Empire Hotel Group Hell's Kitchen hotels

"Great customer service (the receptions desk)."

"Great location, 5 minute walk to Times Square .Happy Hour aperol spritz and complimentary cocktails upon arrival. Staff was very helpful and kind. Only 2 elevators and rooms are small but overall fantastic place to stay."

"Nice stay"

"Staff front desk very nice "

"I really enjoyed my stay at pod hotel in NYC, front desk service was great and faster, room service was top tier I was right to chose this hotel."

"Great stay as always my go to New York hotel "

"The food was excellent and such a variety to choose from. "

"I wanted my daughter’s first trip to NYC to be memorable - and that included where we stayed - so The New Yorker was perfect! It was just what we had hoped for - a piece of history but with all the modern conveniences! It was also a short walk from the train station when we arrived, we were able to check in easily and felt safe the entire time! We walked to many attractions and even caught some Ubers very easily! Highly recommend for a memorable experience!!!"

"The air conditioner was very loud. Front desk staff moved us to another room. The air conditioner was quiet and fine. I do have a back injury and the bed was about 80% of what I like. The front desk staff were very responsive whenever I asked for anything. They held our bags for us all day when we went out to NYC and came back at 530pm to grab the bags and go to the train. The area outside the hotel is similar to many areas in NYC, there were homeless in close proximity, though not at the doorway. There was a lot of traffic on the street, so Uber had to let us out on the other side of the street. We were able to walk to and from the train station - it was about 5 minutes. "