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I love the hotel as it located in the heart of Penang, so it is easy to go to places around town. The staff especially the front desks and the cleaners were so friendly and very attentive. The only staff I dislike is the front person of your restaurant, such a snob. The room was nice and cosy. My ...
Disappointed that the original building was closed for renovation. Tv picture and programming very poor.
Good location friendly staff. Rooms were cle.an. They could have offered free telephone useage (ie no charges ) for local calls with my standard room.
Management and staff made great effort to address my initial concerns and make my stay comfortable. I appreciate the proactive response.
The resort is well maintained and the service is great. Rooms are clean and spacious. The staff are polite and friendly too! Enjoyed our stay there.
Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.
Called the hotel to inform I’ll be late for check in. But I received quite unpleasant respond from the staff.
I felt like I was on an overseas holiday even though I am a local!
The room and the food is good.