Aparthotels in Mexico and Central America

"Given the resort’s higher price point, expectations for service were elevated but not consistently met. At check-in, our friends’ reserved room was unavailable, which was especially disappointing as we were celebrating a birthday. The correct room was important for comfort, and while the hotel offered cabanas and restaurant credit, it didn’t fully make up for the inconvenience. They were told they could switch rooms the next day. Food quality was mixed. Room service and poolside dining were good, but the Thursday buffet fell short, with overly fatty, unappetizing tacos. Despite booking an all-inclusive package, certain items like steak at one restaurant and an entire steakhouse came with additional charges, which felt misleading. Dining policies were also inconsistent; although told reservations weren’t accepted, other guests clearly had them, and staff offered little help finding alternatives when restaurants were full, forcing us to dine off property. The pool area was enjoyable with good service, but extra charges for items like coconut water led to confusion due to the room switch, requiring multiple staff interventions to resolve. Entertainment in the lobby lounge was a highlight, with a great DJ and bartenders. Overall, the resort is clean, well-located, and staffed by friendly people, but service inconsistencies, unclear policies, and unexpected extra costs detract from the experience."

"The breakfast was amazing and they had good selection of drinks at the bar"

"A very comfortable stay, the room was modern and clean. The location was central and only a short walk to the excellent Jade museum. Staff were friendly and helpful."

"The food was fresh everyday ! The poolsides bar and lunch bar was great! The beds i wish were more comfortable , but other than that its exellent ! "

"Property was amazing Service amazing overall five star rating great great would recommend it any time"

"Great service. Friendly staff. Room was perfect, clean and fully stocked."

"Great place, clean and awesome staff and shows"

"The fridge was broken, we reported it but never got fixed. They had some construction going on inside the hotel and they were very loud from morning to evening."

"Everything was beautifully maintained. The grounds the room and the food was incredible! Definitely a top choice and we have been to Cancun many times!"