Hakone Airu

4.0 star property
Ryokan with free valet parking, in the vicinity of Odawara Castle

Choose dates to view prices

Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Property video
Aromatherapy, massages
Interior entrance
Terrace/patio
Located near Hakone Open Air Museum, Hakone Airu offers an indoor mineral hot spring and designer shopping. Enjoy private Japanese dining, high-speed WiFi, a coffee shop, and two hot springs. The staff is praised for their helpfulness.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
The current price is RM2,543
RM2,806 total
19 Oct - 20 Oct

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Room options

Available filters for rooms
Showing 33 of 33 rooms

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Free extra futon mattress
Down duvet
Spring-water bath
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons
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About the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311

What's nearby

  • Tenzan Onsen - 2 min drive - 1.3 km
  • Hakone Open Air Museum - 11 min drive - 6.3 km
  • Hakone Gora Park - 11 min drive - 7.3 km
  • Hakone Kowakien Yunessun - 11 min drive - 7.6 km
  • Lake Ashi - 15 min drive - 11.2 km

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Tokyo (HND-Haneda) - 72 min drive

Restaurants

  • ‪はつ花そば 本店 - ‬6 min walk
  • ‪料理茶屋花さがみ - ‬8 min walk
  • ‪GRANDE RIVIÈRE 箱根湯本店 - ‬8 min walk
  • ‪画廊喫茶 ユトリロ - ‬8 min walk
  • ‪茶のちもと - ‬6 min walk

About this property

Hakone Airu

Upscale ryokan near Odawara Castle
Located close to Hakone Open Air Museum, Hakone Airu provides an indoor mineral hot spring (onsen), a terrace and designer shops on-site. For some rest and relaxation, visit the 2 hot springs, and indulge in a massage or aromatherapy. The on-site Japanese cuisine diner, private dining, offers breakfast, dinner and children's meals. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a coffee shop/cafe and a bar.
Additional perks include:
  • Free self-parking, valet parking and extended parking
  • Cooked-to-order breakfast (surcharge), hot springs on-site and a local area shuttle
  • Multilingual staff, a gift shop and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hakone Airu include thoughtful touches, such as furnished balconies and air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, baby baths and children's dinnerware
  • Down duvets and free extra futons
  • Bathrooms with spring water baths and toilets with electronic bidets
  • 55-inch LCD TVs with digital channels and DVD players
  • Wardrobes/cupboards, fridges and electric kettles

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • High chair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property
Guests with tattoos will be required to follow specific instructions when using the on-site public bathing facilities; more details are available at check-in

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Is Hakone Airu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakone Airu?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Hakone Airu on 19 Oct 2025 start from RM 2,542.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hakone Airu?

Self-parking and valet parking are free at this property.

What time is check-in at Hakone Airu?

Check-in start time: 3:00 PM; check-in end time: 6:30 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Airu?

Checkout is at 10 AM. Late checkout is available for JPY 3300 (subject to availability).

Where is Hakone Airu located?

Located in Yumoto, this ryokan is within 6 mi (10 km) of Odawara Castle, Hakone Open Air Museum and Hakone Gora Park. Hakone Kowakien Yunessun and Hakone Shrine are also within 9 mi (15 km). Hakone Yumoto Station is 10 minutes by foot.

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Reviews

Hakone Airu Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 441 out of 640 reviews
Rating 8 - Good. 126 out of 640 reviews
Rating 6 - Okay. 45 out of 640 reviews
Rating 4 - Poor. 18 out of 640 reviews
Rating 2 - Terrible. 10 out of 640 reviews

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff, great food
Stayed 2 nights in Sep 2025

10/10 Excellent

Pamela Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is top notch very good. The staff are friendly and try very hard to help.
Stayed 1 night in Sep 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, clean tidy rooms, nice breakfast and dinner
Stayed 1 night in Aug 2025

10/10 Excellent

MAJID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with perfect services, actually I believe this hotel offered one of the best service we have received during our trip to Japan. Our stay has been included Japanese's style dinner and break fast and an hour massage for two. Super friendly staff, clean and very pleasant ambience.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Amazing
Stayed 1 night in Aug 2025

10/10 Excellent

kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private bath was amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Edrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience 10/10
Stayed 1 night in Sep 2025

10/10 Excellent

Shira

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience!
Stayed 1 night in May 2025

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein herzliches und zuvorkommendes Personal, tolles Essen und ein ruhiges Ryokan. Der Onsen Bereich lädt zum Entspannen ein. Gute Anbindung mit dem Hakone Free Pass.
Stayed 1 night in Aug 2025

10/10 Excellent

マサト

Liked: Cleanliness, amenities
Everything’s perfect!
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Not a negative comment about anything. Everyone was so welcoming. The food was delicious. The private onsen on the patio was the cherry on top. Easy walk to town for us but i will add there is a steep slope that could be challenging for some with luggage so you may want to take the bus. Highly recommend this experience!
Stayed 3 nights in Sep 2025

6/10 Okay

Blanca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
After checking in, I received a rude message from the hotel stating that foreign tourists are a problem for Japan because of their supposed bad manners.
Stayed 1 night in Sep 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Man this place was cool, staff was awesome too, great view definitely a little hike up a hill but it’s not far from the station and the surrounding area is so beautiful it didn’t even matter, super close to that waterfall walkway thing which is awesome, it’s just a great area loved it, and the bathtub was awesome, I definitely wore my kimono wrong but the staff was so nice reguardless made me feel very nice. and the japanese experience is REAL here aswell
Stayed 1 night in Sep 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable view. Great service, and very clean with lots of amenities. Walk up sucked but it was worth it.
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant and relaxing stay.
Stayed 1 night in May 2025

10/10 Excellent

Damie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ryokan experience
Stayed 1 night in Jun 2025

6/10 Okay

Bilal

Liked: Cleanliness, staff & service
Good overall. Nice amenities and onsen in the room. Food was overall ok. Internet access was slow.
Stayed 1 night in Aug 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend a stay here to anyone visiting Hakone. Excellent service, beautiful room and an exquisite dinner experience.
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great japanese experience. From the start until the end we enjoyed it all... the private onsen and meals were super good.
Stayed 1 night in Jun 2025

10/10 Excellent

Pamela Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please understand the room benefit of a drink credit is not applied to your bar tab. That is some drinks they put in the room at the start of your stay and call complimentary. We had drinks each night thinking we were using this credit and owed at the end. It is difficult to get a cab and the shuttle is rare. Definitely take a cab to the onsen. The hill is more than 20 minutes walk from station.
Stayed 1 night in Sep 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic! The private onsen was incredible and the room was amazing. We were fortunate to stay 2 nights and i highly reccomend.
Stayed 2 nights in May 2025

10/10 Excellent

Phuc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great very nice and beautiful. Good atmosphere
Stayed 1 night in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience. Staff is very attentive and wonderful stay. Great for a family get away. Highly recommend property
Stayed 1 night in May 2025

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a peaceful and authentic hotel, that's the place to stay!
Stayed 1 night in Apr 2025