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Krystal Cancun

3.5 star property
Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, pool loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Café
Lobby
Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Bar
The current price is RM516
RM643 total
includes taxes & fees
19 Oct - 20 Oct

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(63 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(64 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(59 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Located on the beach, Krystal Cancun is in Zona Hotelera neighbourhood and is connected to the convention centre. La Isla Shopping Mall and Plaza Las Americas are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Aquaworld and El Rey Ruins are two other places to visit that come recommended. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guideOpens in a new window
View more Resorts in CancunOpens in a new window
Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 7 min drive - 3.9 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Coral Café - ‬2 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a body scrub and a facial at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground and a hair salon. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, along with sunloungers and a swim-up bar
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge) and luggage storage
  • Concierge services, a vegetable garden and a 24-hour front desk
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and heating

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

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Emporio Cancun Optional All Inclusive

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  • All-inclusive
  • Spa
  • Kids pool
8.0 out of 10, Very good, 1,976 reviews
The price is RM470
RM586 total
includes taxes & fees
20 Oct - 21 Oct
Emporio Cancun Optional All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on 19 Oct 2025 start from RM 516.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Krystal Cancun?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun?

Some rate plans available at this property are all-inclusive.

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention centre, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

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Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 578 out of 1419 reviews
Rating 8 - Good. 323 out of 1419 reviews
Rating 6 - Okay. 214 out of 1419 reviews
Rating 4 - Poor. 133 out of 1419 reviews
Rating 2 - Terrible. 171 out of 1419 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort with amazing views of the ocean.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tejasvini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun.
Stayed 4 nights in Oct 2025

10/10 Excellent

juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed everything from this hotel
Stayed 7 nights in Aug 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to downtown areas
Stayed 4 nights in Sep 2025

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from restaurant, markets, clubs. Hotel staff is great, food was good, overall strongly recommend
Stayed 4 nights in Aug 2025

10/10 Excellent

yedizeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly
Stayed 3 nights in Jul 2025

8/10 Good

Baltazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Hicham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jun 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Beach is BEAUTIFUL
Stayed 7 nights in Jul 2025

6/10 Okay

Pradtana

Liked: Cleanliness, amenities, property conditions & facilities
Overall is ok
Stayed 6 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The perfect spot to get away… service is great.
Stayed 7 nights in May 2025

8/10 Good

De Amor

Liked: Cleanliness, amenities
The property was close to all the nightlife market place and Starbucks. Convenient to the bus transportation and the Ferry to Isla Las Muejeres. Friendly staff and clean room.
Stayed 5 nights in Jun 2025

2/10 Terrible

Lealyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse resort.not recommended
Stayed 2 nights in Sep 2025

10/10 Excellent

Shantoni

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. The best view to the beach
Stayed 2 nights in May 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 5 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2025

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating.
Stayed 5 nights in Jun 2025

6/10 Okay

Maria del Refugio

Disliked: Cleanliness, amenities, property conditions & facilities
Very dated, mattresses just plain dirty very stained, sheets were changed the same night we arrived, weird stains, no decoration, great view though, 2 elevators and only one working
Stayed 4 nights in Sep 2025

8/10 Good

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and excellent service
Stayed 2 nights in May 2025

10/10 Excellent

Shamiya

Liked: Cleanliness, amenities
Property was very nice.
Stayed 3 nights in May 2025

10/10 Excellent

Higinio

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 3 nights in Jul 2025

6/10 Okay

Anthony

Liked: Staff & service
The restaurant wait staff was excellent.
Stayed 1 night in Jun 2025

8/10 Good

Haisan

Liked: Cleanliness, amenities, property conditions & facilities
The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon.
Stayed 4 nights in May 2025

8/10 Good

MIRIAM CECILIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was very good, walking distance to nightlife specially coco bongo, It was a very good follow up regarding an issue with my room, the personal super nice and welcoming, the only thing I can point out they where trying to give us a “conference” in order to advertise the hotel and give us discounts if we hear the conference, they where very pushy with that and was a little bit annoying. But above all great hotel thank you so much.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Location, beachfront. Nice beach.
Stayed 2 nights in May 2025

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