Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Hartanah 4.0 bintang
Lokasi mesra keluarga berhadapan pantai dengan 4 kolam renang terbuka

Pilih tarikh untuk melihat harga

VIP Access

Ulasan

7.8 daripada 10
Baik

Kemudahan popular

  • Di pantai persendirian
  • Kolam renang
  • Termasuk sarapan
  • Merangkumi semua
  • Spa
  • Wi-Fi percuma
Harga semasa ialah RM1,502
RM1,517 jumlah
termasuk cukai & fi
11 Jan - 12 Jan 2026

Nikmati lebih banyak apabila anda menjadi ahli

  • Jimat 15% atau lebih lagi pada hartanah VIP Access terpilih apabila anda menjangkau tingkat Silver atau lebih tinggi
  • Nikmati perkhidmatan dengan kualiti dinilai tinggi dan luar biasa
  • Nikmati faedah penginapan di hartanah terpilih, serta naik taraf bilik percuma, daftar masuk awal dan daftar keluar lewat apabila tersedia

Pilihan bilik

Penapis yang tersedia untuk bilik
Menunjukkan 16 daripada 16 bilik

STAR Class Producers Three Bedroom Suite

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
3 bilik tidur
Kipas siling
  • 389 meter persegi
  • 3 bilik tidur
  • Boleh menampung 12
  • 2 Katil Raja (King), 2 Katil Ratu (Queen) dan 1 Katil Sofa Kelamin ATAU 1 Katil Raja (King), 4 Katil Ratu (Queen) dan 1 Katil Sofa Kelamin

STAR Class Directors Suite Two Bedroom

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
2 bilik tidur
Kipas siling
  • 168 meter persegi
  • 2 bilik tidur
  • Boleh menampung 8
  • 2 Katil Ratu (Queen), 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

STAR Class Producers Two Bedroom Suite Swim Out

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
2 bilik tidur
Kipas siling
  • 335 meter persegi
  • 2 bilik tidur
  • Boleh menampung 8
  • 2 Katil Ratu (Queen), 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Directors Suite Two Bedroom

8.0 daripada 10
Sangat baik
(1 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
2 bilik tidur
Kipas siling
  • 168 meter persegi
  • 2 bilik tidur
  • Boleh menampung 8
  • 1 Katil Raja (King), 2 Katil Ratu (Queen) dan 1 Katil Sofa Kelamin

STAR Class Entourage Suite

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 64 meter persegi
  • Boleh menampung 4
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

STAR Class Junior Suite Ocean View

7.0 daripada 10
Baik
(2 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 54 meter persegi
  • Pemandangan laut
  • Boleh menampung 4
  • 1 Katil Sofa Kelamin dan 2 Katil Ratu (Queen) ATAU 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

STAR Class Junior Suite

8.6 daripada 10
Cemerlang
(12 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 54 meter persegi
  • Boleh menampung 4
  • 2 Katil Ratu (Queen) dan 1 Katil Sofa Kelamin ATAU 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

STAR Class Directors Suite One Bedroom

9.4 daripada 10
Luar biasa
(3 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Bilik tidur berasingan
Kipas siling
  • 114 meter persegi
  • 1 bilik tidur
  • Boleh menampung 4
  • 1 Katil Sofa Kelamin dan 1 Katil Raja (King)

Junior Suite Swim Out

9.0 daripada 10
Hebat
(22 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 54 meter persegi
  • Boleh menampung 4
  • 1 Katil Sofa Kelamin dan 2 Katil Ratu (Queen) ATAU 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

STAR Class Directors Suite One Bedroom Swim Out

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Bilik tidur berasingan
Kipas siling
  • 114 meter persegi
  • 1 bilik tidur
  • Boleh menampung 4
  • 1 Katil Sofa Kelamin dan 1 Katil Raja (King)

Junior Suite

8.0 daripada 10
Sangat baik
(67 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 54 meter persegi
  • Boleh menampung 4
  • 2 Katil Ratu (Queen) dan 1 Katil Sofa Kelamin ATAU 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Directors Suite One Bedroom

7.8 daripada 10
Baik
(8 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Bilik tidur berasingan
Kipas siling
  • 114 meter persegi
  • 1 bilik tidur
  • Boleh menampung 4
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Entourage Suite

7.4 daripada 10
Baik
(3 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 64 meter persegi
  • Boleh menampung 4
  • 1 Katil Sofa Kelamin dan 1 Katil Raja (King)

STAR Class Junior Suite Swim Out

7.0 daripada 10
Baik
(11 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 54 meter persegi
  • Boleh menampung 4
  • 2 Katil Ratu (Queen) dan 1 Katil Sofa Kelamin ATAU 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

STAR Class Producers Two Bedrooms Suite

10.0 daripada 10
Luar biasa
(2 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
2 bilik tidur
Kipas siling
  • 335 meter persegi
  • 2 bilik tidur
  • Boleh menampung 8
  • 2 Katil Ratu (Queen), 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Junior Suite Ocean View

8.0 daripada 10
Sangat baik
(14 ulasan)

Sorotan

Balkoni atau laman dalam berperabot
Penyaman udara
Katil tambahan/lipat simpan percuma
Katil bayi/kot percuma
TV skrin rata
Duvet bulu kapas
Kipas siling
Langsir/tirai gelap terus
  • 54 meter persegi
  • Pemandangan laut
  • Boleh menampung 4
  • 1 Katil Sofa Kelamin dan 2 Katil Ratu (Queen) ATAU 1 Katil Raja (King) dan 1 Katil Sofa Kelamin
Mod logo
Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!

Tentang kawasan sekitar

Peta
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Tempat berdekatan

  • Kelab Golf Playa Mujeres - 8 min memandu - 4.8 km
  • Pantai Mujeres - 10 min memandu - 6.2 km
  • Terminal Feri Punta Sam - 13 min memandu - 8.6 km
  • Pantai Punta Sam - 13 min memandu - 8.6 km
  • Tapak Arkeologi El Meco - 16 min memandu - 11.5 km

Bergerak

  • Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 41 minit memandu

Restoran

  • ‪So Cal Gourmet Food Emporium - ‬1 min berjalan kaki
  • ‪Grand Caribe - ‬8 min berjalan kaki
  • ‪Kulinarium Riu Latino - ‬3 min memandu
  • ‪Velvet - ‬3 min memandu
  • ‪Spaces Restaurant - ‬5 min memandu

Tentang hartanah ini

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Mewah bagi hartanah merangkumi semua berdekatan Kelab Golf Playa Mujeres
Di Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort, anda boleh menantikan sarapan bufet percuma, bar renang naik dan bar kolam. Dengan kemudahan seperti pantai persendirian dan urut tepi pantai, hartanah ini ialah tempat yang paling sesuai untuk berjemur di bawah sinaran matahari. Nikmatilah urutan tisu mendalam, rawatan dan rias kuku tangan dan kaki dan rawatan muka di tapak spa. Masakan antarabangsa restoran di tapak, So Cal Gourmet Emporium, menawarkan sarapan, makan tengah hari dan makan malam. Kelas yoga dan kelas aerobik ditawarkan di kelab kesihatan; Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort juga memiliki kedai mudah beli, teres dan kedai barang berjenama di tapak hartanah. Kekal terhubung melalui akses Internet wayarles percuma dan tetamu boleh mencari kemudahan lain seperti kedai kopi/kafe dan taman.
Anda juga akan menikmati manfaat berikut semasa penginapan anda:
  • 4 kolam renang terbuka dan kolam kanak-kanak, bersama dengan kerusi lepak pantai, payung pantai/kolam dan bar renang naik
  • Bantuan pelancongan/tiket, meja/kaunter hadapan 24 jam dan sajian kopi/teh di ruang bersama
  • Kakitangan berbilang bahasa, hartanah bebas asap rokok dan perkhidmatan perkahwinan
  • Perkhidmatan rencam, payung pantai dan tempat simpanan bagasi
  • Ulasan tetamu memberikan kata-kata yang amat baik tentang kakitangan yang mesra
Ciri-ciri bilik
Semua 648 bilik menampilkan keselesaan seperti perkhidmatan bilik 24 jam dan peralatan tempat tidur premium, sebagai tambahan kepada sentuhan bermakna seperti peti besi muat komputer riba dan ruang kerja komputer riba.
Tambahan kepada kesenangan di semua bilik termasuk:
  • Kot/katil bayi percuma dan katil tambahan percuma
  • Hulu semburan mandi hujan, kelengkapan dandanan diri berjenama dan pengering rambut
  • TV skrin rata dengan saluran TV premium
  • Balkoni atau laman dalam berperabot, almari pakaian dan pembancuh kopi/teh

Butiran merangkumi semua

Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).

Hartanah serupa

Kemudahan hartanah

Internet

  • Tersedia di semua bilik: Wi-fi percuma
  • Tersedia di sesetengah kawasan awam: Wi-fi percuma

Tempat letak kenderaan dan pengangkutan

  • Tiada tempat letak kenderaan di tapak hartanah tersedia

Makanan dan minuman

  • Sarapan bufet percuma tersedia setiap hari 7:00 hingga 11:00
  • 1 bar berenang
  • 1 bar tepi kolam
  • 1 bar/ruang istirahat
  • 1 kedai kopi/kafe
  • 1 restoran
  • Bar/deli snek
  • Kopi dan teh di kawasan umum

Restoran di tapak hartanah

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Aktiviti menarik

  • 4 kolam renang terbuka
  • Kedai barangan berjenama
  • Kelab kanak-kanak percuma
  • Kelab kesihatan
  • Kelas kecergasan
  • Kelas pilates
  • Kelas yoga
  • Kolam kanak-kanak
  • Spa perkhidmatan penuh
  • Taman permainan

Mesra keluarga

  • 4 kolam renang terbuka
  • Bar/deli snek
  • Katil bayi di dalam bilik
  • Katil lipat simpan/tambahan percuma
  • Kedai runcit/mudah beli
  • Kelab kanak-kanak percuma
  • Kolam kanak-kanak
  • Permainan kanak-kanak
  • Taman permainan

Kemudahan

  • Buku panduan
  • Kedai hadiah/gerai surat khabar
  • Kedai runcit/mudah beli
  • Meja/kaunter hadapan 24 jam
  • Salun rambut
  • Tempat simpanan bagasi

Perkhidmatan tetamu

  • Bantuan lawatan dan tiket
  • Kakitangan berbilang bahasa
  • Pengemasan (harian)
  • Perkhidmatan "turndown"
  • Perkhidmatan cucian kering/dobi
  • Perkhidmatan perkahwinan
  • Perkhidmatan rencam

Perkhidmatan perniagaan

  • Pusat perniagaan
  • Pusat persidangan

Kawasan luar

  • Di pantai persendirian
  • Kerusi lepak tepi kolam
  • Payung kolam
  • Payung pantai
  • Taman
  • Teres

Spa perkhidmatan penuh

  • Rawatan muka
  • Rias kuku tangan/kaki
  • Urutan pranatal
  • Urutan sukan
  • Urutan Sweden
  • Urutan Thai
  • Urutan tisu dalam
  • Urutan tuaman batu

Kebolehcapaian

  • Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
  • Boleh diakses kerusi roda
  • Laluan perjalanan mudah diakses kerusi roda
  • Lif
  • Meja khidmat rencam mudah diakses kerusi roda
  • Meja pendaftaran mudah diakses kerusi roda
  • Mudah diakses kerusi roda (mungkin mempunyai batasan)

Lain-lain

  • Dibina pada 2019
  • Hartanah bebas asap rokok

Kemudahan bilik

Bilik tidur

  • Gebar bulu kapas
  • Katil bayi percuma
  • Katil lipat simpan/tambahan percuma
  • Langsir gelap terus
  • Peralatan tempat tidur premium

Bilik mandi

  • Hulu semburan mandi hujan
  • Jubah mandi
  • Kelengkapan dandanan diri berjenama
  • Kertas tandas
  • Pancuran mandi
  • Pengering rambut
  • Sabun
  • Selipar
  • Syampu
  • Tuala disediakan

Hiburan

  • TV skrin rata dengan saluran kabel premium

Makanan dan minuman

  • Air botol percuma
  • Bar mini
  • Pembancuh kopi/teh
  • Perkhidmatan bilik 24 jam

Lain-lain

  • Kipas siling
  • Meja
  • Penyaman udara
  • Peti besi muat komputer riba
  • Ruang kerja komputer riba
  • Seterika/papan seterika
  • Telefon

Dasar

Daftar masuk

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam
Daftar masuk tanpa sentuh tersedia
Daftar masuk lewat tertakluk kepada ketersediaan
Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 12:00 tengah hari
Daftar keluar tanpa sentuh tersedia
Daftar keluar lewat tertakluk kepada ketersediaan
Fi daftar keluar lewat akan dikenakan

Arahan daftar masuk khas

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik

Kaedah akses

Kaunter hadapan dengan kakitangan

Haiwan peliharaan

Haiwan kesayangan tidak dibenarkan

Kanak-kanak dan katil tambahan

Kanak-kanak adalah dialu-alukan
1 kanak-kanak, sehingga umur 1 tahun, boleh menginap percuma jika menggunakan katil sedia ada apabila tinggal di bilik ibu bapa atau penjaga
Katil lipat simpan/tambahan percuma
Tempat tidur bayi percuma tersedia di hartanah dengan permintaan

Jenis bayaran hartanah

Maklumat penting

Fi

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Perkhidmatan sanitasi: MXN33.94 semalam

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Kemudahan tambahan

  • Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit, kad debit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pemadam api dan pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Nombor Pendaftaran Hartanah 003-007-003963/2025

Perkara yang kami harus menyebut

Akses kolam renang tersedia dari 7:00 hingga 20:00
Hanya tetamu berdaftar yang dibenarkan dalam bilik tamu

Hartanah juga dikenali sebagai

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Soalan lazim

Adakah Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort mempunyai kolam?

Ya, hartanah ini mempunyai 4 kolam renang terbuka dan kolam kanak-kanak. Akses kolam dari 7:00–20:00.

Berapa kos yang diperlukan untuk menginap di Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Setakat 27 Dis 2025, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort pada 11 Jan 2026 bermula serendah RM 1,501.58, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.

Adakah Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort mesra haiwan kesayangan?

Tidak, haiwan kesayangan tidak dibenarkan di hartanah.

Berapakah fi parkir di Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort tidak menawarkan parkir.

Apakah masa daftar masuk di Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam. Daftar masuk lewat tersedia ketika masa terhad.

Apakah masa daftar keluar di Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Daftar keluar adalah jam 12:00 tengah hari. Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan).

Adakah manfaat merangkumi semua tersedia di Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Ya, hartanah ini merangkumi semua.

Di manakah terletaknya Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Hartanah Costa Mujeres ini terdapat di pantai, 4.5 km dari Kelab Golf Playa Mujeres, serta dalam jarak 6 bt (10 km) dari Pantai Mujeres dan Pantai Punta Sam. Feri Ultramar Puerto Juárez dan Pantai El Niño juga dalam jarak 9 bt (15 km).

Ulasan

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Ulasan

7.8

Baik

8.4

Kebersihan

8.2

Kemudahan

8.0

Kakitangan & perkhidmatan

8.4

Mesra alam

8.2

Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 451 daripada 1000 ulasan
Penilaian 8 - Baik. 206 daripada 1000 ulasan
Penilaian 6 - Boleh diterima. 158 daripada 1000 ulasan
Penilaian 4 - Lemah. 80 daripada 1000 ulasan
Penilaian 2 - Teruk. 105 daripada 1000 ulasan

Ulasan

2/10 Teruk

Rahul

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very disappointed. They only provide you 4 bottles of drinking water a day per room.that is ridiculous.Tap water is so stinky for taking shower dont even think to drink that. I have requested drinking water bottles for 2 days.i have screenshots which we requested.i m here talkinn with proofs.if you need that let me know. Then there was no hot water in shower. Dining area closes even before 30mins the time they mention.there are no benefits for expedia customers.they give you coupon but that is useless. Last day of our trip we put our stuff in the hospitality room and their staff opened our stuff without even asking us or contact us.they knew we have booked that room.i would love to post the pictures. For us its 2 star out of 5 star.
Menginap 6 malam pada Dis 2025

4/10 Lemah

chandan

Mengembara bersama keluarga
Sukakan: Kemudahan, keadaan hartanah & kemudahan
During checkout time, front desk told us you can have your stuff in hospitality room until shuttle came and then without informing us they start to dig our stuff & by chance I went back to pick my stuff and I saw they were digging our stuff and I ask them why you are doing this, they told me I think you left the place and I even click the pictures of that staff
Menginap 6 malam pada Dis 2025

10/10 Cemerlang

Danielle

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Everything was great had a medical emergency and David was great and make sure I was taken care of everytime I texted he answered right away told him it was my sons birthday and made sure it was unforgettable the Expedia team was great at the hotel
Menginap 4 malam pada Dis 2025

2/10 Teruk

Balbir

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This trip was intended to celebrate two significant family milestones, my mother’s 60th birthday and my sister’s 30th birthday, but instead resulted in distress, discomfort, and disappointment for our entire group. The reservation consisted of three rooms for a total of eight guests. From the outset of our stay, the accommodations failed to meet even basic standards of cleanliness and hospitality. Upon arrival, bugs were present in the room. Despite calling the front desk four times, it took an excessive amount of time for someone to respond and inspect the issue. Additionally, the bathtub water was visibly yellow, which was immediately reported. We were unable to use the jacuzzi during our stay. The rooms were clearly not properly cleaned,the floors were never cleaned during our stay. These conditions were unsanitary and unacceptable. Furthermore, hot water was only available for two of the seven nights of our stay. For the remaining nights, our family including young children was forced to shower with cold water. This compounded the discomfort and frustration of the situation. Our 6-year-old and 3-year-old children were deeply distressed
Menginap 7 malam pada Dis 2025

10/10 Cemerlang

Elizabeth

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Great room, courteous staff. David and Luis, my expedia reps were amazing!
Menginap 3 malam pada Dis 2025

10/10 Cemerlang

Tracy

Mengembara bersama pasangan, Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 Baik

Dustin R

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.
Menginap 5 malam pada Dis 2025

10/10 Cemerlang

Shawn Allen

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.
Menginap 5 malam pada Dis 2025

10/10 Cemerlang

Heather M, Polk City

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I love that they clean your room and fill your fridge everyday and the room is spotless
Menginap 5 malam pada Dis 2025

2/10 Teruk

Joseph

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.
Menginap 4 malam pada Dis 2025

10/10 Cemerlang

Abdelrahman

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!
Menginap 6 malam pada Dis 2025

8/10 Baik

Araceli Fuentes

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto
Menginap 6 malam pada Okt 2025

10/10 Cemerlang

Alrian

Menginap 1 malam pada Nov 2025

10/10 Cemerlang

Jun Daniel Hagid

Mengembara bersama kumpulan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Good overall. Appreciated the assistance from the Expedia reps at the resort, David and Luis, during my stay, with helping with answering my questions, dinner resos and confirming my shuttle pickup to the airport. David and Luis also kept checking in with me on the daily basis to ensure if I need anything.
Menginap 5 malam pada Nov 2025

6/10 Boleh diterima

Octavio Valencia

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan
La pepsi y refrescos en general sin gas, pura cerveza 2x, tuve que hablar varias veces para que hucieran la limoueza, y para que surtieran el mini Bar, en el restaurante la misma comida estuve 6 días y siempre lo mismo en el desayuno comida y cena, espectaculos muy jodidos, habia bodas y ocupaban restaurantes bares y no se podia entrar, lo unico bueno para mi gusto fue la concierge Adriana Liseth Angel le doya ella 5 estrellas, olvide mi computadora, la recupero y me la enviaron, gracias a ella, el hotel creo que pague una buena cantidad y hay otros hoteles mejores para mi gusto
Menginap 5 malam pada Nov 2025

4/10 Lemah

Vue

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Keadaan hartanah & kemudahan
The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.
Menginap 4 malam pada Nov 2025

10/10 Cemerlang

Denia Berenice Ochoa

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
El servicio espectacular.
Menginap 2 malam pada Nov 2025

4/10 Lemah

jitesh

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
I checked in on 16th of November and when I went to room one queen bed is broken and we cannot sleep. I requested to fix that bed as I went with my two of kids, but three days nobody fixed that raised multiple complaints as well as the lady come to clean the rooms. She already did complaints multiple time but nobody fixed after three days. They fix the bed and I’m sleeping with one of my kid on the couch for three days. really bad experience I had.

10/10 Cemerlang

adam

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Shout out to Super Javi and Mafer! Best star class Staff! Francisco at the pool was boss status great!. The trip was fantastic and we couldnt ask for more. Been the cancun once a year or more for 30 years and this stay was the best!
Menginap 8 malam pada Nov 2025

6/10 Boleh diterima

ADAM C

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
By far the best part about this resort was the staff. Maurice, our concierge, started and WhatsApp group with our party and took care of us the entire trip. The only reason I’d go back is because of him!!
Menginap 7 malam pada Nov 2025

6/10 Boleh diterima

bridget

Sukakan: Kebersihan
Everyone was very nice. The pools, and grounds were beautiful. Restaurant food was decent, although I really wanted to get into the Mexican place bc I had been there before- but they never had space for us. The one bd thing about the resort, was the room. Every door was hanging off the hinge, just dangling from the frame. Our bathroom sliding door would only open about 24inches so we had to shimmy through to use the bathroom and had limited privacy.
Menginap 3 malam pada Nov 2025

2/10 Teruk

Wilson

Menginap 5 malam pada Nov 2025

10/10 Cemerlang

Shubham

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Clean Room Excellent service
Menginap 5 malam pada Okt 2025

10/10 Cemerlang

Ana Cristina

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Por reservar con expedia nos dieron una trato súper padre y preferencial para muchas cosas. Lo único malo fue que en el día del cumple de mi hija no nos dieron el restaurante que habíamos pedido, pero fuera de eso fue una estancia muy agradable. Deberían tener alguna opción de snacks cerca de las albercas, y mucha más disponibilidad en los restaurantes. Es súper imposible conseguir lugar para grupos grandes como el nuestro.
Menginap 4 malam pada Nov 2025

2/10 Teruk

Mari

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
20 family members joined this yearly trip. My husband, teen child, and myself had reserved a 2-bed junior suite. At arrival I was given a 1 king bed with a pullout sofa bed and was told the following day they would switch me out to a 2-bed suite, which didn't happen. When I pulled out the sofa bed, the sponge mattress was so old and full of hair, particles, and yellow stains. There were no bedding items, which usually they are in the closet. When I called to get the bedding, I was brought 2 sheets. I asked for pillows the lady told me they didn't have any. She later brought me one pillow and said that's all they had. I was so apprehensive of even laying on this sponge even with sheets on it, that I had our teen sleep with us on the bed. It was a very uncomfortable night. That same night we asked for waters in our room, they knocked on our door once and let themselves in when we were walking towards the door to open it. we also had the "Do Not disturb sign one the door". Now who does that!! That was a violation of our privacy! The room was dirty with stains on the floor, dead bugs by the bed, and the toilet was not thoroughly cleaned. One of the "clean" bath towels had stains. The filtration system is not good, the shower water smelled bad. It had a sewer water smell. This was a complaint from all our family. We all had room issues. It was windy and the wind was whistling through the cracks on the door all night. I could add more, but I'm only allowed an amount of characters.
Menginap 3 malam pada Nov 2025