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Reviews of Sri Ratu Hotel

2.5 out of 5
Sri Ratu Hotel
Jalan Three Brothers, Legian, Bali

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 38 reviews" "
Rating 8 - Good. 11 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 5 out of 38 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kali Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Run down, noisy as the rooms surround the pool/table area and staff don’t care if there’s people there at all hours. Shower and toilet not flash but it’s cheap.
Stayed 15 nights in Nov 2019

6/10 Okay

Ayako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good a little accommodation
The staff was kind and friendly. The room was good too. Only the location wasn’t good enough for me.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Ok
Mosquitos inside bathroom.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the staff were not aware that I had a booking with them. I was shown to a room with twin beds that only had sheets on them. No blanket or bedspread. No towels were in the room, there was no soap in the bathroom which had a dirty bath. The shower head was blocked with limescale and water trickled out through 1/3 of the holes in the shower head. The bathroom door handle was completely loose, and cardboard was stuffed in the locking mechanism to keep the door closed. There was no fridge or bottled water in the room and no cable television ( The television wasn’t even plugged in) the aircon worked in that it blew air like a fan that wasn’t cooling. The temperature could not be adjusted by the remote that had no backing plate. The ceiling looked unstable with plaster peeling, the walls were filtjy and the bedside light did not work.i went back downstairs and asked for another room. I was shown two other rooms that were of the same terrible standard. I left my luggage in the third room, looked for another hotel through Expedia and booked into the Legian Village Hotel. I did not stay for one night in the hotel, went back to collect my bags, booked out the same day and enjoyed my stay at the Legian Village Hotel. I would like a refund for my initial hotel booking, as the facilities were neither comfortable or healthy.
Stayed 6 nights in Sep 2019
Response from sriratu on 18 Sept 2019
dear sir; because , you are not stay at sri ratu , so you do not pay to sri ratu , for collet your refund money please you ask to expedia! sri ratu.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old property. Very good value for money, but don’t expect any modern facilities. Bathrooms, bedroom cupboards and beds are very old.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel near to the beach,lots of shops n warung.
Stayed 6 nights in Jul 2019
Response from Sri Ratu Team on 24 Jul 2019
thank you for your review..waiting your next visit

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Great bed great location staff were fantastic.Pool area could do with a bit update.
Stayed 5 nights in Apr 2019

8/10 Good

yew hoon

Liked: Cleanliness, staff & service, room comfort
No Frill Budget Hotel
Small 2-story hotel with a small pool. Hotel location in Hotels.com is NOT accurate. My room 103 on ground floor is facing the pool. Good Wifi signal and Breakfast is cheap starting from 25K. No Frill budget hotel. Room need so upgrading works.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

2/10 Terrible

Shabbir, Sunshine West

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I booked for deluxe room , they tried to allocate me a very dark room(standard according to them). After that I found there was only one room was in use out of 13. I booked for 3 person room but I had to pay extra IDR80000 for third person bed(actually that was a mattress only). Shower conditin is very poor out of 10 it can be marked as negative 20. Toilet tissues were harder than newspaper. Toiletries means only one soap and a toilet tissue. DONT EVER THINK ABOUT GOING THERE.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were nice and pool was clean but they were the only good things about this hotel. The rooms are very old and need repairs. Room was dirty and our shower had huge cracks in the shower screen. We found a used soap in the shower and cockroaches in the room. The air conditioner did not keep the room very cool and the TV was useless and is as old as the hotel. I would not recommend this hotel, better choices in the area.
Stayed 3 nights in Feb 2019

10/10 Excellent

KEN, AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, quiet location,close to shopping , eating , beach & bars.
Stayed 11 nights in Nov 2018
Response from Eka on 31 Dec 2018
dear Value guest Thanks you for your honest review Hope you have a nice experiance during your stay in our hotel, see you on you next visit in Bali

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Eka on 31 Dec 2018
dear Value guest Thanks you for your honest review Hope you have a nice experiance during your stay in our hotel, see you on you next visit in Bali

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel. Quiet, short walk to beach.
Sri Ratu is a nice place to stay. The staff are very friendly and helpful. The pool is lovely.
Stayed 10 nights in Jun 2018

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay people nice Well looked after
Stayed 5 nights in Jan 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sri Ratu, A little gem.
This hotel is tucked between 2 main roads. Quite location with no traffic noise. You can walk to the beach in 10 minutes with shopping near by. The hotel is a older style with nice gardens and pool area. The staff all very nice and helpful. The rooms were OK for the price. The shower in my room could have been better but I got by. Some of the rooms have newer shower rooms. Would I stay again, YES.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple and friendly
This is a simple and very friendly place to stay. Rooms basic but very clean. Air con and lovely pool
Stayed 9 nights in Nov 2017

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a rare clean place
first place of the many we,ve stayed, where sheets are actually washed, and changed every day.floors are cleaned with mop and water! breakfast is good and varied. a good safe, in the office, people here are quiet, gardens , relaxing. handy to everywhere, staff are honest.
Stayed 1 night in Aug 2017

4/10 Poor

Matt, Currumbin, Qld, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
I chose this hotel because in the reviews it was mentioned it was quiet, unfortunately it was quite the opposite. My room was on the ground floor close to reception and I heard talking and laughing all night. Loud talking and shouting started at 5am and the noise from the nearby restaurant was constant until checkout, I certainly could not relax in peace. Expectations cannot be too high for the price, however, I have stayed in other hotels in Bali at a similar price that are far superior to this hotel. The room was tiny and out dated with an old tube style TV that only had Indonesian channels, not one English. The rap fittings were all stained with scum and the shower was cold for 5 minutes then scalding hot no matter what the control did. The bathroom smelled of sewerage. To top things off, the curtains did nothing to block the bright lights all night and made my sleep even more disturbing with an illuminated room. Overall not a pleasant experience.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is like staying with a family.
The staff are all so friendly - they have all been there for years. The rooms are cleaned beautifully every day. It is only a short walk to Legian Beach, a short walk to Bintang supermarket and close to as many shops as you could possibly want and many restaurants and bars.

8/10 Good

Jenna

Liked: Cleanliness, staff & service
Good location and value for money
Has all the facilities you need - ensuite bathrooms, pool, free breakfast; and is within walking distance of the most popular areas in Legian and Seminyak.

6/10 Okay

Verified traveller

A nice no thrills hotel
Booked the queen size bed. Good hotel to stay, not dated and staff is friendly. The hot water took a couple of calls to reception to fix and after all was ok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is down lane directly behind All Seasons can be noisy as bikes and cars honk horns at bends basic small budget hotel

6/10 Okay

IndOz, Melbourne

Disliked: Property conditions & facilities
A quiet hotel, close to shops/restaurants/beach
Situated in Legian, surrounded by shops (get good bargains), restaurants (cheap ones and expensive ones too). The beach is a short walk away. Many massage centres at nominal rates, pubs and beach side eateries. The hotel swimming pool is clean. Surroundings clean and tidy. The hotel restaurant serves good food at nominal rates. It has free locker facilities. Free wifi worked well. Communication in English of the staff is very limited.They are unable to explain and do not understand what they are told. The aircon was situated in a corner giving poor airflow. The shower and bath not good. Toilet paper wasn't placed in the room. We had to ask the reception every single day for a roll of toilet paper....disgusting.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

andrew, o

Liked: Cleanliness, staff & service, room comfort
Nice hotel friendly staff nice relaxing place
First time in Bali I had the best time I will be returning

6/10 Okay

val, australia

Liked: Staff & service
Pleasant cheap hotel in good location
Lovely Balinese staff. The hotel is a little run down but the accommodation is really cheap. The pool is lovely but the breakfasts leave a lot to be desired.

8/10 Good

Artist, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace in the midst of chaos
This place was a great find. It's right in the heart of Legian, close to the beach and yet it feels like a quiet oasis. The air con is super cool and perfect after a day out. Close by are cheap eateries and the pool is nice and cool too. Its only a small place so the service is great.

6/10 Okay

Dinh Phuc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too old hotel, dirty and water is too weak .
Stayed 1 night in Apr 2019

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень проживание ручей услужливый персонал. Очень комфортно и тихо, рядом нет шумных баров магазинов. Все бары, рестораны и магазины находятся в 10 минутах от отеля. До океана где-то 10-15 минут пешком.
Stayed 3 nights in Mar 2019

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katastrophal
Erste mal in meinem Leben dass ich ein Hotel früher verlassen habe! Bettwanzen, Ausschlag am ganzen Fuß, bringt 5 Liter Moskitospray mit wenn ihr hier nächtigt! Rate jedem dringend davon ab!
Stayed 2 nights in Jun 2018

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt sted gemt af vejen
Svært at finde, men hotellet tilbød at hente os for 200.000 fra lufthavnen så super service. Da vi ankommer til hotellet kl. 23.30, kører en mand os ned for at få noget at spise - gør lige servicen endnu bedre. Lidt skuffende pool, men den er der - den er bare meget kold. Ligger i gåafstand fra byen og stranden. Morgenmaden var fin - til prisen god. Godt sted at bo alt i alt.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Calme propre et basic.
Un petit hotel sympa, propre, bien situé dans un coin calme mais à quelques minutes à pied des restaurants et de l'animation du quartier touristique de Legian, Bon pour passer un court séjour.
Stayed 2 nights in Jan 2018

10/10 Excellent

Ralf, Chemnitz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswertes kleines Hotel
Nettes, kleines Hotel mit freundlichem Personal, eine ruhige Oase in Legian nicht weit vom Strand. Freundlicher Fahrer, der uns auch als Reiseführer viel Interessantes in Bali gezeigt hat - zum guten Preis.

10/10 Excellent

Agathe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort