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Krystal Cancun

Star Rating
3.5 out of 5



3.5 / 5Good
3,012 reviews


  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning


What's nearby

  • Popular Location
    Forum Beach
    1 min walk
  • Popular Location
    Cancun Convention Center
    3 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Choose dates to view prices

Book online or call:

03 7724 9556
Reserve without credit card
Some room options won't require your credit card details to book. You'll pay during your stay.
  • Standard Room, 2 Double Beds, City View

    Room Amenities

    • City view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Standard Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Club Room, 1 King Bed, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 2 Double Beds, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Romantic Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details

About this area


Located on the beach, Krystal Cancun is in Cancun's Zona Hotelera neighbourhood, an area with good airport proximity and shopping. The area's natural beauty can be seen at Tortuga Beach and Forum Beach, while Cancun Interactive Aquarium and Delphinus Dreams are popular area attractions. Travelling with kids? Don't miss Aquaworld and Ventura Park Cancun. Our guests appreciate the resort's central and quiet location.

4.7/5 guest location rating

Guests like it for

  • Walkable (906 reviews)
  • Safe (619 reviews)
  • Good places to eat (573 reviews)

What's nearby

  • Popular Location
    Forum Beach - 1 min walk
  • Popular Location
    Cancun Convention Center - 3 min walk
  • Popular Location
    Tortuga Beach - 3 min drive
  • Popular Location
    Cancun Interactive Aquarium - 4 min drive
  • Popular Location
    La Isla Shopping Mall - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive


  • Where to eat
  • El Mortero – Theme restaurant offering Mexican cuisine.
  • Las Velas – Poolside restaurant.
  • Aquamarina – Restaurant.
  • La Fisheria – Seafood restaurant.

About this property

Krystal Cancun

Beach spa retreat, walking distance from Cancun Convention Center
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces, and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
Krystal Cancun offers 502 forms of air-conditioned accommodation with fireplaces and minibars. 32-inch Plasma televisions come with premium cable channels and pay-per-view films.
Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.
In addition to a full-service spa, Krystal Cancun features an outdoor pool and a spa tub. Dining is available at one of the resort's 2 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 4 bars/lounges and A swim-up bar. Wireless Internet access is complimentary.
A business centre is on-site at this 3.5-star property. 5 meeting rooms are available. This beach resort also offers a kids' pool, a fitness centre and a sauna. Complimentary self-parking and valet parking are available on-site.
Krystal Cancun is a smoke-free property.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Harmony has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.



Check-in between 3 PM - midnight
Minimum check-in age - 21


Check-out before noon

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • No pets or service animals allowed

Payment types at the property

American Express

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guest rooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Krystal Cancun Hotel
  • Krystal Hotel
  • Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground


  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 5 meeting rooms
  • Business centre


  • Beach umbrellas
  • Beachfront location
  • Garden


  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Turkish bath/hammam


  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • Beach towels
  • Smoke-free property
  • TV in reception

Room amenities


  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds


  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper


  • 32-inch plasma TV
  • TV channels
  • pay films
  • premium channels

Food and drink

  • Coffee/tea maker
  • Minibar


  • Fireplace
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe

Nearby things to do


  • Boat tours
  • Golf
  • Parasailing
  • Sailing
  • Windsurfing

Where to eat

  • El Mortero – Theme restaurant offering Mexican cuisine.
  • Las Velas – Poolside restaurant.
  • Aquamarina – Restaurant.
  • La Fisheria – Seafood restaurant.
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Property conditions & facilities

The location is ok but the. Love from the next door party place make the hotel worse with music noice until 4 am that the bad part of it people can’t sleep. The room foist was dripping water and leaking to the floor, room was a bit dated and the repairs that have been done to the room was poor it was visible plaster work and paint and repair bad. Hotel need to work in their standard and quality. And people in the street waking close to the area are offering drugs I was approach in few times from strangers offering cocaine and marijuana... by pinta Cancún área.

Stayed 4 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

There was only one problem but it was a major one: the close proximity to Coco Bongo who played loud music outside until 4 am. The music, if you want to call it that, had lots of drums and bass which easily penetrated the glass doors, the curtains, and my headphones which were playing real music. The would also broadcast their noise during the day which was extremely inconsiderate. Other than that, the prices were very good and the location was excellent. Most of the lights on the elevators did not work, but the elevator would always show up when the buttons were pressed. 2 ice machines for 8 floors was pushing it but it was better than nothing. Just a longer walk. It was remarkably free of insects, I didn’t see a single one in 9 days and nights. Breakfast buffets were good. Room service prices were outstanding and service was reasonable. Maintenance staff were extremely responsive and efficient. No charge for beach umbrellas was great. The hot tub water was same temperature as the pool. The pool had several missing tiles. The pool bar was great.

Stayed 9 nights in Nov 2019


  • Liked: Amenities, property conditions & facilities

The beach is wonderful, the food is very average, there was option for a mexican restaurant only with reservations, that was FANTASTIC, drinks were ok, room cleanning ok, there were a group of teenagers screaming outside of our room, from 1.30am to 3.30am I kept calling the hotel, the front desk, every single button in the phone and nobody answered

Stayed 5 nights in Nov 2019


  • Disliked: Staff & service, amenities

The beach was nice.The hospitality was not there, after they got your money forget it.Reservations for dinner had to be made at 9:00 every morning for that night. They say they open at 6:00 and did't open until 6:30. Very understaffed. Hamburger hut in the afternoon you order then wait 45 minutes to 1 hour.Very dissatisfied. Oh yeah when you leave you get hit with another fee of 152 pesos for sanitation fee.

Stayed 6 nights in Nov 2019


  • Disliked: Cleanliness, property conditions & facilities

We have a mixed review here. The beach was amazing! The hotel is very old and needs renovation: the elevators smell and were in bad conditions, our bed sheets smell bad, one day one towel was left in the room, etc. The room was spacious. The staff was friendly. Due to the fact we were so close to the clubs, sleeping was a bit hard.

Stayed 3 nights in Nov 2019

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