Bukit Mertajam Vacation Rentals

"A beautiful hotel which is immaculately maintained. The gardens are right on the coast, but there is no beach access directly from the hotel. We stayed in the Rasa wing which included free soft drinks by the pool, daily afternoon tea and cocktails and canapés each evening. There were several dining options within the hotel, with many other choices available just a short walk away. Staff are friendly and extremely helpful. We would thoroughly recommend for a relaxing stay."

"We booked an Executive Premier King room, it is spacious. A fruit basket was presented to us on arrival. Breakfast was included. We had access to Executive Lounge whole day. Free cocktails in the evening. Afternoon tea is served. Very friendly and courteous staff. Good city centre location. 1st Avenue Shopping Mall across the road. Local city attractions are not far from here. Water dispensers at lift lobby. Convenient and no worry stay. Recommended."

"Beautiful hotel,clean spotless rooms,everything you need at breakfast and a great location. Our 3rd visit to the hotel and certainly won't be the last."

"The properly is old and carpet, towels needs to be replaced. WiFi connections below at par and constantly dropped off"

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"Loved it"

"Clean and nice"

"Friendly staff and better hospitality"

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and sent an engineer within a short time. I was told the issue had been resolved after about 30 minutes. However, the next morning, the hot water was once again not working. When I called down, I was informed that no engineer was available at that time. I was then offered a room change, despite the fact that I was checking out within four hours—so it wasn’t a practical solution. As a result, I had to take another cold shower. To make matters worse, while I was in the shower, the engineer arrived and repeatedly knocked on my door, despite me having already declined further assistance. Shortly after, my room phone also began ringing. It was frustrating to be interrupted while dealing with an issue that should have been properly resolved the night before. The front desk staff clearly tried to help and were polite throughout, but the failure ultimately came down to the engineering side not fixing the problem correctly the first time. At this price point and standard of hotel, when something"