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"Pleasantly surprised by this small boutique hotel in the heart of the old quarter, a stone’s throw from the cathedral and surrounded by gourmet coffeehouses, bakeries, cafes, bars and restaurants. I got upgraded and checked in early without even asking. The room was smallish but perfectly adequate and the balcony view over to the cathedral was a bonus. The staff were super friendly and remembered and called me by my name by memory. A staff member ensured I was up early (4am) to help carry my bags 1 block to my airport taxi. The hotel restaurant was being renovated so they arranged breakfast at a sister hotel nearby. Close to the hospital and easy walking distance to the lake and many sights. Close to one of the main roads through the old quarter, making it easy to get a Grab anywhere you liked. Really enjoyed my stay."

" I recently stayed at [ The Royal Place 2], and I must say, the staff was incredible! From the moment I arrived, I felt welcomed and valued. They went above and beyond to ensure my comfort, making my stay truly enjoyable. Every interaction was friendly and professional, reminding me how important great service is in the hospitality industry. I genuinely wish every hotel I visited had such dedicated."

"The attentiveness of the staff without being intrusive . The cleanliness of the property . The fantastic choice of breakfast . "

"My family and I booked two rooms for 5 days and chose it for the great location. The staff went above and beyond during our stay- starting from a late flight check in, to ensuring our rooms were right next to each other, booking amazing day trips to Ninh Binh & Halong Bay, to booking a shuttle to the airport and ensuring we had coffee for our departure. We were already blown away at how attentive the staff was but after our departure to our next city it was the cherry on top. My mother forgot an item in her room. We contacted the Hotel and not only were they able to find the item in a few hours, but they also shipped it to our next hotel! My mother was elated and we are so thankful for the patience and kindness that the staff has for each guest. "

"Breakfast by the pool is excellent. Perfect poached eggs and lots of Vietnamese and Western choices. All fresh with staff very attentive."

"This is a lovely hotel in a very convenient location in Hanoi. The service is outstanding throughout the hotel—everyone is incredibly kind and helpful. The breakfast buffet is excellent, with great vegan options which was important for me. I highly recommend the rooftop bar too, as well as the spa! Would definitely stay here again! "

"Staff was great, rooms were clean and comfortable. Overall a comfortable stay. Also was located in an area with plenty of shops nearby."

"The staff was really kind and helpful. Hotel is very nice and clean. The staff was kind enough to bump our room to a more premium one. This was a very nice gesture. Location was top notch! "

"All staff hotel are very helpfull and nice hospitality, especially ms Anna who is very helpfull and fast respond, thanks for service and helping us during our stay at Hanoi Lotus Boutique Hotel ."