Hotel Fraser di Genting Highlands

"As a frequent traveller, I am compelled to provide an honest account of my recent stay. Unfortunately, the room condition was far below acceptable standards. The shower head was moldy and covered with grime, the hand basin had extremely low water pressure, and the toilet was unable to properly flush any of my excrete. These are basic hygiene and functionality issues that should never be present in a hotel of this standing. What is particularly disappointing is that a reassurance of a defect-free room was personally given by the Director of Operations, yet this was not delivered. While I am only a Blue Honors member, this should never be a reason to overlook fundamental guest expectations. I am a paying guest who has spent a significant number of nights at Hilton Kuala Lumpur, even without booking through the Honors app. Additionally, my first day was severely impacted, as I had to spend nearly an hour resolving these issues after an exhausting 13-hour long-haul flight. Nevertheless, I would like to sincerely commend your hidden heroes at the call center—Clift, Atikah, Ain, and Farahiya—for their exceptional care, professionalism, and patience in handling my concerns. Their efforts in calming a frustrating situation were truly appreciated. Kudos also to Hinuddin from the Housekeeping team on Level 25 for his attentiveness. While the service recovery efforts were notable, the initial experience should not have fallen short of basic standards."

"スマートなチェックイン、タブレットと連動した部屋のシステムで快適な滞在ができました。"

"The check-in waiting time was a bit too long. Breakfast can be upgraded with more options"

"Very convenient location and great view from the lobby"

"I was lucky this time and got a comfortable room."

"Dear General Manager, I am writing as a deeply dissatisfied and frustrated guest regarding the unacceptable Sahur meal service and overall lack of respect shown during this fasting month. Your reservation agent has failed repeatedly to respond to any queries — I have made six reservations with zero acknowledgement. This level of negligence is shocking. The Sahur meal quality is equally disappointing. The sunny‑side‑up egg was burnt, the so‑called half‑boiled egg was ice cold, and the roti canai was not even ready. We are paying the same price as breakfast, yet we are clearly being short‑changed. This is disrespectful, especially to guests observing Sahur. Additionally, I ordered a room‑service briyani set for my non‑Muslim friend, and the fish was stale and bitter — completely unacceptable for any standard of hospitality. The only positive experience worth mentioning is the Alamuddin room‑service staff, who were helpful, friendly, and meticulous with hygiene, particularly with the ice bucket. I expect a serious review of your service quality and immediate corrective action."

"Staff were friendly and helpful. Great value for money."

"Good"

"All of it"