Exterior

Reviews of Hotel Neo Kuta Jelantik

3 out of 5
Hotel Neo Kuta Jelantik
Jl. Patih Jelantik No. 188, Legian, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 289 reviews" "
Rating 8 - Good. 132 out of 289 reviews" "
Rating 6 - Okay. 49 out of 289 reviews" "
Rating 4 - Poor. 15 out of 289 reviews" "
Rating 2 - Terrible. 6 out of 289 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst one
Terrible terrible TERRIBLE. Nothing like pictures. Its dirty, moldy and disguasting. The furniture is broken. The swimming pool is a joke. I DO NOT RECOMMEND. I would really want my money back
Stayed 3 nights in Dec 2023
Response from wayan on 13 Jan 2024
Thank you for staying at Neo Jelantik, and thank you for the review. We have carried out room repairs and replaced room equipment regularly. To increase the comfort of guests staying. We apologize for any inconvenience while staying with us.

2/10 Terrible

Gisela

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Stayed 1 night in Nov 2022

6/10 Okay

Kate

Liked: Cleanliness
Ok for the rate
Stayed 1 night in Oct 2022

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Nice rooms, close to everything, great for the price.
Stayed 13 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities
Good customer service but wouldn’t stay here again. Room and bathroom were very small
Stayed 10 nights in Sep 2019

10/10 Excellent

TravelLikeLocal, Kuala Lumpur

Liked: Staff & service, amenities, property conditions & facilities
I did see a few bugs in my room, and by the breakfast buffet. But the place is very nice and the bed is comfortable!
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and the amenities are complete.
Stayed 1 night in Sep 2019
Response from Wirayusa (Mr) on 19 Sept 2019
Dear Traveler, Greetings from Hotel Neo Kuta Jelantik and thank you for sharing your fantastic experience during your stay at our Hotel. We are pleased to hear your great interest in our Hotel during your recent stay in Bali. I will share your feedback with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to be welcoming you back in our hotel. Thank you and best regards, Yustiadi Windra Hotel Manager.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was OK, a little cramped at end of bed with a shelf under the TV, made it tricky to walk around bed. Bed was comfortable and lounge chairs comfy, DVD player was nice to have, coffee and tea nice to have also, Bathroom spacious but tiles in shower very slippery. No pool just a Jacuzzi (that is what they called it) but no lounging chairs to sit on outside. Breakfast OK.
Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The floor in the room is quite sticky. The water heater in the room is not clean at all. There still instant noodle in the water heater. But overall, the hotel is very good and recommended to all. The staffs is very friendly
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price excelent value. Close to main street staff are great. Only down side is lack of a pool. Room claen and tidy. Aircon worked great and room cleaned daily.
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location was okay but,no pool, food bad, no hot water, very noisy at night, would not recommend.
Stayed 17 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Staff is very professional with wonderful helping behaviour. The sad thing about this hotel is the ca parking space which is almost 150 meters away from the hotel. That means we have to walk a good distance to reach the hotel. The room is good with very good atmosphere, The toilet is also neat and clean; but the hot water is not that much hot.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I have used this hotel many years ago and am still happy with this hotel only main problem no hot water. As l was only there one night my shower in the evening was not hot and l tried the tap in the morning and the water never got hot :( disappointing
Stayed 1 night in Jul 2019
Response from Wirayusa on 7 Aug 2019
Dear Traveler, Greetings from Hotel Neo Kuta Jelantik and thank you for sharing your feedback during your stay at our Hotel. Thank you for being our loyal guest choosing Hotel Neo Kuta jelantik to stay in Bali. It is with regret to read your review and please our apologies for the inconvenience you experienced during your visit to our Hotel. We regret the standards of our service fell short of your expectations. Your feedback has been addressed and discussed with the respective team and to the relevant department managers to ensure that these issues will not repeat and immediate improvement is put into place and to ensure the consistency of our service delivery. Should you need any further assistance, please feel free to reach out to me directly at kutajelantikinfo@neohotels.com or kutajelantikfom@neohotels.com. We sincerely hope to have another opportunity to welcoming you back again. Thank you and best regards Yustiadi Windra Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked for 14 days & only stayed 4...I was staying at an”international hotel”...but unfortunately the staff spoke poor English & I couldn’t make international calls because no one new the ‘code’ to unlock the phone...There was only a choice of 4 meals/ drinks..
Stayed 14 nights in May 2019

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness
i wouldnt go back
first time stay, blood on the sheets, i book for 2 single bed(for me and mum) they gave us a queen...the toilet door broken as it didnt close properly, bugs in the room, and sand on the floor....hopefully they look into these problems, they did in the end fix the blood stain bedsheets... not the other problems...
Stayed 2 nights in May 2019

6/10 Okay

jwx119

Disliked: Cleanliness, amenities, property conditions & facilities
Cleaning was lacking and the facilities weren't that great or nice
Stayed 5 nights in May 2019

10/10 Excellent

NURUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
check in was run smoothly and efficient even in the mid night, but when i arrived i get a non smoking room instead what i request are smoking room, but they get me back what i request in tomorrow evening thanks to the management. the staff was so nice easy to find and get grab at this area,everything just nice to stay here room are clean and comfy. will come and stay here again if i visit bali soon. recommmended places to stay
Stayed 4 nights in Mar 2019
Response from Lanang on 12 Apr 2019
Dear Nurul, I am glad to hear that you enjoyed when staying with us at Hotel NEO Kuta Jelantik. We are also delighted to learn you were impressed with the service we provided here. As our esteemed guest, I will share your kind comments to the entire team as motivation to continuously deliver cosmic experience for all our guests. We are looking forward to the opportunity to welcoming you again at Hotel NEO Kuta Jelantik. Thank you and best regards, Yustiadi Windra Hotel Manager.

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Yustiadi Windra on 3 May 2019
Dear Sir/Madam, Thank you for your time to review our Hotel Neo Kuta Jelantik and to give us a 4 stars review. Should you need further assistance, please do not hesitate to let us know. We are looking forward to welcome you back to Hotel Neo Kuta Jelantik. Thank you and best regards, Yustiadi Windra Hotel Manager.

10/10 Excellent

Paora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Yustiadi Windra on 23 Apr 2019
Dear Paora, Thank you for your time to review our Hotel Neo Kuta Jelantik and to give us a 5 stars review. Should you need further assistance, please do not hesitate to let us know. We are looking forward to welcome you back to Hotel Neo Kuta Jelantik. Thank you and best regards, Yustiadi Windra Hotel Manager.

6/10 Okay

Lum

Travelled with family
Liked: Cleanliness, property conditions & facilities
No comment as I did not use the Hotel facilities.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel need to change the old towels for new ones. Also cleaning better the room
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very clean and comfortable. Staff went above their job to help in anyway. I would stay there again.
Stayed 14 nights in Jan 2019
Response from Lanang on 21 Feb 2019
Dear Sir/Madam, I am glad to hear that you enjoyed when staying with us at Hotel NEO Kuta Jelantik. We are also delighted to learn you were impressed with the service we provided here. As our esteemed guest, I will share your kind comments to the entire team as motivation to continuously deliver cosmic experience for all our guests. We are looking forward to the opportunity to welcoming you again at Hotel NEO Kuta Jelantik. Thank you and best regards, Yustiadi Windra Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well looked after Would definitely stay again
Stayed 9 nights in Dec 2018
Response from Yustiadi Windra on 22 Jan 2019
Dear Sir/Madam, I am glad to hear that you enjoyed when staying with us at Hotel NEO Kuta Jelantik. We are also delighted to learn you were impressed with the service we provided here. As our esteemed guest, I will share your kind comments to the entire team as motivation to continuously deliver cosmic experience for all our guests. We are looking forward to the opportunity to welcoming you again at Hotel NEO Kuta Jelantik. Thank you and best regards, Yustiadi Windra Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Yustiadi Windra on 22 Dec 2018
Dear Sir/Madam, Thank you for your time to review our Hotel Neo Kuta Jelantik and to give us a 5 stars rating. Should you need further assistance, please do not hesitate to let us know. We are looking forward to welcome you back to Hotel Neo Kuta Jelantik. Thank you and best regards, Yustiadi Windra Hotel Manager.

10/10 Excellent

Zdravko Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of service
This is hotel very good condition and very close all amen , excellent sleep , meals , good staff 👍👌🙏
Stayed 1 night in Dec 2018
Response from Aris on 19 Dec 2018
Wow, thank you so much for your great review of Hotel Neo Kuta Jelantik. We are delighted to read about it and we are happy that you have had a pleasant stay throughout your vacation in Bali. We are surely looking forward to welcome you back to Hotel Neo Kuta Jelantik in the nearest future.

8/10 Good

John, Chiang Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and convenient. Well suited for what I needed. I have now stayed there three times.
Stayed 5 nights in Nov 2018
Response from Aris on 14 Nov 2018
Thank you for your staying with us, Your feedbacks are much appreciated and we will use your constructive comment as opportunities to improve our service delivery. We certainly look forward to welcoming you back to Neo Kuta Jelantik.

8/10 Good

Chris, SG

Liked: Cleanliness, room comfort
Quite central as walking distance to most shopping strips and good local food. 24hr minimart and pharmacy just opposite hotel.
Stayed 3 nights in Oct 2018
Response from Aris on 19 Dec 2018
thank you so much for your great review of Hotel Neo Kuta Jelantik. We are delighted to read about it and we are happy that you have had a pleasant stay throughout your vacation in Bali.

10/10 Excellent

Mui Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good for all.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Close to everything in Kuta
Staff was great. Quiet and descent area. Would stay there again
Stayed 13 nights in May 2018
Response from Yustiadi Windra on 3 Jun 2018
Dear Valued Traveler, Thank you for your 4 star review for Hotel Neo Kuta Jelantik. We are happy to hear that you liked our staff friendliness and our premium location. Even more thrilled to hear that you would stay here again. We are surely looking forward to your next stay with Hotel Neo Kuta Jelantik. Thank you and regards, Yustiadi Windra Hotel Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very suited for all my needs. THANK YOU TO ALL STAFF.
Stayed 5 nights in May 2018
Response from Yustiadi Windra on 22 May 2018
Dearest Traveler, Thank you for your review and we are enlighted to hear Neo Kuta Jelantik suited you. Thank you for highlighting our staff. We are surely looking forward to welcome you back to Hotel Neo Kuta Jelantik in the nearest future. Thank you and regards, Yustiadi Windra Hotel Manager.

10/10 Excellent

amandip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was great hotel for that price and gives us extra ordinary service to us. We stayed 11 days and enjoy buffet breakfast and staff was cool and friendly. I would recommend to stay this hotel cuz it’s close to everything.
Response from Yustiadi Windra on 14 May 2018
Hi amandip, Wow! I am super excited to hear that you have had a pleasant stay with us. We are happy that you enjoy our breakfast, the premium location and the helpfulness of our staff. We are surely looking forward for your return to Hotel Neo Kuta Jelantik. Thank you and regards, Yustiadi Windra Hotel Manager

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pleace
It was good. Friendly staff, room was great, good breakfast, very good location.
Response from Yustiadi Windra on 14 May 2018
Hi Karla, Thank you for your 5 star review for Hotel Neo Kuta Jelantik. We are happy to hear that you like the room, the breakfast, our premium location and the friendliness of our staff. We are surely looking forward to welcome you back to Hotel Neo Kuta Jelantik in the nearest future. Thank you and regards, Yustiadi Windra Hotel Manager.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Cramped no service
Small rooms with no windows. Air conditioning good and English channels on TV, housekeeping didn't provide clean glasses or mugs for the whole of our stay and only replenished coffee after we asked. No pool just a jacuzzi and it was very smelly due to close proximity of drains
Stayed 5 nights in Apr 2018
Response from Yustiadi Windra on 26 Apr 2018
Dear Valued Traveler, Thank you for your time to review Hotel Neo Kuta Jelantik. We are sorry to hear about the inconvenience you have had during your stay with us. We have briefed our team to do a proper clean up, maintenance and improvement based on your review, therefore in the future, we can make sure such thing will not happen again. We hope you would return to Hotel Neo Kuta Jelantik and feel the improvement of our service and facilities in the future. Thank you and regards, Yustiadi Windra Hotel Manager.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
The rate is fair
First check in ok. Until we walk at second floor after lift opened, it was smoke smell everywhere. When we enter our room is worse. We called the reception. We found that floor is all smooking rooms. We ask to change our room bcoz we with 2.5yo kid. How come the reception give us a smoking room instead? Then they change us to 2 floor. It was the same at rooms area but better than before.
Response from Yustiadi Windra on 8 Apr 2018
Dear Valued Traveler, I am sorry to hear about what happened. The fifth floor is indeed a smoking floor, however, the second floor was a non smoking floor and nobody should be allowed to smoke in a non smoking room. We have investigated the case and have done a proper clearance to the room to get rid of the cigarette smell. We hope in the future, the same issue would not happen again and we are more than happy to welcome you back to Hotel Neo Kuta Jelantik in the future. Thank you and regards, Yustiadi Windra Hotel Manager.

8/10 Good

Joe, Sleman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic Location Close to Legian Street
The hotel is perfect for solo traveler who want to explore legian and seminyak. The hotel room is small and the breakfast just so so. The hotel close to minimart and cafe. If you on a budget travel to Bali choose this hotel.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Near to Bali major attractions. Convenient to get around by walking, grab/taxi..good for budget hotel seeker.
Stayed 4 nights in Feb 2018
Response from Yustiadi Windra on 26 Feb 2018
Dear Traveler, Thank you for your valuable time to give us a positive review. We appreciate your highlights on our strategic location and our value as a budget hotel. We surely are looking forward to welcome you back to Hotel Neo Kuta Jelantik in the nearest future. Thank you and regards, Yustiadi Windra Hotel Manager.

2/10 Terrible

zul, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Painful
Leaking air conditioning (you will find puddles of water on the floor in the morning), dirty rooms, horrendous food. Almost all the carpentry in the room seems to be falling apart. Fridges don't work. The moment that takes the cake : an attempt to make me pay for an "extra bed" which was brought to the room, laid on the floor and was filthy. It wasn't even a bed. It was just a mattress on a floor. To make matters worse, the mattress brought to me looked like it was salvaged from the junkyard. There was just a mattress sheet separating me from whatever bacterial and insect ecosystem that exists in that thing. As I found and killed a roach in our first room, so there was no way I will agree to sleeping on the floor. Any human that actually said yes to sleeping on the floor with this arrangement may not value their well being that much. I've stayed in hotels at half the price of Neo that were much miles better than this. On the plus side, staff was nice.
Stayed 5 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
OK for a transit
There was no parking lot but the free valet parking service was excellent. The check in process was smooth, key was given immediately after you filled in the form, as well as the welcome drink. Room was standard and small but adequate for a short stay. Breakfast was so so, not much variety and the chef didn't know how to make pouched eggs.
Stayed 2 nights in Aug 2017
Thank you very much for taking your time to provide a review to us, we really appreciate the contents of your review. we will always fix the flaws, so that when you come back again we are better than ever. look forward to your soon stay with us at hotel Neo kuta jelantik

6/10 Okay

carolyn, sydney

Liked: Cleanliness, staff & service, room comfort
Hotel more suited to locals
Lovely hotel itch excellent breakfast, but has no pool, only a jacuzzi. Not suitable for holiday travelers. Great location though
Stayed 7 nights in Sep 2017

6/10 Okay

vonny

Near shops, spas,and famous pork satay
The staff are not trained to greet guests.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely good value for money. We planned to go exploring during the day and have somewhere to stay at night so this place was perfect. The rooms were fairly small, however they were clean and modern looking and the staff were great.
Stayed 2 nights in Aug 2017

8/10 Good

rerjean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, excellent services, but a little far from beach.
Thank you very much for your review. The Kuta Beach is 10 minutes walk from the Hotel. But you can also use our scheduled free shuttle service should you want to go by car. (Joanne F. Wullur - Hotel Manager)

6/10 Okay

Verified traveller

It was good to stay here, very close to beach, legian street..

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and simple
Good location, near legian shopping area

8/10 Good

Nick, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate Hotel close to the action
Hotel & staff were fine. Rooms are a bit small but ideal for solo trevellers