Hotel Dekat Tempat Pandang Jaguar Tulum

"The apartment was dirty and dusty. We were 3 people and didn’t get the 2 bedroom apartment because we wanted the one that had the private hot tub in the balcony which only had one bedroom and when we got in the place to be able to relax the hot tub was dirty and broken and I told them and they wouldn’t send anybody to come fix it. Also the dishes were dirty and the sink in the kitchen barely had water to wash dishes, the water in the shower was like salt water terrible, and no where to find...

"La mejor vista desde nuestra habitación número 6, muy amables, el lugar bien rústico pero limpio. Recomendable. Volveremos!"

"With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in -...

"Me encantó, regresaría! "

"Staff are terrible they don’t apologise or try to fix things when they go wrong. I had no water for the last night or my stay and no compensation was given or even offered. An animal broke into my room at night and stole my food no sanitisation was offered. Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard. Horrible experience but beautiful place. Save your money and book a reputable hotel. "

"Water temperature was very difficult to control. We had a burnt out bulb in one of the few lights in the room. Other than that, it was a great place to stay. The staff and food were both great. Parking was great and convenient."

"Super schöne Unterkunft!"

"The room was wonderful and cleaned very well daily. The staff was very helpful and the property was beautiful. There was a lot of sargassum on the beach which they occasionally cleaned but that is nature."

"Beauty Hotel with top amenities. The breakfast selection was delicious and fresh everyday. The room were gracefully decorated. I would absolutely recommend The Moxy ! 10/10"

"El hotel en general bueno!! Respecto a lla playa es otra cosa, pues para llegar es algo lejos.. ir caminando es complicad no tiene banquetas, ni iluminación. Y no es posible bañarse pues no limpian el sargazo de la orilla como en otros hoteles. Si lo que buscan es playa este hotel no sería la mejor opción. Por otra parte, la comida en el club de playa no es buena… en el hotel si cuentan con opciones muy ricas. Y el persona muy amable. "

"The restaurant on site is excellent. They close at 6, so mostly breakfast, lunch or early dinner. The beach bungalows are lovely and rustic. Try to get one with air conditioning. Not all have it. You’re right on the soft sand beach with jungle behind the hotel. Walking distance to other wonderful hotels for food/drinks. The staff could not be nicer. "

"Great amenities and close to beach/supermarket Most communication thru Expedia portal went unanswered. Recommend direct communication with hotel staff by phone. Lovely pool and roof deck. No hot water in kitchen sink went unaddressed for entire stay. Very basic kitchen setup. "

"Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind. The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...

"Buena atención, hospoitalidad y amabilidad, la comida muy rica y servida en buen tiempo, habitaciones cómodas y limpias "

"La habitación es hermosa, muy limpio y con decoración muy bonita "