Terracaribe Hotel - In Cancun (Downtown Cancun)

Property class: 3

Choose dates to view prices

Located close to Gran Puerto Pier, Terracaribe Hotel - In Cancun (Downtown Cancun) provides a rooftop terrace and a coffee shop/cafe. Stay connected with free WiFi in public areas.

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is RM134
RM181 total
includes taxes & fees
26 Oct - 27 Oct

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

A neatly made bed with a patterned blanket, a bedside lamp, and a small wooden nightstand.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Two double beds with wooden headboards, white bedding, and brown bed skirts in a hotel room with a tiled floor and a window with blinds.

Superior Room, 2 Double Beds

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room

Room

Family Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

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About the area

Located on the boardwalk, Terracaribe Hotel - In Cancun (Downtown Cancun) is in Downtown Cancun neighbourhood and is connected to a shopping centre. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Gran Puerto Pier is another place to visit that comes recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    5 min drive - 2.5 km
  • Séptimo Día Adventist Church
    10 min walk - 0.8 km
  • Museo Iconografico de la Carrera Panamericana
    13 min walk - 1.1 km
  • Mercado 23
    19 min walk - 1.6 km
  • Las Palapas Park
    5 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    31 min drive

Restaurants

  • La Casa De Las Mayoras
    3 min walk
  • Donceles 28
    4 min walk
  • El Zurdo
    9 min walk
  • Primo
    10 min walk
  • taqueria bonampak
    5 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

  • Hotel near Gran Puerto Pier
  • Close to Ultramar Ferry Puerto Juárez, Terracaribe Hotel - In Cancun (Downtown Cancun) provides amenities, such as a rooftop terrace and a coffee shop/cafe. Guests can connect to free WiFi in public areas.
  • Additional perks include:
    • An outdoor pool
    • Express check-in, a 24-hour front desk and smoke-free property
  • Room features
  • All 55 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free Internet access and room service.
  • More conveniences in all rooms include:
    • Shared bathrooms with showers and baths or showers
    • 32-inch flat-screen TVs with cable channels
    • Daily housekeeping, desks and phones

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Frequently asked questions

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on 26 Oct 2026 start from RM134, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Terracaribe Hotel - In Cancun (Downtown Cancun) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; check-in end time: 6:00 PM.

What time is check-out at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Checkout is at noon.

Where is Terracaribe Hotel - In Cancun (Downtown Cancun) located?

Located in Downtown Cancun, this hotel is 1.2 mi (1.9 km) from Gran Puerto Pier.

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Reviews

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

7.8

Good

8.6

Cleanliness

6.0

Location

8.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 264 out of 787 reviews
Rating 8 - Good. 258 out of 787 reviews
Rating 6 - Okay. 163 out of 787 reviews
Rating 4 - Poor. 52 out of 787 reviews
Rating 2 - Terrible. 50 out of 787 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant experience at this hotel. It was very clean, we enjoyed the pool and it was basic but nice. The location is not great but for that price we were content.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! The housekeepers were very friendly! Loved the pool and the amenities would come back!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The location is ideal, especially if you are going to Isla Mujeres. The property and room were exceptionally clean. The housekeepers do a great job. The bathroom amenities are very basic and few. The front desk staff would benefit from more customer service training. There's a barrier post at the cafeteria entrance, which makes it appear closed all the time. The menu was limited to eggs only. I was able to access transportation easily from the hotel, and I found the area relatively safe.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean everything here. I never saw anyone cleaning the pool so that concerns me.
Chapel at the hotel
Pool
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Liked: Cleanliness

Nice budget hotel to stay, clean, pool, a/c

Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Agradable
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place smells dusty
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Disliked: Room comfort, communication

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023