintenance was very friendly and obviously embarrassed by the situation. We missed a family gathering because of situation. I filed a complaint with Hotels.com, asked for refund because of inconvenience. It was denied by the hotel. Hotels.com stipend my account for inconvenience, which was nice. I have stayed at a lot of hotels across country. This hotel is by far the worst! TRAVELER BEWARE!"

"Amazing"

"Easy check in, great parking, near everything you want or need. The pool area and hot tub are a great area to relax after being at the parks all day. The room was clean and comfortable. The staff were great! Definitely the new spot to stay when I'm in Orlando. "

"We bought HHN tshirts & lanyards from the onsite Universal shop. The service was excellent. "