4/10
This is probably the worst stay we've ever experienced. I personally have been to Cancun over 10 times and stayed at different resorts both family and adults only. By far, this is the worst one. I did not personally research or choose to stay at this resorts. Our family just went along with our big family of 20 people total. Why did I say the worst? Upon arriving and checking in, there was no welcome drinks. At checking in counter, it was completely empty, so we divided our party up to 2 counters to check in. I personally asked to have our family and another family of 2 older adults to stay closed to each other since it's their first time and it's a big resorts. They don't feel comfortable staying at different level or far away. They couldn't accommodate that because it's fully booked. Only 1 room with a King bed was available for our family ONLY. I doubted.
Through out our whole stay of 5 days 4 nights, we ate mainly at the buffet because we couldn't make any reservations at other restaurants. We had 1 dinner at the steak house but steaks were super dry and salty, so we went back to buffet.
We tried to book the Italian restaurant, Oh my god, 2 nights straight we had to leave and go to the buffet again. If you sat the guests down at 8:30pm closed to 9pm, and took 30 mins and still didn't take our orders. By that time we had to get up and leave. Never again!
The beach during this season is the worst. Seaweed all over and strong waves. We couldn't swim at all.
Thuan Minh
Menginap 4 malam pada Jun 2025
